Tutoring FAQ

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  • #Errors Technical problem

    Please report your issue through the button below.

    We will try to figure out the problem as soon as possible.

    *Plus you'll get 1,000 points for reporting :)

     

    Before reporting, please

    1. Check your device.

    - earphones

    - microphone setting

    2. Check to see if the app is updated.

    3. Check network settings

    - wifi

    - LTE

    - Make sure to have a strong and steady network connected.

    4. Contact our CS team

  • #Errors How much of data does this application require?

    Normally, it takes about 3 MB per minute when using this application.

    Using wifi is highly recommended.

    *Please make sure your wifi signal is strong and stable.

  • #Errors I missed the free lesson chance:(

    Don't worry, you can extend the period to have your free lesson.

    *Can't be used for more than once.

  • #Errors The class suddenly cut-off!

    열심히 수업하시다가도 간혹 수업 중에 끊김 현상이나 음질 저하현상이 생기는 경우를 호소하시는 수강생분들이 계십니다.

     

    * 네트워크 이슈로 3분 미만에서 끊김 시수업회수가 차감되지 않습니다.
    * 수업 중간에 종료 시에도 잔여분이 남아있어, 사용한 회수는 그날 안에만 사용하시면됩니다.

    쾌적한 수업환경 유지를 위해 아래 안내 드립니다.
     

     

    Q. 저는 실내 Wi-fi인데도 끊김이 발생했어요!

    우선 수업 이용에 불편을 드려 죄송합니다. 혹시, 실내 Wifi를 사용 중 이시더라도 공공 무료 Wifi가 자동 연결 해제되는것은 아닐지 확인 부탁드립니다. 자동 연결 해제는 설정 > 해당 Wifi목록을 2초이상 클릭 > 자동으로 다시 연결 해제를 클릭하시면 됩니다. 
    또는 LTE연결이 자동으로 될때에도 끊김이 발생할 수 있으니 주의해주세요.
     

     

     

    Q. 스피커 폰의 소리가 너무 작아요!

    우선 수업에서는 이어폰이나 헤드셋 착용을 권장드립니다.마이크 또는 이어폰 품질 이상일때 수업이 원활히 진행되지 않을 수 있습니다.
    앱 내 품질 및 음질 향상은 튜터링 개발팀이 항상 최우선으로 모니터링하고 개선의 노력을 하고 있습니다. 감사합니다.

  • #Errors Speaker Volume is too small

    It's recommended to wear earphones during the class.

    If there are problems with your mic or earphones, there might be problems during the lesson.

     

     

     

  • #Errors Problems regarding the quality of the lesson (Wi-Fi)

    Sorry for any inconviniences caused.

    Please check if the wifi wasn't automatically disconnected if you are in a public place. 

    If you want to turn off the automatic disconnect setting, go to Settings > press on to the wifi for more than 2 seconds > click on turn off automatic disconnect

     

     

  • #Errors [iPhone] My tutor cannot hear my voice.

    For iPhone users, if you don't allow the microphone, this issue may occur. On the iPhone Settings, please allow the TUTORING app (scroll to the bottom)> to allow the microphone. You can change the settings in the screen below!

  • #Errors Can I record my lesson?

    We are currently working super hard on developing a recording feature.

    Your patience is always much appreciated♥

  • #Errors Is Tutoring really cheaper to use than phone English?

    We offer our service at 50% of normal phone English.

    Please visit here to see the price comparison.

    https://goo/gl/ckfowR

     

  • #Errors What is Point?

    You can use Points as cash when purchasing lesson plans.

    Points are given when purchasing or inviting friends.

    Sometimes, we give out points during events.

  • #Errors Can I have more than 1 lesson in a day?

    Yes! You can have mutiple lessons in a day :)

     

  • #Errors I forgot my account details

    1. Lost account

    We can find your account with your payment information.

    Please send us your payment information to contact@tutoring.co.kr

    - Phone : Date of purchase / phone number

    - Credit card : Date of purchase / card company / autorization number

    - Account transfer : Date of purchase / account holder / purchase amount

    2. Lost password

    Please send us your email or Tutoring ID to contact@tutoring.co.kr

  • #Errors Bluetooth earphone problem

    Currently, the Tutoring application does not support bluetooth earphones.

    We are currently working on the matter and thank you for your understanding.

  • #Errors Changing password

    Please click the button below:)

  • #Errors I want to delete my account

    Please submit a form below.

    Your personal informations and all data will be deleted.

    The process will take less than 24 hours.