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  • #Policy Terms of use 3.0 (new)

    Tutoring Terms of Service

     

    Article 1 (Purpose)

    These Terms of Service apply to the services (hereinafter “services”) including the digital contents (hereinafter “contents”) provided by the website tutoring.kr (hereinafter “website”) and applications (hereinafter “app”) operated by Tutoring Co., Ltd. (hereinafter “company” or “Tutoring”) the rights, duties, and responsibilities of the company and its users.

     

    Article 2 (Definitions)

    1. Terms used in these Terms of Service are defined as follows

    1) User: An user is a member or non-member who uses the service by accessing the website or app provided by the company in accordance with these terms.

    2) Member: A member is a person who has provided personal information to the company to register and is able to continuously use the contents and services provided by the company.

    3) Non-member A non-member is a person who uses the contents and services provided by the company without registering as a member.

    4) Tutor: A tutor is a person who provides language education to members by using the contents and services provided by the company through the company’s website or app.

    5) Topic Card: The Topic Card is a textbook provided through the company’s app

    6) Lesson: A lesson is an educational service provided by a tutor to a user through the company’s website or app.

    7) Course Ticket: A course ticket is a ticket that a member purchases to get a lesson service from a tutor

    8) Package Product: A package product is one of the products that the company provides. It means that a member can purchase the digital device and lesson ticket together.

    9) Points Points are the value that can be earned and used to purchase course tickets or other products through the company website or app.

    2. Definitions of the terms used in these Terms of Service shall be governed by the laws and service-specific policies, except as stipulated in Paragraph 1 of this Article. The terms that aren’t defined in these Terms of Service are interpreted by the general customs

     

    Article 3 (Specification and Amendment of the Terms of Service)

    The company publish the contents of the Terms of Service, names of the representative and the business, the address of the business site (including the address where consumer's complaints can be processed), phone number, e-mail address, business registration number, telecommunication commerce report number, person in charge of personal information, and etc. on the front page of the website or app. However, the contents of the agreement can be made available to the users through the connection screen.

    The company may amend this agreement to the extent that it does not violate the regulations on Consumer Protection in Electronic Commerce, the laws on the regulation of terms of service, the Contents Industry Promotion Act, and other related laws or business practices.

    In case of amendment of the agreement, the company shall notify the members of the date of application and reasons for revision by posting on the website, the service screen, or the connection screen of the website from 7 days prior to the effective date. However, if the revised content is disadvantageous to the members or if the revision is significant, the members will be informed in the same manner as the paragraph until 30 days prior to the application date and notified to the members by e-mail or text message.

    If a member does not show his / her intention to refuse within 7 days after the notification of the changed conditions (within 30 days of the change if the changed contents are disadvantageous to the member or significant), the member consents to the changed conditions.

    If a member disagrees with the revised terms, the company or member may terminate the service contract.

     

    Article 4 (Interpretation of the Terms of Service)

    If there are any notices about the Terms of Service or the usage guide for individual services other than these Terms of Service, that agreement takes precedence over these Terms of Service

    Things and interpretations that are not stated in this agreement follow general practices, or the Contents Industry Promotion Act enacted by the government, the Consumer Protection Acts in electronic commerce, the laws on the regulation of terms of service, and the Contents User Protection Guide and related laws.

     

    Article 5 (Service Delivery and Change)

    The company performs following duties

    1) The company mediates that the tutors teach the members through the company's app or website.

    2) The company provides services to ensure that the lessons between the tutors and the members go smooth.

    3) The company supports incidental duties related to the above.

    2. The company may, if necessary, entrust a portion of the services to a third party such as an affiliated company in contract.

    3. The service in Paragraph 1 is provided 24/7. However, the service may be temporarily be stopped for business or technical reasons. In such cases, the company notifies members before or after the event

    4. For some services, the company can provide them to specific members only. The company can divide the services into certain range and set the available time for each range. In such case, the contents are revealed in advance

     

    Article 6 (Suspension of Service)
    1. The company may temporarily limit or suspend service, if the company can not provide normal service in situations like natural disasters or national emergencies, and notify tutors the reason and duration of the suspension before or after the event.

    2. The company may suspend service after notifying one week before the suspension of service in case of maintenance, replacement, and communication problems of the company's computer equipment facilities. The company is not accountable for the members who aren’t able to acknowledge the notification during the period. In case of a good reason, the advanced notification period stated above may be omitted or reduced. However, if there’s an unavoidable reason that the company can not notify in advance, the company can notify after the event.

    3. The company has a comprehensive right to determine, change, maintain, and discontinue the services and its contents. The company may change or discontinue all or some services if there are good reasons such as abolishment, merger, division, deterioration of profit of service, and maintenance of service. In such cases, the company will notify the users and reward them according to the conditions set by the company only for the unused paid tickets.

    4. The company may run scheduled maintenances, if there’s needs for the services usage. The maintenance time is according to the notification on the service provision screen.

     

    Article 7 (Member Registration)
    1. Registration is made by the user agreeing to the contents of the Terms of Service and registering for the membership, and then the company accepts the application. If an user applies for the membership, the user is deemed to have agreed to the Terms of Service of the company.

    The company may not allow the user to join, if one of the followings applies.
    1) In case of false descriptions, errors, or omissions in the application
    2) If the member had a history of disqualification or withdrawal set by these Terms of Service

    3) In case of using someone else’s name

    4) In case of the company not being able to accept because of the user’s negligence or intention, or registering while violating the company’s regulations

    5) In case of violating the company’s regulations or other laws

    3. In principle, the company accepts registration in most cases. However, the company may suspend or refuse the acceptance of the application if it can not afford the facilities related to the service, the technical or business problems, or the other company deems necessary.

    4. The company shall notify the applicant of any reservation or refusal to apply for membership. However, if the company can not notify the applicant without intention or negligence, the company shall not notify.

    5. The membership contract is in act when the approval of the company reaches the member.

     

    Article 9 (Special Provisions for users under 14 years of age or other special cases)

    1. The company shall obtain the consent of a legal representative (hereinafter “legal guardian”), such as a parent, before accepting a membership application for a user under the age of 14 (hereinafter “child”). However, if the child can not obtain the consent of his/her legal guardian, the company can refuse the child's application for his/her membership.

    2. The company may request minimum amount of information of the legal guardian, including the name of the legal representative to obtain the consent of the legal representative, for the child applying for his/her membership.

    3. The legal guardian of the child may request for the reading, correction, or renewal of the child's personal information, or withdraw his / her consent to the membership. If the legal representative withdraws his / her consent, the company shall take necessary measures such as destruction of personal information of the child and the legal representative.

     

    Article 10 (Changing Member’s information)

    1. Member can view and modify his/her personal information on the personal information management screen anytime.

    2. If a member changes any of the items listed at the time of application, he/she shall notify the company by e-mail, text message, or other methods about the changes.

    3. The company is not liable for any disadvantage caused by the failure of the member to modify in accordance with paragraph 2, or not notifying the company of the changes.

     

    Article 11 (Obligations for Member’s Account Information and Password)
    1. Member is responsible for his/her own password and account information

    2. Member must not provide his/her account information and password to a third party

    3. In case of recognition of the theft of his/her account information and password or a third party user of the account, the member must notify the company and follow the company’s instructions.

    4. The company is not liable for any disadvantages caused by not notifying the company or failure follow the company's instructions after notifying the company.

     

    Article 12 (Notification to Members)

    1. The company notifies a member by email, phone number, and etc. set by the member

    2. In case of the company notifying every member, the company may post it on the front screen of the website or a pop-up screen for more than 7 days to substitute the notice in paragraph 1. However, the company must make notice set by paragraph 1 for important matters regarding the members or amendments of the Terms of Service in accordance with Article 3.

     

    Article 13 (Membership withdrawal and disqualification)

    Member can always request to withdraw his/her membership. The company shall process the withdrawal request quickly if the member requests to withdraw.

    The company may limit and suspend membership if the member falls under any of the following grounds:
    1) If the member inputs false information when he/she registers, or applies/ change contents usage
    2) If the member does not pay the debt due by the member’s purchase on services of the company before the deadline
    3) If the member uses other user’s information to disrupt the system
    4) Changing the information posted by the company or third party

    5) Using, sending, or posting information (computer programs and such) prohibited by the company

    6) Violation of intellectual right or copyright of the company or third party

    7) Damaging the honor of the company or third party, or disrupting their works

    8) Disclosing or posting on the company's site any information that is contrary to the obscenity or violent words, images, sound, and etc.

    9) Avoiding or neutralizing the company's technical protective measures

    10) If the member violates these Terms of Service, laws, or common goods on the company’s website or app

    If a member whose membership has been limited or suspended has repeated the act prohibited by each items of Paragraph 2, or if there’s no correction of behavior within 7 days after a notification, the member may lose his/her membership.

    In case of suspending a membership in accordance with Paragraph 3, the company notifies the member of the facts and reasons. However, in case of the member justifying his/her action within 15 days since the notification, the company shall immediately resume the membership if the contents are justified.

     

    Article 14 (Signing of Content Purchase Contract such as Course Ticket)

    The content purchase agreement (or the content usage agreement) is concluded by the member applying for content purchase such as course ticket through the website and the app according to the procedure set by the company and paying the corresponding price.  By entering into a content purchase agreement,

    the member acquires the right to purchase the applied content. If the applied content is a course content, then the member obtains the right to take courses.

    The contents such as tickets are based on the price announced on the company's website and app by the company's designated rate system. However, foreign users may have some differences depending on the exchange rate, and the company can adjust some of the plan without prior notice in order to meet the standard of the rate plan due to a sudden exchange rate change.

    1 time course tickets are classified into 10 min, 15 min, 20 min, 30 min, and 40 min.

    If you stop the course, the remaining minutes must be usedbefore 24:00 of the day, or the remaining minutes will be lost

     

    Article 15 (Payment Method)

    1. The course tickets can be purchased in one of the following methods
    1) Bank transfer
    2) Credit card
    3) Cell phone
    4) Paypal
    5) Coupons issued by the company
    6) Other methods set by the company

    2. The coupons issued by the company can be used prior to the expiration date, and they can’t be exchanged to cash.

     

    Article 16 (Refund Policy)

    1. Member who has entered into a content purchase contract with the company may withdraw within the period set in the following subparagraph

    1) 7 days from the date of purchase contract sign

    2) If the issuance of the course ticket is delayed, 7 days from the date of the receipt or issuance

    2. The right to withdraw the subscription under Paragraph 1 can not be exercised, if it falls under any of the following subparagraph: However, the company shall notify the fact that a member can not withdraw the subscription in order to exclude the right to withdraw the subscription from subparagraph 2 to subparagraph 4 on the contents or anywhere that members or users can see easily. Or, the company shall make the limited or temporary use of the contents possible, so cancellation doesn’t get disturbed.

    1) If the content is damaged or lost due to the member’s responsible cause 

    2) If the content’s value has decreased significantly due to the member’s usage or partial usage

      3) If the content’s value has decreased significantly over-time, so the reselling is difficult

      4) If the packaging of the copyable content is damaged

      5) In case of the approval of the cancellation can cause significant damage to the company that it may not recover from (such as contents being individually produced by a member’s order), if the company notified the facts about the transaction in advance and gained an agreement from the member through a document (including e-document)

    3. Despite Paragraph 1 and 2, if there is any reason falling under any of the following subparagraph, the member shall cancel the subscription within 3 months from the date that the member was able to use the content, or 30 days from the date that the member was able to know the fact.

      1) When the content is provided differently from the display or advertisement

      2) If the content is implemented differently from the contract

    4. Member may withdraw the subscription under the provisions of Paragraph 1 or 3 by telephone, text message, e-mail, fax, and etc.

    5. If a member exercises the right of withdrawal in document (including electronic documents) under Paragraph 1 or Paragraph 3, it shall take effect on the date of dispatching the written statement of the intention.

    6. The company shall reply to the member upon receipt of the notice of cancellation of the subscription without delay.

     

    Article 17 (Members Contract Release/Termination)

    1. Member may release or terminate a Content Purchase Agreement if there is one of the following reasons:

      1) If the content is not provided until the date of delivery

      2) If the member can’t achieve his/her usage purpose due to the delivery of defected content

      3) If the cumulative time of failure of the content through out 1 month is over 72 hours

      4) If the member agrees or declines the terms of change

      5) If the company does not post the reason for change such as the content usage conditions, or the member declines changes on the usage conditions

    2. For a member to release or terminate the content purchase agreement under subparagraph 1 or 2 of Paragraph 1, the member shall establish a considerable period of time and request the company to make the usage of the content possible or to deliver the content without any defect. However, this is not the case if the member can not achieve the purpose of the contract without the content being delivered at that time, or if the company specifies that the content will not be delivered in advance.

     

    Article 18 (The Companys Contract Release. Termination or Usage Restriction)

    1.  The company may release or terminate the content purchase agreement if the misbehavior of a member who violated these Terms of Service is not corrected within 30 days, even though the company has requested the member to correct the misbehavior.

    2. The termination/release of this Article shall take effect when the notice of intention is received by the member in accordance with the notification method set in these Terms of Service.

    3. Member may appeal the termination/release and an usuage restriction. If the company's appeal is legitimate, the company immediately takes the necessary measures to ensure that the member has access to the content.

     

    Article 19 (Suspension and Hold of Service, Cancellation of Course Ticket Registration, and etc.)

    Member loses his/her course rights to the service upon successful cancellation of the course ticket.

    If a member damages the company or a third party including a tutor while the course is being held, the member is not exempted from liability even if the ticket is canceled.

    The company may suspend, hold, terminate, and cancel the courses for the member without prior notice in accordance with the following:
     1) In case of violation of the provisions stated in these Terms of Service
     2) In case of not following the service guideline of the company or the tutor.

    If the company suspends or cancels the user's class due to the reasons stated in Paragraph 3, the company does not refund the course ticket that is already used.

     

    Article 20 (General Principle on Refund)

    1. The company will process the refund in the way that the member has paid for the ticket. For example, if a member paid with a bank transfer, the member will be refunded through the same bank account. If a member paid with a card, he or she will be refunded through the same card partially or wholesomely.   Same applies for Paypal.   However, if the company can not refund the money in the same way as the payment, it will notify the member in advance, so the member can be refunded in a different way.

    2. In case of a refund due to withdrawal, cancellation, and termination, the company will complete the refund within 3 business days from later of the date of the notice or the date on which the content is returned If a refund is made through the payment agency, the refund date may be delayed because of circumstances of the payment company. The company will not be liable for the delay of the refund due to the payment company, and will process it according to the terms of the payment company agreed by the member.

    3. Member is obliged to return all contents that can be returned in the case of withdrawal, cancellation, and termination of the purchase contract, and if the contents are not returned, only the amount of the contents that are returned will be refunded.

    4. In case of contents refunds, fees for payment methods such as bank, card company, and Paypal may be excluded.

    5. The company can reject refunds in following situations.

    1) If the member was not able to use the service before the date of expiration due to his/her negligence

    2) If the exempt cost related to the refund exceeds the amount of the remaining usage fee

    3) If the member requests for a refund after withdrawing from the service

    4) If the member requests for a refund of temporary or one-time use contents

    5) Other non-justified reasons

     

    Article 21 (Refund for 1 month Subscription)

    1. Member has the right to use the ticket to take a tutor's course for the period (1 month) previously announced by the company when purchasing the ticket, and can not request a refund if the ticket expires

    2.. In the event that a member voluntarily terminates the usage contract or if the company terminates the ticket usage contract due to the user's liability, the refund will be processed according to the following provisions. 

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket) - Fee (10% of the payment amount).

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    3. In case of the member has to terminate the ticket usage contract due to the liability of the company in accordance with Article 17, the company shall refund the following amount based on the time when the reason occurred.

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket)

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    4. If a member does not indicate his / her intention to return the tuition and doesn’t participate the course without a good reason, the period of absence is counted as the teaching time, and the refund will be based on the time of the refund request.

     

    Article 22 (Refund of Periodic Payment Products)

    1. In case of periodic payment products that are regularly paid every month, if the member is terminated, the automatic payment will not be made anymore on the upcoming payment date.

    2. If a member applies for termination of automatic payment according to Paragraph 1, a ticket that has already expired can not be refunded. For a member who wishes to refund the remaining ticket which the automatic payment was last made, the refund for the last periodic payment will be processed in accordance with the previous Article’s refund policy.

     

    Article 23 (Refund for Package Products)

    1. If a member wants to cancel the purchase and didn’t open the device, the refund can be approved within a week after the purchase  If the member unpacked the device, the device can not be refunded. Only the remaining tickets will be refunded.

    2. If there is a problem with the device of the package product, it follows the policies of the companies that produced each device.

     

    Article 24 (Changing Course Tickets)

    1. The course ticket can be changed within the same language only.

    2. The rate of change that is applied in the event of change is determined by the rate at which the member has paid the ticket.


    Article 25 (Free Courses)
    1. User and member can participate in free trial classes through separate regulations such as coupons and events set by the company.

    2. User and member must follow the Terms of Service during the free trial classes

    3. The company may restrict participation of a user, if the user decides to create multiple accounts or inappropriate accounts to participate in free classes.

     

    Article 26 (Free Points)

    1. Member can obtain a certain amount of free points through marketing by conducted by the company, purchasing tickets, and etc. 

    2. The free points are distributed after completion of certain acts like purchasing certain amount of products, taking a survey, and etc.

    3. Member can use the free points they receive when purchasing a course from the website or app, and the company may announce the rate of free point usage compared to cash usage on the home page.

    4. There is a validity period for the free points, which will be notified to the user in advance. The free points disappear after the expiration date.

    5. The free points can’t be exchanged to cash

    6. For foreign users, 1000 points are like 1 USD, but the company may change the ratio in case of valid reasons such as a sudden exchange rate change. 

    7. Members can use free points when purchasing tickets and items offered by the company, but in case of refund, the company will only process the paid portion of the refund.

     

    Article 27 (Courses and Reservation)
    1. Members can choose a tutor that is available in real-time at any time, or can reserve a tutor.

    2. If a member wants to take a class by making a reservation, he or she can schedule the class by deducting the amount from his/her subscription. At this time, if the lesson does not occur due to the absence of the member, the company will not refund or reimburse the student for pre-deducted amount.

    3. After a member reserves a class, the member can cancel the class reservation only for the time specified by the company separately.

    4. If the lesson does not occur due to the absence of the tutor, the course ticket is reimbursed before 24:00of the same date.

    5. Registration methods of courses and reservations that are not listed above follow a separate page announce by the company. If there is any conflict with these terms on the separate page, the contents of this page take precedence.


    Article 28 (Obligations of the Company)

    1. The company shall not engage in conduct that is prohibited by laws, regulations, or the rules of the public order and morals. The company shall endeavor to provide consistent and reliable contents, including classes, as provided in these Terms of Service.

    2. The company must have a security system to protect the users' personal information so that the users can use the service safely.

    3. The company does not send out commercial e-mails for profits that users do not want, unless the user agrees to receive commercial e-mails.

     

    Article 29 (Obligations of the Users)

    1. User must not do following activities.
    1) Inputing false information during membership registration or changing personal information

    2) Providing or renting the account information or password to a 3rd party

    3) Using someone else’s information

    4) Violating intellectual properties like copyrights of the company

    5) Dishonoring the company or a third party, or disrupting their works

    6) Other illegal activities violating related laws or these Terms of Service

    2. Member may not take any action described below when using the service during class or through the chat window within the app.
      1) Disrupting class operations

    2) Misleading the tutor to do illegal activities

    3) Sending sexually harassing texts, words, or images to the tutor

    4) Asking the tutor’s personal information, or personal e-mail, SMS to privately contact the tutor

    5) Forcing certain religions or political stance to the tutor

    6) Asking the tutor for information or encouraging to move to a competitor

    7) Asking about the company’s terms of employment and in-house system

    8) Participating in the class under influence

    9) Cursing the tutor or asking for his/her personal information

    10) Using inappropriate words or sexual gestures to the tutor

    11) Other violations of laws and these Terms of Service, or public morals

    3. The Company may determine whether a member has engaged in any of the prohibited acts specified in the preceding paragraphs, and decide to whether suspend or terminate the member.

     

    Article 30 (Ownership of Copyright and Usage Restriction)
    1. The company owns copyrights and other intellectual property rights for the work created by the company such as contents posted on the app or website.

    2. User may not use the information about the company's intellectual property right attained by using the company's app or website for commercial purposes by copying, transmitting, publishing, distributing, broadcasting or other methods without prior consent of the company, or make third parties use the information

    3. All copyrights and ownership of images, photographs, voice recordings, trademarks, logos, texts, and services all belong to the company. User can not violate the copyrights of the company and can not upload to print, magazine, or website. Users can not distribute these to third parties.

     

    Article 31 (Reasons for Waiver)

    1. The company shall not be liable for any damages incurred by the user in case of failure to provide the service due to unavoidable circumstances like natural disasters, unless there are intentional and grave errors. 

    3. The company shall be exempted from liability if the telecommunications carrier ceases to provide telecommunication services or fails to provide regular services.

    4. The company shall be exempted from liability for damages caused by unavoidable reasons such as maintenance, replacement, periodic inspection, and construction of service facilities, unless there is an intention or negligence of the company.

    5. The company shall not be liable for the accuracy and trustworthiness of contents of information, data, and facts posted by users, tutors, third parties on the board. 

    6. The company shall not be liable for any disputes between users, between users and tutors, or between users and third parties.

    7. The company shall not be liable for any damages caused by expecting profit or loss, or data while using the service

     

    Article 32 (Settlement of Dispute)

    1. The company shall establish and operate the damage compensation mechanism in accordance with the relevant laws, regulations, and the internal policies of the company to reflect the legitimate opinions and complaints posed by the users and to compensate the damage.

    2. The company takes precedence over complaints and comments submitted by users. However, if it is difficult to process promptly, the user will be notified immediately of the reason and the processing schedule.

    3. If there is an application for remedy of an user regarding the dispute between the company and the user, the company may follow a dispute resolution body.

     

    Article 33 (Jurisdiction and Governing Law)

    The lawsuits related to disputes between the company and the users shall be filed by the court of competent jurisdiction of the Civil Procedure Act of the Republic of Korea.

    The laws of the Republic of Korea apply to any dispute arising between the company and the users.

     

    These Terms of Service will be effective from the date of   April, 1, 2018

  • #Policy Privacy Policy 3.0 (New)

    Privacy Policy

     

    This Privacy Policy (the "Policy") explains the way of treatment of the information which is provided or collected in the websites on which this Policy is posted. In addition, the Policy also explains the information which is provided or collected in the course of using the applications of the Company which exist in the websites or platforms of other company. 

     

    Through this Policy, the Company regards personal information of the users as important and inform them of the purpose and method of Company's using the personal information provided by the users and the measures taken by the Company for protection of those personal information. 

     

    This Policy will be effective on the 1st day of Jan, 2017 and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company's website or individual notice through sending mails, fax or e-mails). 

     

    1. Information to be collected and method of collection 

    (1) Personal information items to be collected

    password, ID, log data, cookies, payment history

    Email, phone number, address, name, credit card info, bank info,

     

     (2) Method of collection 

    The Company collects the information of users in a way of the followings: 

    •          App, webpage, written form, fax, telephone calling, e-mailing, tools for collection of created information 

    •          provided by partner companies

     

    2. Use of collected information

    The Company uses the collected information of users for the following purposes: 

    •          Member management and identification 

    •          To detect and deter unauthorized or fraudulent use of or abuse of the Service

    •          Performance of contract and service fee settlement regarding provision of services demanded by the users

    •          Improvement of existing services and development of new services

    •          Making notice of function of company sites or applications or matters on policy change 

    •          To help you connect with other users you already know and, with your permission, allow other users to connect with you

    •          To make statistics on member’s service usage, to provide services and place advertisements based on statistical characteristics

    •          To provide information on promotional events as well as opportunity to participate

    •          To comply with applicable laws or legal obligation

    •          Use of information with prior consent of the users (for example, utilization of marketing advertisement)

     

    The Company agrees that it will obtain consent from the users, if the Company desires to use the information other than those expressly stated in this Policy. 

     

    3. Sharing collected information 

    Except for the following cases, the Company will not share personal information with a 3rd party:

    When the Company's affiliates, partners and service providers carry out services such as bill payment, execution of orders, products delivery and dispute resolution (including disputes on payment and delivery) for and on behalf of the Company

     

    when the user selects to be provided by the information of products and services of certain companies by sharing his or her personal information with those companies

    when the user selects to allow his or her personal information to be shared with the sites or platform of other companies such as social networking sites 

    other cases where the user gives prior consent for sharing his or her personal information 

     

    • when the sharing is required by the laws

    -          if required to be disclosed by the laws and regulations; or

    -          if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations 

     

    4. Cookies, Beacons and Similar Technologies

    The Company may collect collective and impersonal information through 'cookies'

    Cookies are very small text files to be sent to the browser of the users by the server used for operation of the websites of the Company and will be stored in hard-disks of the users' computer. 

     Web beacon is a small quantity of code which exists on the websites and e-mails. By using web beacons, we may know whether a user has interacted with certain webs or the contents of email. 

     These functions are used for evaluating, improving services and setting-up users' experiences so that much improved services can be provided by the Company to the users 

    The users have an option for cookie installation. So, they may either allow all cookies by setting option in web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved: Provided that, if the user rejects the installation of cookies, it may be difficult for that user to use the parts of services provided by the Company. 

     

    5. Users' right to access and option

    The users or their legal representatives, as main agents of the information, may exercise the following options regarding the collection, use and sharing of personal information by the Company:

     

    •          exercise right to access to personal information;

    •          make corrections or deletion; 

    •          make temporary suspension of treatment of personal information; or

    •          request the withdrawal of their consent provided before

     

    If, in order to exercise the above options, you, as an user, use the menu of 'amendment of member information of webpage or contact the Company by using representative telephone or sending a document or e-mails, or using telephone to the responsible department (or person in charge of management of personal information), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause. 

     

    6. Security 

    The Company regards the security of personal information of uses as very important. The company constructs the following security measures to protect the users' personal information from any unauthorized access, release, use or modification

    •          Countermeasures against hacking

    •          Establish and execute internal management plan

    •          Install and operate access control system 

    •          Take measures to prevent forging or alteration of access record

     

    7. Modification of Privacy Protection Policy 

    The Company has the right to amend or modify this Policy from time to time and, in such case, the Company will make a public notice of it through bulletin board of its website (or through individual notice such as written document, fax or e-mail) and obtain consent from the users if required by relevant laws. 

     

    8. Responsible department of Company

    The Company designates the following department and person in charge of personal information in order to protect personal information of customers and deal with complaints from customers:

    • Department responsible for privacy protection and customer service:

    Team:  Development Team

    Tel.:  +82+1522-7802

    E-mail:  jin@tutoring.co.kr,

     

     

     * The privacy plicy in Korean is the only legal terms of the Company.  English one is for reference.
     

    1. The lawsuits related to disputes between the company and the users shall be filed by the court of competent jurisdiction of the Civil Procedure Act of the Republic of Korea.

    2. The laws of the Republic of Korea apply to any dispute arising between the company and the users.

     

     

     

     

     

  • #Policy Privacy Policy 2.0 (old)

     

    Privacy Policy

     

    This Privacy Policy (the "Policy") explains the way of treatment of the information which is provided or collected in the websites on which this Policy is posted. In addition, the Policy also explains the information which is provided or collected in the course of using the applications of the Company which exist in the websites or platforms of other company. 

     

    Through this Policy, the Company regards personal information of the users as important and inform them of the purpose and method of Company's using the personal information provided by the users and the measures taken by the Company for protection of those personal information. 

     

    This Policy will be effective on the 1st day of Jan, 2017 and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company's website or individual notice through sending mails, fax or e-mails). 

     

    1. Information to be collected and method of collection 

    (1) Personal information items to be collected

    password, ID, log data, cookies, payment history

    Email, phone number, address, name, credit card info, bank info,

     

     (2) Method of collection 

    The Company collects the information of users in a way of the followings: 

    •          App, webpage, written form, fax, telephone calling, e-mailing, tools for collection of created information 

    •          provided by partner companies

     

    2. Use of collected information

    The Company uses the collected information of users for the following purposes: 

    •          Member management and identification 

    •          To detect and deter unauthorized or fraudulent use of or abuse of the Service

    •          Performance of contract and service fee settlement regarding provision of services demanded by the users

    •          Improvement of existing services and development of new services

    •          Making notice of function of company sites or applications or matters on policy change 

    •          To help you connect with other users you already know and, with your permission, allow other users to connect with you

    •          To make statistics on member’s service usage, to provide services and place advertisements based on statistical characteristics

    •          To provide information on promotional events as well as opportunity to participate

    •          To comply with applicable laws or legal obligation

    •          Use of information with prior consent of the users (for example, utilization of marketing advertisement)

     

    The Company agrees that it will obtain consent from the users, if the Company desires to use the information other than those expressly stated in this Policy. 

     

    3. Sharing collected information 

    Except for the following cases, the Company will not share personal information with a 3rd party:

    When the Company's affiliates, partners and service providers carry out services such as bill payment, execution of orders, products delivery and dispute resolution (including disputes on payment and delivery) for and on behalf of the Company

     

    when the user selects to be provided by the information of products and services of certain companies by sharing his or her personal information with those companies

    when the user selects to allow his or her personal information to be shared with the sites or platform of other companies such as social networking sites 

    other cases where the user gives prior consent for sharing his or her personal information 

     

    • when the sharing is required by the laws

    -          if required to be disclosed by the laws and regulations; or

    -          if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations 

     

    4. Cookies, Beacons and Similar Technologies

    The Company may collect collective and impersonal information through 'cookies'

    Cookies are very small text files to be sent to the browser of the users by the server used for operation of the websites of the Company and will be stored in hard-disks of the users' computer. 

     Web beacon is a small quantity of code which exists on the websites and e-mails. By using web beacons, we may know whether a user has interacted with certain webs or the contents of email. 

     These functions are used for evaluating, improving services and setting-up users' experiences so that much improved services can be provided by the Company to the users 

    The users have an option for cookie installation. So, they may either allow all cookies by setting option in web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved: Provided that, if the user rejects the installation of cookies, it may be difficult for that user to use the parts of services provided by the Company. 

     

    5. Users' right to access and option

    The users or their legal representatives, as main agents of the information, may exercise the following options regarding the collection, use and sharing of personal information by the Company:

     

    •          exercise right to access to personal information;

    •          make corrections or deletion; 

    •          make temporary suspension of treatment of personal information; or

    •          request the withdrawal of their consent provided before

     

    If, in order to exercise the above options, you, as an user, use the menu of 'amendment of member information of webpage or contact the Company by using representative telephone or sending a document or e-mails, or using telephone to the responsible department (or person in charge of management of personal information), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause. 

     

    6. Security 

    The Company regards the security of personal information of uses as very important. The company constructs the following security measures to protect the users' personal information from any unauthorized access, release, use or modification

    •          Countermeasures against hacking

    •          Establish and execute internal management plan

    •          Install and operate access control system 

    •          Take measures to prevent forging or alteration of access record

     

    7. Modification of Privacy Protection Policy 

    The Company has the right to amend or modify this Policy from time to time and, in such case, the Company will make a public notice of it through bulletin board of its website (or through individual notice such as written document, fax or e-mail) and obtain consent from the users if required by relevant laws. 

     

    8. Responsible department of Company

    The Company designates the following department and person in charge of personal information in order to protect personal information of customers and deal with complaints from customers:

    • Department responsible for privacy protection and customer service:

    Team:  Development Team

    Tel.:  +82+1522-7802

    E-mail:  jin@tutoring.co.kr,

     

     

     * The privacy plicy in Korean is the only legal terms of the Company.  English one is for reference.
     

    1. The lawsuits related to disputes between the company and the users shall be filed by the court of competent jurisdiction of the Civil Procedure Act of the Republic of Korea.

    2. The laws of the Republic of Korea apply to any dispute arising between the company and the users.

     

     

     

     

     

  • #Policy Terms of use 2.0 (old)

    Tutoring Terms of Service

     

    Article 1 (Purpose)

    These Terms of Service apply to the services (hereinafter services) including the digital contents (hereinafter contents) provided by the website tutoring.kr (hereinafter website) and applications (hereinafter app) operated by Tutoring Co., Ltd. (hereinafter company or Tutoring) the rights, duties, and responsibilities of the company and its users.

     

    Article 2 (Definitions)

    1. Terms used in these Terms of Service are defined as follows

    1) User: An user is a member or non-member who uses the service by accessing the website or app provided by the company in accordance with these terms.

    2) Member: A member is a person who has provided personal information to the company to register and is able to continuously use the contents and services provided by the company.

    3) Non-member A non-member is a person who uses the contents and services provided by the company without registering as a member.

    4) Tutor: A tutor is a person who provides language education to members by using the contents and services provided by the company through the company’s website or app.

    5) Topic Card: The Topic Card is a textbook provided through the company’s app

    6) Lesson: A lesson is an educational service provided by a tutor to a user through the company’s website or app.

    7) Course Ticket: A course ticket is a ticket that a member purchases to get a lesson service from a tutor

    8) Package Product: A package product is one of the products that the company provides. It means that a member can purchase the digital device and lesson ticket together.

    9) Points Points are the value that can be earned and used to purchase course tickets or other products through the company website or app.

    2. Definitions of the terms used in these Terms of Service shall be governed by the laws and service-specific policies, except as stipulated in Paragraph 1 of this Article. The terms that aren’t defined in these Terms of Service are interpreted by the general customs

     

    Article 3 (Specification and Amendment of the Terms of Service)

    The company publish the contents of the Terms of Service, names of the representative and the business, the address of the business site (including the address where consumer's complaints can be processed), phone number, e-mail address, business registration number, telecommunication commerce report number, person in charge of personal information, and etc. on the front page of the website or app. However, the contents of the agreement can be made available to the users through the connection screen.

    The company may amend this agreement to the extent that it does not violate the regulations on Consumer Protection in Electronic Commerce, the laws on the regulation of terms of service, the Contents Industry Promotion Act, and other related laws or business practices.

    In case of amendment of the agreement, the company shall notify the members of the date of application and reasons for revision by posting on the website, the service screen, or the connection screen of the website from 7 days prior to the effective date. However, if the revised content is disadvantageous to the members or if the revision is significant, the members will be informed in the same manner as the paragraph until 30 days prior to the application date and notified to the members by e-mail or text message.

    If a member does not show his / her intention to refuse within 7 days after the notification of the changed conditions (within 30 days of the change if the changed contents are disadvantageous to the member or significant), the member consents to the changed conditions.

    If a member disagrees with the revised terms, the company or member may terminate the service contract.

     

    Article 4 (Interpretation of the Terms of Service)

    If there are any notices about the Terms of Service or the usage guide for individual services other than these Terms of Service, that agreement takes precedence over these Terms of Service

    Things and interpretations that are not stated in this agreement follow general practices, or the Contents Industry Promotion Act enacted by the government, the Consumer Protection Acts in electronic commerce, the laws on the regulation of terms of service, and the Contents User Protection Guide and related laws.

     

    Article 5 (Service Delivery and Change)

    The company performs following duties

    1) The company mediates that the tutors teach the members through the company's app or website.

    2) The company provides services to ensure that the lessons between the tutors and the members go smooth.

    3) The company supports incidental duties related to the above.

    2. The company may, if necessary, entrust a portion of the services to a third party such as an affiliated company in contract.

    3. The service in Paragraph 1 is provided 24/7. However, the service may be temporarily be stopped for business or technical reasons. In such cases, the company notifies members before or after the event

    4. For some services, the company can provide them to specific members only. The company can divide the services into certain range and set the available time for each range. In such case, the contents are revealed in advance

     

    Article 6 (Suspension of Service)
    1. The company may temporarily limit or suspend service, if the company can not provide normal service in situations like natural disasters or national emergencies, and notify tutors the reason and duration of the suspension before or after the event.

    2. The company may suspend service after notifying one week before the suspension of service in case of maintenance, replacement, and communication problems of the company's computer equipment facilities. The company is not accountable for the members who aren’t able to acknowledge the notification during the period. In case of a good reason, the advanced notification period stated above may be omitted or reduced. However, if there’s an unavoidable reason that the company can not notify in advance, the company can notify after the event.

    3. The company has a comprehensive right to determine, change, maintain, and discontinue the services and its contents. The company may change or discontinue all or some services if there are good reasons such as abolishment, merger, division, deterioration of profit of service, and maintenance of service. In such cases, the company will notify the users and reward them according to the conditions set by the company only for the unused paid tickets.

    4. The company may run scheduled maintenances, if there’s needs for the services usage. The maintenance time is according to the notification on the service provision screen.

     

    Article 7 (Member Registration)
    1. Registration is made by the user agreeing to the contents of the Terms of Service and registering for the membership, and then the company accepts the application. If an user applies for the membership, the user is deemed to have agreed to the Terms of Service of the company.

    The company may not allow the user to join, if one of the followings applies.
    1) In case of false descriptions, errors, or omissions in the application
    2) If the member had a history of disqualification or withdrawal set by these Terms of Service

    3) In case of using someone else’s name

    4) In case of the company not being able to accept because of the user’s negligence or intention, or registering while violating the company’s regulations

    5) In case of violating the company’s regulations or other laws

    3. In principle, the company accepts registration in most cases. However, the company may suspend or refuse the acceptance of the application if it can not afford the facilities related to the service, the technical or business problems, or the other company deems necessary.

    4. The company shall notify the applicant of any reservation or refusal to apply for membership. However, if the company can not notify the applicant without intention or negligence, the company shall not notify.

    5. The membership contract is in act when the approval of the company reaches the member.

     

    Article 9 (Special Provisions for users under 14 years of age or other special cases)

    1. The company shall obtain the consent of a legal representative (hereinafter “legal guardian”), such as a parent, before accepting a membership application for a user under the age of 14 (hereinafter “child”). However, if the child can not obtain the consent of his/her legal guardian, the company can refuse the child's application for his/her membership.

    2. The company may request minimum amount of information of the legal guardian, including the name of the legal representative to obtain the consent of the legal representative, for the child applying for his/her membership.

    3. The legal guardian of the child may request for the reading, correction, or renewal of the child's personal information, or withdraw his / her consent to the membership. If the legal representative withdraws his / her consent, the company shall take necessary measures such as destruction of personal information of the child and the legal representative.

     

    Article 10 (Changing Member’s information)

    1. Member can view and modify his/her personal information on the personal information management screen anytime.

    2. If a member changes any of the items listed at the time of application, he/she shall notify the company by e-mail, text message, or other methods about the changes.

    3. The company is not liable for any disadvantage caused by the failure of the member to modify in accordance with paragraph 2, or not notifying the company of the changes.

     

    Article 11 (Obligations for Member’s Account Information and Password)
    1. Member is responsible for his/her own password and account information

    2. Member must not provide his/her account information and password to a third party

    3. In case of recognition of the theft of his/her account information and password or a third party user of the account, the member must notify the company and follow the company’s instructions.

    4. The company is not liable for any disadvantages caused by not notifying the company or failure follow the company's instructions after notifying the company.

     

    Article 12 (Notification to Members)

    1. The company notifies a member by email, phone number, and etc. set by the member

    2. In case of the company notifying every member, the company may post it on the front screen of the website or a pop-up screen for more than 7 days to substitute the notice in paragraph 1. However, the company must make notice set by paragraph 1 for important matters regarding the members or amendments of the Terms of Service in accordance with Article 3.

     

    Article 13 (Membership withdrawal and disqualification)

    Member can always request to withdraw his/her membership. The company shall process the withdrawal request quickly if the member requests to withdraw.

    The company may limit and suspend membership if the member falls under any of the following grounds:
    1) If the member inputs false information when he/she registers, or applies/ change contents usage
    2) If the member does not pay the debt due by the members purchase on services of the company before the deadline
    3) If the member uses other users information to disrupt the system
    4) Changing the information posted by the company or third party

    5) Using, sending, or posting information (computer programs and such) prohibited by the company

    6) Violation of intellectual right or copyright of the company or third party

    7) Damaging the honor of the company or third party, or disrupting their works

    8) Disclosing or posting on the company's site any information that is contrary to the obscenity or violent words, images, sound, and etc.

    9) Avoiding or neutralizing the company's technical protective measures

    10) If the member violates these Terms of Service, laws, or common goods on the company’s website or app

    If a member whose membership has been limited or suspended has repeated the act prohibited by each items of Paragraph 2, or if there’s no correction of behavior within 7 days after a notification, the member may lose his/her membership.

    In case of suspending a membership in accordance with Paragraph 3, the company notifies the member of the facts and reasons. However, in case of the member justifying his/her action within 15 days since the notification, the company shall immediately resume the membership if the contents are justified.

     

    Article 14 (Signing of Content Purchase Contract such as Course Ticket)

    The content purchase agreement (or the content usage agreement) is concluded by the member applying for content purchase such as course ticket through the website and the app according to the procedure set by the company and paying the corresponding price.  By entering into a content purchase agreement,

    the member acquires the right to purchase the applied content. If the applied content is a course content, then the member obtains the right to take courses.

    The contents such as tickets are based on the price announced on the company's website and app by the company's designated rate system. However, foreign users may have some differences depending on the exchange rate, and the company can adjust some of the plan without prior notice in order to meet the standard of the rate plan due to a sudden exchange rate change.

    1 time course tickets are classified into 10 min, 15 min, 20 min, 30 min, and 40 min.

    If you stop the course, the remaining minutes must be usedbefore 24:00 of the day, or the remaining minutes will be lost

     

    Article 15 (Payment Method)

    1. The course tickets can be purchased in one of the following methods
    1) Bank transfer
    2) Credit card
    3) Cell phone
    4) Paypal
    5) Coupons issued by the company
    6) Other methods set by the company

    2. The coupons issued by the company can be used prior to the expiration date, and they can’t be exchanged to cash.

     

    Article 16 (Refund Policy)

    1. Member who has entered into a content purchase contract with the company may withdraw within the period set in the following subparagraph

    1) 7 days from the date of purchase contract sign

    2) If the issuance of the course ticket is delayed, 7 days from the date of the receipt or issuance

    2. The right to withdraw the subscription under Paragraph 1 can not be exercised, if it falls under any of the following subparagraph: However, the company shall notify the fact that a member can not withdraw the subscription in order to exclude the right to withdraw the subscription from subparagraph 2 to subparagraph 4 on the contents or anywhere that members or users can see easily. Or, the company shall make the limited or temporary use of the contents possible, so cancellation doesn’t get disturbed.

    1) If the content is damaged or lost due to the member’s responsible cause 

    2) If the content’s value has decreased significantly due to the member’s usage or partial usage

      3) If the content’s value has decreased significantly over-time, so the reselling is difficult

      4) If the packaging of the copyable content is damaged

      5) In case of the approval of the cancellation can cause significant damage to the company that it may not recover from (such as contents being individually produced by a member’s order), if the company notified the facts about the transaction in advance and gained an agreement from the member through a document (including e-document)

    3. Despite Paragraph 1 and 2, if there is any reason falling under any of the following subparagraph, the member shall cancel the subscription within 3 months from the date that the member was able to use the content, or 30 days from the date that the member was able to know the fact.

      1) When the content is provided differently from the display or advertisement

      2) If the content is implemented differently from the contract

    4. Member may withdraw the subscription under the provisions of Paragraph 1 or 3 by telephone, text message, e-mail, fax, and etc.

    5. If a member exercises the right of withdrawal in document (including electronic documents) under Paragraph 1 or Paragraph 3, it shall take effect on the date of dispatching the written statement of the intention.

    6. The company shall reply to the member upon receipt of the notice of cancellation of the subscription without delay.

     

    Article 17 (Members Contract Release/Termination)

    1. Member may release or terminate a Content Purchase Agreement if there is one of the following reasons:

      1) If the content is not provided until the date of delivery

      2) If the member can’t achieve his/her usage purpose due to the delivery of defected content

      3) If the cumulative time of failure of the content through out 1 month is over 72 hours

      4) If the member agrees or declines the terms of change

      5) If the company does not post the reason for change such as the content usage conditions, or the member declines changes on the usage conditions

    2. For a member to release or terminate the content purchase agreement under subparagraph 1 or 2 of Paragraph 1, the member shall establish a considerable period of time and request the company to make the usage of the content possible or to deliver the content without any defect. However, this is not the case if the member can not achieve the purpose of the contract without the content being delivered at that time, or if the company specifies that the content will not be delivered in advance.

     

    Article 18 (The Companys Contract Release. Termination or Usage Restriction)

    1.  The company may release or terminate the content purchase agreement if the misbehavior of a member who violated these Terms of Service is not corrected within 30 days, even though the company has requested the member to correct the misbehavior.

    2. The termination/release of this Article shall take effect when the notice of intention is received by the member in accordance with the notification method set in these Terms of Service.

    3. Member may appeal the termination/release and an usuage restriction. If the company's appeal is legitimate, the company immediately takes the necessary measures to ensure that the member has access to the content.

     

    Article 19 (Suspension and Hold of Service, Cancellation of Course Ticket Registration, and etc.)

    Member loses his/her course rights to the service upon successful cancellation of the course ticket.

    If a member damages the company or a third party including a tutor while the course is being held, the member is not exempted from liability even if the ticket is canceled.

    The company may suspend, hold, terminate, and cancel the courses for the member without prior notice in accordance with the following:
     1) In case of violation of the provisions stated in these Terms of Service
     2) In case of not following the service guideline of the company or the tutor.

    If the company suspends or cancels the user's class due to the reasons stated in Paragraph 3, the company does not refund the course ticket that is already used.

     

    Article 20 (General Principle on Refund)

    1. The company will process the refund in the way that the member has paid for the ticket. For example, if a member paid with a bank transfer, the member will be refunded through the same bank account. If a member paid with a card, he or she will be refunded through the same card partially or wholesomely.   Same applies for Paypal.   However, if the company can not refund the money in the same way as the payment, it will notify the member in advance, so the member can be refunded in a different way.

    2. In case of a refund due to withdrawal, cancellation, and termination, the company will complete the refund within 3 business days from later of the date of the notice or the date on which the content is returned If a refund is made through the payment agency, the refund date may be delayed because of circumstances of the payment company. The company will not be liable for the delay of the refund due to the payment company, and will process it according to the terms of the payment company agreed by the member.

    3. Member is obliged to return all contents that can be returned in the case of withdrawal, cancellation, and termination of the purchase contract, and if the contents are not returned, only the amount of the contents that are returned will be refunded.

    4. In case of contents refunds, fees for payment methods such as bank, card company, and Paypal may be excluded.

    5. The company can reject refunds in following situations.

    1) If the member was not able to use the service before the date of expiration due to his/her negligence

    2) If the exempt cost related to the refund exceeds the amount of the remaining usage fee

    3) If the member requests for a refund after withdrawing from the service

    4) If the member requests for a refund of temporary or one-time use contents

    5) Other non-justified reasons

     

    Article 21 (Refund for 1 month Subscription)

    1. Member has the right to use the ticket to take a tutor's course for the period (1 month) previously announced by the company when purchasing the ticket, and can not request a refund if the ticket expires

    2.. In the event that a member voluntarily terminates the usage contract or if the company terminates the ticket usage contract due to the user's liability, the refund will be processed according to the following provisions. 

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket) - Fee (10% of the payment amount).

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    3. In case of the member has to terminate the ticket usage contract due to the liability of the company in accordance with Article 17, the company shall refund the following amount based on the time when the reason occurred.

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket)

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    4. If a member does not indicate his / her intention to return the tuition and doesn’t participate the course without a good reason, the period of absence is counted as the teaching time, and the refund will be based on the time of the refund request.

     

    Article 22 (Refund of Periodic Payment Products)

    1. In case of periodic payment products that are regularly paid every month, if the member is terminated, the automatic payment will not be made anymore on the upcoming payment date.

    2. If a member applies for termination of automatic payment according to Paragraph 1, a ticket that has already expired can not be refunded. For a member who wishes to refund the remaining ticket which the automatic payment was last made, the refund for the last periodic payment will be processed in accordance with the previous Article’s refund policy.

     

    Article 23 (Refund for Package Products)

    1. If a member wants to cancel the purchase and didn’t open the device, the refund can be approved within a week after the purchase  If the member unpacked the device, the device can not be refunded. Only the remaining tickets will be refunded.

    2. If there is a problem with the device of the package product, it follows the policies of the companies that produced each device.

     

    Article 24 (Changing Course Tickets)

    1. The course ticket can be changed within the same language only.

    2. The rate of change that is applied in the event of change is determined by the rate at which the member has paid the ticket.


    Article 25 (Free Courses)
    1. User and member can participate in free trial classes through separate regulations such as coupons and events set by the company.

    2. User and member must follow the Terms of Service during the free trial classes

    3. The company may restrict participation of a user, if the user decides to create multiple accounts or inappropriate accounts to participate in free classes.

     

    Article 26 (Free Points)

    1. Member can obtain a certain amount of free points through marketing by conducted by the company, purchasing tickets, and etc. 

    2. The free points are distributed after completion of certain acts like purchasing certain amount of products, taking a survey, and etc.

    3. Member can use the free points they receive when purchasing a course from the website or app, and the company may announce the rate of free point usage compared to cash usage on the home page.

    4. There is a validity period for the free points, which will be notified to the user in advance. The free points disappear after the expiration date.

    5. The free points can’t be exchanged to cash

    6. For foreign users, 1000 points are like 1 USD, but the company may change the ratio in case of valid reasons such as a sudden exchange rate change. 

    7. Members can use free points when purchasing tickets and items offered by the company, but in case of refund, the company will only process the paid portion of the refund.

     

    Article 27 (Courses and Reservation)
    1. Members can choose a tutor that is available in real-time at any time, or can reserve a tutor.

    2. If a member wants to take a class by making a reservation, he or she can schedule the class by deducting the amount from his/her subscription. At this time, if the lesson does not occur due to the absence of the member, the company will not refund or reimburse the student for pre-deducted amount.

    3. After a member reserves a class, the member can cancel the class reservation only for the time specified by the company separately.

    4. If the lesson does not occur due to the absence of the tutor, the course ticket is reimbursed before 24:00of the same date.

    5. Registration methods of courses and reservations that are not listed above follow a separate page announce by the company. If there is any conflict with these terms on the separate page, the contents of this page take precedence.


    Article 28 (Obligations of the Company)

    1. The company shall not engage in conduct that is prohibited by laws, regulations, or the rules of the public order and morals. The company shall endeavor to provide consistent and reliable contents, including classes, as provided in these Terms of Service.

    2. The company must have a security system to protect the users' personal information so that the users can use the service safely.

    3. The company does not send out commercial e-mails for profits that users do not want, unless the user agrees to receive commercial e-mails.

     

    Article 29 (Obligations of the Users)

    1. User must not do following activities.
    1) Inputing false information during membership registration or changing personal information

    2) Providing or renting the account information or password to a 3rd party

    3) Using someone else’s information

    4) Violating intellectual properties like copyrights of the company

    5) Dishonoring the company or a third party, or disrupting their works

    6) Other illegal activities violating related laws or these Terms of Service

    2. Member may not take any action described below when using the service during class or through the chat window within the app.
      1) Disrupting class operations

    2) Misleading the tutor to do illegal activities

    3) Sending sexually harassing texts, words, or images to the tutor

    4) Asking the tutor’s personal information, or personal e-mail, SMS to privately contact the tutor

    5) Forcing certain religions or political stance to the tutor

    6) Asking the tutor for information or encouraging to move to a competitor

    7) Asking about the company’s terms of employment and in-house system

    8) Participating in the class under influence

    9) Cursing the tutor or asking for his/her personal information

    10) Using inappropriate words or sexual gestures to the tutor

    11) Other violations of laws and these Terms of Service, or public morals

    3. The Company may determine whether a member has engaged in any of the prohibited acts specified in the preceding paragraphs, and decide to whether suspend or terminate the member.

     

    Article 30 (Ownership of Copyright and Usage Restriction)
    1. The company owns copyrights and other intellectual property rights for the work created by the company such as contents posted on the app or website.

    2. User may not use the information about the company's intellectual property right attained by using the company's app or website for commercial purposes by copying, transmitting, publishing, distributing, broadcasting or other methods without prior consent of the company, or make third parties use the information

    3. All copyrights and ownership of images, photographs, voice recordings, trademarks, logos, texts, and services all belong to the company. User can not violate the copyrights of the company and can not upload to print, magazine, or website. Users can not distribute these to third parties.

     

    Article 31 (Reasons for Waiver)

    1. The company shall not be liable for any damages incurred by the user in case of failure to provide the service due to unavoidable circumstances like natural disasters, unless there are intentional and grave errors. 

    3. The company shall be exempted from liability if the telecommunications carrier ceases to provide telecommunication services or fails to provide regular services.

    4. The company shall be exempted from liability for damages caused by unavoidable reasons such as maintenance, replacement, periodic inspection, and construction of service facilities, unless there is an intention or negligence of the company.

    5. The company shall not be liable for the accuracy and trustworthiness of contents of information, data, and facts posted by users, tutors, third parties on the board. 

    6. The company shall not be liable for any disputes between users, between users and tutors, or between users and third parties.

    7. The company shall not be liable for any damages caused by expecting profit or loss, or data while using the service

     

    Article 32 (Settlement of Dispute)

    1. The company shall establish and operate the damage compensation mechanism in accordance with the relevant laws, regulations, and the internal policies of the company to reflect the legitimate opinions and complaints posed by the users and to compensate the damage.

    2. The company takes precedence over complaints and comments submitted by users. However, if it is difficult to process promptly, the user will be notified immediately of the reason and the processing schedule.

    3. If there is an application for remedy of an user regarding the dispute between the company and the user, the company may follow a dispute resolution body.

     

    Article 33 (Jurisdiction and Governing Law)

    The lawsuits related to disputes between the company and the users shall be filed by the court of competent jurisdiction of the Civil Procedure Act of the Republic of Korea.

    The laws of the Republic of Korea apply to any dispute arising between the company and the users.

     

    These Terms of Service will be effective from the date of   April, 1, 2018

  • #Policy Terms of use 1.0 (old)

    Tutoring Terms of Service

     

    Article 1 (Purpose)

    These Terms of Service apply to the services (hereinafter “services”) including the digital contents (hereinafter “contents”) provided by the website tutoring.kr (hereinafter “website”) and applications (hereinafter “app”) operated by Tutoring Co., Ltd. (hereinafter “company” or “Tutoring”) the rights, duties, and responsibilities of the company and its users.

     

    Article 2 (Definitions)

    1. Terms used in these Terms of Service are defined as follows

    1) User: An user is a member or non-member who uses the service by accessing the website or app provided by the company in accordance with these terms.

    2) Member: A member is a person who has provided personal information to the company to register and is able to continuously use the contents and services provided by the company.

    3) Non-member A non-member is a person who uses the contents and services provided by the company without registering as a member.

    4) Tutor: A tutor is a person who provides language education to members by using the contents and services provided by the company through the company’s website or app.

    5) Topic Card: The Topic Card is a textbook provided through the company’s app

    6) Lesson: A lesson is an educational service provided by a tutor to a user through the company’s website or app.

    7) Course Ticket: A course ticket is a ticket that a member purchases to get a lesson service from a tutor

    8) Package Product: A package product is one of the products that the company provides. It means that a member can purchase the digital device and lesson ticket together.

    9) Points Points are the value that can be earned and used to purchase course tickets or other products through the company website or app.

    2. Definitions of the terms used in these Terms of Service shall be governed by the laws and service-specific policies, except as stipulated in Paragraph 1 of this Article. The terms that aren’t defined in these Terms of Service are interpreted by the general customs

     

    Article 3 (Specification and Amendment of the Terms of Service)

    1. The company publish the contents of the Terms of Service, names of the representative and the business, the address of the business site (including the address where consumer's complaints can be processed), phone number, e-mail address, business registration number, telecommunication commerce report number, person in charge of personal information, and etc. on the front page of the website or app. However, the contents of the agreement can be made available to the users through the connection screen.

    2. The company may amend this agreement to the extent that it does not violate the regulations on Consumer Protection in Electronic Commerce, the laws on the regulation of terms of service, the Contents Industry Promotion Act, and other related laws or business practices.

    3. In case of amendment of the agreement, the company shall notify the members of the date of application and reasons for revision by posting on the website, the service screen, or the connection screen of the website from 7 days prior to the effective date. However, if the revised content is disadvantageous to the members or if the revision is significant, the members will be informed in the same manner as the paragraph until 30 days prior to the application date and notified to the members by e-mail or text message.

    4. If a member does not show his / her intention to refuse within 7 days after the notification of the changed conditions (within 30 days of the change if the changed contents are disadvantageous to the member or significant), the member consents to the changed conditions.

    5. If a member disagrees with the revised terms, the company or member may terminate the service contract.

     

    Article 4 (Interpretation of the Terms of Service)

    1. If there are any notices about the Terms of Service or the usage guide for individual services other than these Terms of Service, that agreement takes precedence over these Terms of Service

    2. Things and interpretations that are not stated in this agreement follow general practices, or the Contents Industry Promotion Act enacted by the government, the Consumer Protection Acts in electronic commerce, the laws on the regulation of terms of service, and the Contents User Protection Guide and related laws.

     

    Article 5 (Service Delivery and Change)

    1. The company performs following duties

    1) The company mediates that the tutors teach the members through the company's app or website.

    2) The company provides services to ensure that the lessons between the tutors and the members go smooth.

    3) The company supports incidental duties related to the above.

    2. The company may, if necessary, entrust a portion of the services to a third party such as an affiliated company in contract.

    3. The service in Paragraph 1 is provided 24/7. However, the service may be temporarily be stopped for business or technical reasons. In such cases, the company notifies members before or after the event

    4. For some services, the company can provide them to specific members only. The company can divide the services into certain range and set the available time for each range. In such case, the contents are revealed in advance

     

    Article 6 (Suspension of Service)

    1. The company may temporarily limit or suspend service, if the company can not provide normal service in situations like natural disasters or national emergencies, and notify tutors the reason and duration of the suspension before or after the event.

    2. The company may suspend service after notifying one week before the suspension of service in case of maintenance, replacement, and communication problems of the company's computer equipment facilities. The company is not accountable for the members who aren’t able to acknowledge the notification during the period. In case of a good reason, the advanced notification period stated above may be omitted or reduced. However, if there’s an unavoidable reason that the company can not notify in advance, the company can notify after the event.

    3. The company has a comprehensive right to determine, change, maintain, and discontinue the services and its contents. The company may change or discontinue all or some services if there are good reasons such as abolishment, merger, division, deterioration of profit of service, and maintenance of service. In such cases, the company will notify the users and reward them according to the conditions set by the company only for the unused paid tickets.

    4. The company may run scheduled maintenances, if there’s needs for the services usage. The maintenance time is according to the notification on the service provision screen.

     

    Article 7 (Member Registration)

    1. Registration is made by the user agreeing to the contents of the Terms of Service and registering for the membership, and then the company accepts the application. If an user applies for the membership, the user is deemed to have agreed to the Terms of Service of the company.

    2. The company may not allow the user to join, if one of the followings applies.

    1) In case of false descriptions, errors, or omissions in the application

    2) If the member had a history of disqualification or withdrawal set by these Terms of Service

    3) In case of using someone else’s name

    4) In case of the company not being able to accept because of the user’s negligence or intention, or registering while violating the company’s regulations

    5) In case of violating the company’s regulations or other laws

    3. In principle, the company accepts registration in most cases. However, the company may suspend or refuse the acceptance of the application if it can not afford the facilities related to the service, the technical or business problems, or the other company deems necessary.

    4. The company shall notify the applicant of any reservation or refusal to apply for membership. However, if the company can not notify the applicant without intention or negligence, the company shall not notify.

    5. The membership contract is in act when the approval of the company reaches the member.

     

    Article 9 (Special Provisions for users under 14 years of age or other special cases)

    1. The company shall obtain the consent of a legal representative (hereinafter “legal guardian”), such as a parent, before accepting a membership application for a user under the age of 14 (hereinafter “child”). However, if the child can not obtain the consent of his/her legal guardian, the company can refuse the child's application for his/her membership.

    2. The company may request minimum amount of information of the legal guardian, including the name of the legal representative to obtain the consent of the legal representative, for the child applying for his/her membership.

    3. The legal guardian of the child may request for the reading, correction, or renewal of the child's personal information, or withdraw his / her consent to the membership. If the legal representative withdraws his / her consent, the company shall take necessary measures such as destruction of personal information of the child and the legal representative.

     

    Article 10 (Changing Member’s information)

    1. Member can view and modify his/her personal information on the personal information management screen anytime.

    2. If a member changes any of the items listed at the time of application, he/she shall notify the company by e-mail, text message, or other methods about the changes.

    3. The company is not liable for any disadvantage caused by the failure of the member to modify in accordance with paragraph 2, or not notifying the company of the changes.

     

    Article 11 (Obligations for Member’s Account Information and Password)

    1. Member is responsible for his/her own password and account information

    2. Member must not provide his/her account information and password to a third party

    3. In case of recognition of the theft of his/her account information and password or a third party user of the account, the member must notify the company and follow the company’s instructions.

    4. The company is not liable for any disadvantages caused by not notifying the company or failure follow the company's instructions after notifying the company.

     

    Article 12 (Notification to Members)

    1. The company notifies a member by email, phone number, and etc. set by the member

    2. In case of the company notifying every member, the company may post it on the front screen of the website or a pop-up screen for more than 7 days to substitute the notice in paragraph 1. However, the company must make notice set by paragraph 1 for important matters regarding the members or amendments of the Terms of Service in accordance with Article 3.

     

    Article 13 (Membership withdrawal and disqualification)

    1. Member can always request to withdraw his/her membership. The company shall process the withdrawal request quickly if the member requests to withdraw.

    2. The company may limit and suspend membership if the member falls under any of the following grounds:

    1) If the member inputs false information when he/she registers, or applies/ change contents usage

    2) If the member does not pay the debt due by the member’s purchase on services of the company before the deadline

    3) If the member uses other user’s information to disrupt the system

    4) Changing the information posted by the company or third party

    5) Using, sending, or posting information (computer programs and such) prohibited by the company

    6) Violation of intellectual right or copyright of the company or third party

    7) Damaging the honor of the company or third party, or disrupting their works

    8) Disclosing or posting on the company's site any information that is contrary to the obscenity or violent words, images, sound, and etc.

    9) Avoiding or neutralizing the company's technical protective measures

    10) If the member violates these Terms of Service, laws, or common goods on the company’s website or app

    3. If a member whose membership has been limited or suspended has repeated the act prohibited by each items of Paragraph 2, or if there’s no correction of behavior within 7 days after a notification, the member may lose his/her membership.

    4. In case of suspending a membership in accordance with Paragraph 3, the company notifies the member of the facts and reasons. However, in case of the member justifying his/her action within 15 days since the notification, the company shall immediately resume the membership if the contents are justified.

     

    Article 14 (Signing of Content Purchase Contract such as Course Ticket)

    1. The content purchase agreement (or the content usage agreement) is concluded by the member applying for content purchase such as course ticket through the website and the app according to the procedure set by the company and paying the corresponding price.  By entering into a content purchase agreement,

    2. the member acquires the right to purchase the applied content. If the applied content is a course content, then the member obtains the right to take courses.

    3. The contents such as tickets are based on the price announced on the company's website and app by the company's designated rate system. However, foreign users may have some differences depending on the exchange rate, and the company can adjust some of the plan without prior notice in order to meet the standard of the rate plan due to a sudden exchange rate change.

    4. 1 time course tickets are classified into 10 min, 15 min, 20 min, 30 min, and 40 min.

    5. If you stop the course, the remaining minutes must be usedbefore 24:00 of the day, or the remaining minutes will be lost

     

    Article 15 (Payment Method)

    1. The course tickets can be purchased in one of the following methods

    1) Bank transfer

    2) Credit card

    3) Cell phone

    4) Paypal

    5) Coupons issued by the company

    6) Other methods set by the company

    2. The coupons issued by the company can be used prior to the expiration date, and they can’t be exchanged to cash.

     

    Article 16 (Refund Policy)

    1. Member who has entered into a content purchase contract with the company may withdraw within the period set in the following subparagraph

    1) 7 days from the date of purchase contract sign

    2) If the issuance of the course ticket is delayed, 7 days from the date of the receipt or issuance

    2. The right to withdraw the subscription under Paragraph 1 can not be exercised, if it falls under any of the following subparagraph: However, the company shall notify the fact that a member can not withdraw the subscription in order to exclude the right to withdraw the subscription from subparagraph 2 to subparagraph 4 on the contents or anywhere that members or users can see easily. Or, the company shall make the limited or temporary use of the contents possible, so cancellation doesn’t get disturbed.

    1) If the content is damaged or lost due to the member’s responsible cause 

    2) If the content’s value has decreased significantly due to the member’s usage or partial usage

      3) If the content’s value has decreased significantly over-time, so the reselling is difficult

      4) If the packaging of the copyable content is damaged

      5) In case of the approval of the cancellation can cause significant damage to the company that it may not recover from (such as contents being individually produced by a member’s order), if the company notified the facts about the transaction in advance and gained an agreement from the member through a document (including e-document)

    3. Despite Paragraph 1 and 2, if there is any reason falling under any of the following subparagraph, the member shall cancel the subscription within 3 months from the date that the member was able to use the content, or 30 days from the date that the member was able to know the fact.

      1) When the content is provided differently from the display or advertisement

      2) If the content is implemented differently from the contract

    4. Member may withdraw the subscription under the provisions of Paragraph 1 or 3 by telephone, text message, e-mail, fax, and etc.

    5. If a member exercises the right of withdrawal in document (including electronic documents) under Paragraph 1 or Paragraph 3, it shall take effect on the date of dispatching the written statement of the intention.

    6. The company shall reply to the member upon receipt of the notice of cancellation of the subscription without delay.

     

    Article 17 (Member’s Contract Release/Termination)

    1. Member may release or terminate a Content Purchase Agreement if there is one of the following reasons:

      1) If the content is not provided until the date of delivery

      2) If the member can’t achieve his/her usage purpose due to the delivery of defected content

      3) If the cumulative time of failure of the content through out 1 month is over 72 hours

      4) If the member agrees or declines the terms of change

      5) If the company does not post the reason for change such as the content usage conditions, or the member declines changes on the usage conditions

    2. For a member to release or terminate the content purchase agreement under subparagraph 1 or 2 of Paragraph 1, the member shall establish a considerable period of time and request the company to make the usage of the content possible or to deliver the content without any defect. However, this is not the case if the member can not achieve the purpose of the contract without the content being delivered at that time, or if the company specifies that the content will not be delivered in advance.

     

    Article 18 (The Company’s Contract Release. Termination or Usage Restriction)

    1.  The company may release or terminate the content purchase agreement if the misbehavior of a member who violated these Terms of Service is not corrected within 30 days, even though the company has requested the member to correct the misbehavior.

    2. The termination/release of this Article shall take effect when the notice of intention is received by the member in accordance with the notification method set in these Terms of Service.

    3. Member may appeal the termination/release and an usuage restriction. If the company's appeal is legitimate, the company immediately takes the necessary measures to ensure that the member has access to the content.

     

    Article 19 (Suspension and Hold of Service, Cancellation of Course Ticket Registration, and etc.)

    1. Member loses his/her course rights to the service upon successful cancellation of the course ticket.

    2. If a member damages the company or a third party including a tutor while the course is being held, the member is not exempted from liability even if the ticket is canceled.

    3. The company may suspend, hold, terminate, and cancel the courses for the member without prior notice in accordance with the following:

     1) In case of violation of the provisions stated in these Terms of Service

     2) In case of not following the service guideline of the company or the tutor.

    4. If the company suspends or cancels the user's class due to the reasons stated in Paragraph 3, the company does not refund the course ticket that is already used.

     

    Article 20 (General Principle on Refund)

    1. The company will process the refund in the way that the member has paid for the ticket. For example, if a member paid with a bank transfer, the member will be refunded through the same bank account. If a member paid with a card, he or she will be refunded through the same card partially or wholesomely.   Same applies for Paypal.   However, if the company can not refund the money in the same way as the payment, it will notify the member in advance, so the member can be refunded in a different way.

    2. In case of a refund due to withdrawal, cancellation, and termination, the company will complete the refund within 3 business days from later of the date of the notice or the date on which the content is returned If a refund is made through the payment agency, the refund date may be delayed because of circumstances of the payment company. The company will not be liable for the delay of the refund due to the payment company, and will process it according to the terms of the payment company agreed by the member.

    3. Member is obliged to return all contents that can be returned in the case of withdrawal, cancellation, and termination of the purchase contract, and if the contents are not returned, only the amount of the contents that are returned will be refunded.

    4. In case of contents refunds, fees for payment methods such as bank, card company, and Paypal may be excluded.

    5. The company can reject refunds in following situations.

    1) If the member was not able to use the service before the date of expiration due to his/her negligence

    2) If the exempt cost related to the refund exceeds the amount of the remaining usage fee

    3) If the member requests for a refund after withdrawing from the service

    4) If the member requests for a refund of temporary or one-time use contents

    5) Other non-justified reasons

     

    Article 21 (Refund for 1 month Subscription)

    1. Member has the right to use the ticket to take a tutor's course for the period (1 month) previously announced by the company when purchasing the ticket, and can not request a refund if the ticket expires

    2.. In the event that a member voluntarily terminates the usage contract or if the company terminates the ticket usage contract due to the user's liability, the refund will be processed according to the following provisions. 

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket) - Fee (10% of the payment amount).

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    3. In case of the member has to terminate the ticket usage contract due to the liability of the company in accordance with Article 17, the company shall refund the following amount based on the time when the reason occurred.

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket)

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    4. If a member does not indicate his / her intention to return the tuition and doesn’t participate the course without a good reason, the period of absence is counted as the teaching time, and the refund will be based on the time of the refund request.

     

    Article 22 (Refund of Periodic Payment Products)

    1. In case of periodic payment products that are regularly paid every month, if the member is terminated, the automatic payment will not be made anymore on the upcoming payment date.

    2. If a member applies for termination of automatic payment according to Paragraph 1, a ticket that has already expired can not be refunded. For a member who wishes to refund the remaining ticket which the automatic payment was last made, the refund for the last periodic payment will be processed in accordance with the previous Article’s refund policy.

     

    Article 23 (Refund for Package Products)

    1. If a member wants to cancel the purchase and didn’t open the device, the refund can be approved within a week after the purchase  If the member unpacked the device, the device can not be refunded. Only the remaining tickets will be refunded.

    2. If there is a problem with the device of the package product, it follows the policies of the companies that produced each device.

     

    Article 24 (Changing Course Tickets)

    1. The course ticket can be changed within the same language only.

    2. The rate of change that is applied in the event of change is determined by the rate at which the member has paid the ticket.

     

    Article 25 (Free Courses)

    1. User and member can participate in free trial classes through separate regulations such as coupons and events set by the company.

    2. User and member must follow the Terms of Service during the free trial classes

    3. The company may restrict participation of a user, if the user decides to create multiple accounts or inappropriate accounts to participate in free classes.

     

    Article 26 (Free Points)

    1. Member can obtain a certain amount of free points through marketing by conducted by the company, purchasing tickets, and etc. 

    2. The free points are distributed after completion of certain acts like purchasing certain amount of products, taking a survey, and etc.

    3. Member can use the free points they receive when purchasing a course from the website or app, and the company may announce the rate of free point usage compared to cash usage on the home page.

    4. There is a validity period for the free points, which will be notified to the user in advance. The free points disappear after the expiration date.

    5. The free points can’t be exchanged to cash

    6. For foreign users, 1000 points are like 1 USD, but the company may change the ratio in case of valid reasons such as a sudden exchange rate change.

    7. Members can use free points when purchasing tickets and items offered by the company, but in case of refund, the company will only process the paid portion of the refund.

     

    Article 27 (Courses and Reservation)

    1. Members can choose a tutor that is available in real-time at any time, or can reserve a tutor.

    2. If a member wants to take a class by making a reservation, he or she can schedule the class by deducting the amount from his/her subscription. At this time, if the lesson does not occur due to the absence of the member, the company will not refund or reimburse the student for pre-deducted amount.

    3. After a member reserves a class, the member can cancel the class reservation only for the time specified by the company separately.

    4. If the lesson does not occur due to the absence of the tutor, the course ticket is reimbursed before 24:00of the same date.

    5. Registration methods of courses and reservations that are not listed above follow a separate page announce by the company. If there is any conflict with these terms on the separate page, the contents of this page take precedence.

     

    Article 28 (Obligations of the Company)

    1. The company shall not engage in conduct that is prohibited by laws, regulations, or the rules of the public order and morals. The company shall endeavor to provide consistent and reliable contents, including classes, as provided in these Terms of Service.

    2. The company must have a security system to protect the users' personal information so that the users can use the service safely.

    3. The company does not send out commercial e-mails for profits that users do not want, unless the user agrees to receive commercial e-mails.

     

    Article 29 (Obligations of the Users)

    1. User must not do following activities.

    1) Inputing false information during membership registration or changing personal information

    2) Providing or renting the account information or password to a 3rd party

    3) Using someone else’s information

    4) Violating intellectual properties like copyrights of the company

    5) Dishonoring the company or a third party, or disrupting their works

    6) Other illegal activities violating related laws or these Terms of Service

    2. Member may not take any action described below when using the service during class or through the chat window within the app.

      1) Disrupting class operations

    2) Misleading the tutor to do illegal activities

    3) Sending sexually harassing texts, words, or images to the tutor

    4) Asking the tutor’s personal information, or personal e-mail, SMS to privately contact the tutor

    5) Forcing certain religions or political stance to the tutor

    6) Asking the tutor for information or encouraging to move to a competitor

    7) Asking about the company’s terms of employment and in-house system

    8) Participating in the class under influence

    9) Cursing the tutor or asking for his/her personal information

    10) Using inappropriate words or sexual gestures to the tutor

    11) Other violations of laws and these Terms of Service, or public morals

    3. The Company may determine whether a member has engaged in any of the prohibited acts specified in the preceding paragraphs, and decide to whether suspend or terminate the member.

     

    Article 30 (Ownership of Copyright and Usage Restriction)

    1. The company owns copyrights and other intellectual property rights for the work created by the company such as contents posted on the app or website.

    2. User may not use the information about the company's intellectual property right attained by using the company's app or website for commercial purposes by copying, transmitting, publishing, distributing, broadcasting or other methods without prior consent of the company, or make third parties use the information

    3. All copyrights and ownership of images, photographs, voice recordings, trademarks, logos, texts, and services all belong to the company. User can not violate the copyrights of the company and can not upload to print, magazine, or website. Users can not distribute these to third parties.

     

    Article 31 (Reasons for Waiver)

    1. The company shall not be liable for any damages incurred by the user in case of failure to provide the service due to unavoidable circumstances like natural disasters, unless there are intentional and grave errors. 

    3. The company shall be exempted from liability if the telecommunications carrier ceases to provide telecommunication services or fails to provide regular services.

    4. The company shall be exempted from liability for damages caused by unavoidable reasons such as maintenance, replacement, periodic inspection, and construction of service facilities, unless there is an intention or negligence of the company.

    5. The company shall not be liable for the accuracy and trustworthiness of contents of information, data, and facts posted by users, tutors, third parties on the board. 

    6. The company shall not be liable for any disputes between users, between users and tutors, or between users and third parties.

    7. The company shall not be liable for any damages caused by expecting profit or loss, or data while using the service

     

    Article 32 (Settlement of Dispute)

    1. The company shall establish and operate the damage compensation mechanism in accordance with the relevant laws, regulations, and the internal policies of the company to reflect the legitimate opinions and complaints posed by the users and to compensate the damage.

    2. The company takes precedence over complaints and comments submitted by users. However, if it is difficult to process promptly, the user will be notified immediately of the reason and the processing schedule.

    3. If there is an application for remedy of an user regarding the dispute between the company and the user, the company may follow a dispute resolution body.

     

    Article 33 (Jurisdiction and Governing Law)

    1. The lawsuits related to disputes between the company and the users shall be filed by the court of competent jurisdiction of the Civil Procedure Act of the Republic of Korea.

    2. The laws of the Republic of Korea apply to any dispute arising between the company and the users.

     

    These Terms of Service will be effective from the date of   .   .2018

     

  • #Policy TUTORING教师使用条款

    TUTORING教师使用条款

     

    第一条(目的)

    本条款是株式会社TUTORING以下简称公司“TUTORING”通过运营的网站tutoring.kr以下简称网站以及应用程序以下简称APP为教师提供教育服务时提供条件及程序以规定公司和教师的权利和义务以及责任事项等为目的

     

    第二条(定义)

    1.本条款中使用的用语定义如下;

    1. 用户 :用户是指连接公司提供的网站或APP使用服务的会员及非会员。
    2. 会员 :会员是指将个人信息递交给公司加入会员,可以持续使用公司提供的信息及服务的用户。
    3. 非会员 :非会员是指不加入会员使用公司提供的内容及服务的用户。
    4. 教师 :教师是指通过公司的网站或APP,利用公司提供的内容及服务给会员提供语言教育服务的人。
    5. 授课:授课是教师通过网站或APP给用户提供的教育服务。
    6. 授课权 :授课权是会员为了能够获取教师的授课服务而购买的使用权。

    2.本条款中使用的用语定义,除本条第1项规定的以外,依照相关法令及各类服务政策的规定,其余没有规定的依照一般商务惯例。

     

    第三条(条款的明示和修订)

    1. 公司将本条款的内容和商标及负责人姓名、公司地址(包含处理客户投诉的场所地址)、电话号码、邮箱地址、营业许可证编号、通信经销业投诉电话、个人信息管理负责人等 信息公布在网站或APP服务首页,以便教师能够容易确认。但是,条款中的内容教师需要通过链接画面才能查看。
    2. 公司在条款的规定相关法律等相关法令及交易惯例的范围内,可以修改本条款。
    3. 公司在修订本条款的时候需要明示适用日期及修订原因,与现行条款一起在适用日7天前开始通过网站或APP内的服务画面或链接画面公布,并通知教师。但是,修改的内容对教师不利或变更了重大事项的时候,需在适用日30天前如本文中的方法公布,并通过邮箱或短信发送的方法通知教师。
    4. 教师在条款变更公布后7天(变更的内容对教师不利或重大事项变更的时候其适用日是30以内没有表示拒绝声明的时候可看做为同意变更的条款
    5. 如果教师没有同意修订条款,公司或教师可以申请活动终止。

     

    第四条(条款的解释)

    1. 除本条款以外,公司运营的网站或APP存在个别条款政策规则等(以下简称个别条款等)的时候相应个别条款等优先于本条款。
    2. 关于本条款中未规定的事项和本条款的解释依照个别条款等相关法令或商务惯例。

     

    第五条(服务提供及变更)

    1. 公司执行以下业务;

    1) 公司给教师和会员通过公司的网站或APP中介授课。

    2) 公司提供相关中介服务,以便教师和会员能够顺利进行授课。

    3) 公司提供如上述相关的附带业务。

    2.公司在必要时可以把服务的一部分委托给公司签约的合作公司等第三方。

    3.1项的服务提供是年中无休、124小时为原则。但是由于公司业务上或技术上的原因,服务可能会暂时停止。这种情况公司会事先或事后进行通知。

    4.公司对部分服务只会特定的教师提供,服务可以分成一定范围后每个范围可以单独安排使用时间。这时需要事先公开相关内容。
     

    第六条(服务中断)
    1.公司在自然灾害、国家紧急状态等无法正常提供服务的时候可以暂时限制、停止服务,事前或事后给教师通知停止的原因和时间。

    2.公司在进行电算装备设施维修、交换以及发生通信问题的时候,服务停止1周前通知该事项后才能停止服务,这期间如果教师未认知通知内容时公司不承担责任。如果有相应理由的时候上述提前通知时间会缩减或省略。但公司有无法事前通知的不得已的原因的时候可以事后通知。

    3.公司拥有关于服务内容的决定、变更、维持、中断的整体权限。公司对取消业务、合并、分割、服务的收益恶化、维持服务等有相应理由的时候可以对提供的全部或一部分服务进行变更或中断。

    4.公司在服务所需的时候可以进行定期检修,定期检修时间为服务提供画面上公告的时间。
     

    教师 申请及活动批准
    1.希望教师活动的人(以下简称教师申请者)通过公司给会员提供的网站或APP为会员提供教育服务时,需要根据公司规定的简化程序申请教师审批获取公司的批准。

    1. 教师申请者在网站或APP的教师申请页面根据样式输入自己的姓名、性别、电子邮箱、地址、密码、居住国家、SKYPE IDpaypal 等授课费汇款信息以及其他公司另行制定的信息,把信息发送给公司的方法以及其他公司另行制定的方法申请注册教师。
    2. 公司对教师申请者审核是否满足本条款和相关个别条款等规定的公司规定的资格标准后,通过教师申请者的邮箱等通知批准与否。从收到该通知后开始教师申请者将会获得教师的地位。
    3. 本条款中规定的资格标准如下:

    1) 根据出身国家和居住国家及韩国法令拥有法律责任能力;
    2) 在出身国家和居住国家及韩国法令上处于能够合法执行教师职务的地位;

    3) 其他教师在提供教育服务的时候不能存在非法的要素;

    4) 遵守公司规定的所有教师申请规则和程序;

    5) 填写公司要求的所有教师申请项目;

    5.当符合以下各项的时候公司可以对教师申请者的教师活动申请不给予批准:
    1) 教师注册申请被查明是由第三者
    进行 的时候;
    2) 教师注册申请时输入的内容被判断为存在伪造、虚伪事实、笔误的时候;
    3) 查明教师在过去因违反公司规章等被拒绝过教师注册的时候;
    4) 除此之外,公司判断为不符合教师批准的时候;

    6.师在公司必要的候要求料的时候资料符合或伪编造  明的候公司对给予承认

     

    第八条(撤销教师批准及剥夺教师地位)

    1.公司判断教师符合以下项目的其中一项,无须事前通知对该教师停止使用服务,撤销教师批准:
    1) 传送、散布或在授课中传送含色情内容的言行、行为、图片、文件等行为;
    2) 以物品销售等提供授课以外的目的利用公司服务的行为;
    3) 侵害或损害其他教师、用户、公司及公司员工的财产、隐私、肖像权或版权和其他法律权利的行为;
    4) 传送或在互联网上发表或散布虚伪不实的信息的行为;
    5) 劝诱用户宗教或政治倾向的行为;
    6) 因受理了用户的不满及受害事实,公司拒绝批准认为很妥当的情况;

    7) 散播计算机病毒、植入恶意软件等行为;
    8) 试图非法连接公司服务器上的其他系统或网络的行为;
    9) 向本服务的竞争对手或运营类似服务的负责人提供在本服务中以教师活动的时候获知的关于公司信息的行为;
    10) 将账户和密码转让给他人的行为;

    11) 介绍包含教师个人的电子邮件、SNS账户的个人信息,诱导单独授课的行为;
    12) 日后发现符合第七条第5项各号项等不允许进行教师活动的情况;

    13) 除此之外公司判断存在不符合行为的情况;

    2.教师因上述行为对公司或对用户以及第三者造成损失的时候由教师承担赔偿责任。

    3.公司撤销教师资格的时候需通知该教师,在教师失去资格之前给予辩解的机会。
     

    第九条(教师的义务)

    1.教师是根据公司提供的指南全心全意为用户提供授课服务。

    2.教师要遵守本条款的规定、相关法令、运营原则及公司告知的事项,不以任何方式干扰公司的其他业务。

    3.未经公司或用户的允许,教师不能擅自变更关于授课的条件等,有义务履行所有协议事项。

    4.教师不能将通过授课时获取的用户个人信息或授课费、授课方式等信息提供给公司的竞争对手,也不能与其他教师共享。

     

    第十条(关于教师账户信息及密码的义务)
    1.关于教师的账户信息及密码的管理责任在于教师自己,因疏忽而发生的所有法律责任由教师负责。

    2.教师不能将自己的账户信息及密码让第三方使用。

    3.教师认知自己的账户信息和密码被盗或被第方使用的时候需及时通知公司,按照公司的指示处置。如没有及时通知公司或不响应公司的处置而发生的所有损失由教师承担责任。

    4.教师注册时输入的姓名、电子邮箱地址、Paypal等结算信息等注册信息有变更的时候教师需及时联系公司的负责人,因不遵守而发生的法律问题由教师自己承担责任。

     

    十一条(公司的义务) 

    1.公司禁止违反法令和本条款的行为和违反公共秩序和美凤良俗的行为,根据本条款的规定会尽最大的努力提供最稳定的服务。

    2.公司为了提供稳定的服务,当设备出现障碍或受损的时候除非有不得已的原因之外需要立即修理或恢复。

    3.公司为了确保教师能够安全的使用服务,需要具备保护用户个人信息的安全系统。

    3.公司不发送妨碍教师的具有盈利目的的广告邮件。但是,得到教师的允许后可以发送。 


    第十二条(授课费核定) 

    1.公司有义务公开核定授课费基础的每小时的授课费,每小时的授课费按1秒为单位公开,以此为基础核定最终的授课费。

    2.每小时课费2018130为准Global教师是3.0USD/h Native教师是10USD/h中文教师是9USD/h,是以秒为单位进行核算 

    3.公司以1秒为单位记录授课内容,根据预约授课、公司指定的高峰时间、其他很多促销活动为基础,公司会追加授课费支付给教师。

    4.公司会在单独的教师个别条款等或在公司的网站以及应用程序中说明关于本条的详细事项。

     

    十三(授课费支付时间)

    1.授课费是在每个月规定的支付程序开始的时候授课费累计金额达到一定金额(以下简称支付基准金额)以上的时候支付为原则。

    2.1项规定的支付程序开始时间是以韩国标准时间为基准每个月的10日、20日、30日的0000

    3.1项规定的支付基准金额如下:

    (1) Global教师余额40USD以上

    (2) Native 教师余额100USD以上

    (3) 中文教师余额1韩币以上 

    4.公司在规定的支付程序开始时间正常开始支付了授课费,但是因为提供支付及结算手段的公司原因延迟支付等不是公司的承担责任原因的时候公司不承担责任。

     

    14条(手续费支付手段)

    1.支付手段以Paypal为原则,公司日后可根据公司内部政策的变更可以增加支付方式。

    2.因教师的过失无法用Paypal支付授课费的时候,教师可以申请其他的汇款方法,这时公司可以向教师追加要求金融信息。因此发生的额外费用由教师承担为原则,此费用公司可以在应付的授课费中扣除。

     

    第十五条(手续费及税金等处理)

    1.我司规定,课时费USD支付。但是因为老师把课时费换成所在国家的货币时所产生的手续费,我司不承担

    2.因教师的承担责任原因对用户或对公司造成损失的时候,公司把相当于损失金额的部分扣除后支付授课费。

    3.公司给教师汇授课费时,可去除手续费和附加税金后汇款。

    4.教师本人在韩国境内居住、使用在韩国开户的存折账号领取授课费时,对持有韩国居民登陆证或F签证的人根据韩国境内收税原则需去除一部分税金后支付,此内容将会通报给国税厅。

    5.如果教师不符合上述第4项的时候对于教师从公司领取的授课费教师需直接按照出身国家及居住国家的法令处理税金或交税程序等,公司对此不负责任。

     

    第十六条(授课规约)

    1.教师通过公司提供的特定url,当用户申请授课时受理该申请后进行授课。

    2.教师通过公司提供的预约系统接受用户提前预约的课程进行授课。

    3.教师应该遵守学生预约课的时间。如教师在学生预约时间内未上课或未在线,我司会有扣积分的惩罚。

    扣积分的金额是:Global200积分, Native500积分,中文教师500积分。

     

    4.教师必须优化授课环境,隔离周围的噪音、具备适当的电脑环境及耳麦等设备能够顺利的进行授课,如因疏忽而导致用户损失负有责任。

    5.教师因其他承担责任原因不能正常授课对用户及公司、第三者造成损失的时候教师为此负有责任。

     

    第十七条(教师活动的终止申请) 

    1.教师随时要求公司终止教师活动,公司收到教师的终止活动申请时可先确认是否是教师本人。

    2.但是,当教师符合以下原因的时候公司先不处理教师活动终止申请,可采取暂停活动,维持地位等措施。

    1.) 用户申请的预约授课没有进行,取消预约用户不同意的情况;

    2.)关于教师活动正在进行纠纷的情况;

    3.) 其他教师应承担的义务没有履行的情况;

    3.公司批准教师活动的终止申请的话,公司可根据相关法令和个人信息处理方针可拥有一定的信息。另外,教师的帖子为了会员和用户有可能不被删除。

    4.根据本条内容教师活动终止的时候公司将以终止日为基准计算授课费支付给教师。

     

    第十八条(教师的个人信息) 

    1.教师在申请时向公司提供的信息中教师的照片、国籍、居住国家、经历事项、教育等信息用于向学生宣传教师为目的公开在公司的APP或网站上。

    2.教师的照片、国籍、居住国家、经历事项、教育、采访等信息科用于公司召集用户的营销和广告中。

    3.公司拒绝了教师申请的批准的时候,根据相关法令允许的期限内保存教师申请者的信息。

     

    第十九条(版权归属及使用限制)
    1.公司APP或网站上的内容等公司创作的著作的版权及其他知识产权均属公司所有。

    2.教师利用公司的APP或网站时获取的信息中关于公司所有的知识产权相关信息未经公司允许不得复制、传送、出版、发行、通过广播等其他方法利用在盈利目的上或第三者利用。

    3.图片、图形、录音、商标、标志、文字和服务相关的所有媒体的版权和所有权均归属于公司。教师不得违反公司的版权,不得擅自印刷、更新、杂志或网站更新,不能给第三者发放。

     

    第二十条(免责说明)

    1.因自然灾害或相应的不可抗力原因无法提供服务时,对教师的损失如果没有故意及重大过失的情况下公司不承担责任。 

    2.因教师的原因导致服务使用障碍的时候公司不承担责任。 

    3.因电信运营商停止提供电信服务或没有正常提供而发生损失时公司不承担责任。

    4.因服务所需进行设备的保修、更换、定期检修、施工等不得已的原因造成的损失,如公司没有故意或过失,公司则不承担责任。

    5.公司对用户或教师、第三者在公告栏发布的信息、资料、事实的可信度、准确性等内容不承担责任。 

    6.教师之间或用户和教师以及教师和第三者之间的服务属于媒介,发生的争议公司将不承担责任。

    7.因教师违反了本条款的规定造成公司损失的时候违反条款的用户则负责承担全部损失赔偿,公司不承担任何责任。

     

    第二十一条(争议解决)

    1.公司为了反映教师提出的正当的意见和不满以及处理损失赔偿,根据相关法令和公司内部政策,设立及运营损失赔偿处理机构。

    2.公司要优先处理教师提出的不满事项及意见相关的事项。但是,无法迅速处理的时候需要立即通知教师其原因和处理日程。

     

    第二十二条(审判权及准据法)

    1. 公司和教师之间发生的争议相关的诉讼由韩国民事诉讼发上管辖的法院提起。
    2. 公司和教师之间的法律问题依据韩国法律。

     

    本条款自201841日起生效