FAQ How to use

• #How to use I'm a newcomer but I haven't received the 'trial lesson coupon'.

  The 'trial lesson coupon' is issued only once to each mobile device and each registered account.

  Please check if you have already registered with the same mobile device before.

  However, if it's your first registration with the mobile device and haven't received the coupon, please contact our customer services.

   

• #How to use [What Is Lesson Recording File?]

  [What is lesson recording file?]

  Lesson recording files are provided for students' revision after the lessons.

  You are able to listen to the recording when the lesson is finished. However, it may take some time for the file to be uploaded and it may not be available immediately after the lesson.

  Please kindly wait for the uploading process to be completed in a few minutes. You will be able to access to the file when the uploading process is completed.

  In addition, the recording function is currently under a beta service and we are consistently improving the system.

  Error of recording files may happen because of various factors. Your understanding is greatly appreciated.

  [Note : Recording files cannot be downloaded]

  The recording file includes various information including the contents of the lesson, tutor’s teaching method, etc. Download of the recording file is not available as it involves the copyright of Tutoring’s content, also the protection of both tutors and students’ privacy.

• #How to use [Information On Recording File Archive Period]

  [Information on recording file archive period]

  The recording files of lessons are stored in the server and gets archived after one year.

  As these files cannot be restored once it is over the storage period, please review the lesson recording within a year.

  In order to protect the privacy of both tutors and students, all the recordings files are not saved in another external storage.

• #How to use Can I have more than 1 lesson in a day?

  Yes! You may have as many as lessons as you want per day.

  In addition, if the tutor has no reservation classes afterwards, the conducted class can be extended 3 minutes before the end of class. You can click the 'extend class' button on the upper middle part of the screen.

  However, if the tutor has requested for 'call back', class cannot be extended.

  (Call back from tutor only occurs when the class has suddenly disconnected due to network issues.)

• #How to use How do I use the 'appointment' booking?

  Please follow the steps below:

  1. Select tutor type: Global or Native.

  2. Choose the tutor you would like to make reservation.

  3. Select your available time on the list and make reservation. (If you would like to make reservation but the timeslot is blocked, please check availability by sending message to the tutor.)

  *A ticket will be deducted when the appointment is made, so please be aware the day and time you reserved.
  *Ticket will not be restored if students do not show up at the reserved lesson / 10 mins after the reserved time.
  *Ticket will be restored to your account in an hour if tutors do not show up at the reserved lesson.
  *Reserved lessons cannot be cancelled within 6 hours before the starting time of lessons.
  *Reserved lessons can be made with 20 mins' ticket only.

• #How to use I would like to extend the lesson time.

  Both 10-minute and 20-minute lesson tickets can be used for the extension of lessons.

  If you would like to extend your class, please press the 'extend class' button which pops up 3 minutes before the end of class.

  However, if the tutor has requested for 'call back', class cannot be extended.

  (Call back from tutor only occurs when the class has suddenly disconnected due to network issues.)

• #How to use The tutor didn't complete the feedback after class.

  If you have not received any feedback within 3 hours after class, please contact our customer services.

  We will get in touch with the tutor and check our system as soon as possible.

• #How to use My tutor isn't online on the appointment time.

  We are sorry for the inconvenience casued.

  The ticket for reserved lesson will be restored to your account at midnight (KST).

  Also, if the tutor doens't show up for more than 3 times, that specific tutor won't be able to open appointment slots for 2 weeks.

  We appologize once again for the unpleasant experience you encountered.

• #How to use How much of data does this application require?

  Normally, it takes about 3 MB per minute when using this application therefore, using WiFi is highly recommended.

  *Please make sure your WiFi signal is strong and stable.

• #How to use I want to change my subscription card information.

  You can change the credit card in the app, [My Tutoring > App Settings_Settings > Subscription Management_Manage Credit Card Payment Method].

  It is possible to register all Korean domestic check/credit/corporate cards.
  The existing card information will be deleted after the new card is registered.
  Please noted that the new card information will be applied from the next month's payment.

  * Only available for Korean Won transaction.

• #How to use Can I use the 10/20 minutes tickets alternately?

  If you have both 10 and 20 minutes tickets, you can decide the length of the class.

  *First of all, let's try to use the class extension function!

  -If the class is extended with a 10-minute ticket, the class can be extended to 30 minutes (2 additional tickets are used)
  -If the class is extended with a 20-minute ticket, the class can be extended to 60 minutes (2 additional tickets are used)

• #How to use How can I use my coupon code?

  You can use your coupon code by the following procedure.

  My Tutoring > Benefits & info_My coupon > Register Code

  *Only available for Korean Won transaction. (We are currently discussing implementation of coupon code for overseas users. We will notify you once the function is added.)

• #How to use I forgot my account details

  1. Lost of account

  We are able to look it up by using your payment information.

  Please send the following details to global@tutoring.co.kr

  - Phone : Date of purchase / phone number
  - Credit card : Date of purchase / card company / autorization number
  - Account transfer : Date of purchase / account holder / purchase amount

   

  2. Forget password

  Please send us the email address you registered in Tutoring app or your Tutoring ID to global@tutoring.co.kr

• #How to use I want to change my account password.

  You can change your password by the following procedure.

  My Tutoring > Select profile image > Change password

• #How to use I want to delete my account

  You can delete your account by the following procedure.

  My Tutoring > App Settings_Settings > Leave

  *Please be aware that previous account details CANNOT be restored after deleting the account.

• #How to use What is Point?

  Points can be used as cash when lesson plans are purchased.

  Points usually are only given for the puchase of study plans but sometimes it is given out in special events.

  *Only available in South Korea.