FAQ Buy&Refund

• #Buy&Refund To refund your purchase

  Please fill out the refund form below.

  * If the transaction was paid in Korean won, please switch your phone language to Korean first, and process it.

   

   

  Please refer to Article 16 of [Terms of use 3.0 (new)] for our refund policy. : http://tutoringgo.com/home/help/

  *The refund process may take up to 14 business days.

• #Buy&Refund My payment isn't going through!

  Please contact our customer services for further assistance.

  global@tutoring.co.kr

• #Buy&Refund Do I have to use credit card only?

  You can use Paypal and credit card.

  The automatic monthly purchase can be done by both credit card and debit card.

  (Monthly purchase is only available for Korean Won transaction.)

• #Buy&Refund Can I use a foreign card?

  Yes, Visa, Master and JCB are able to settle the payment but only available for Tutoring global users.

  (Tutoring global users refer to users living abroad and set their phone default language in English.)

• #Buy&Refund Can we use points without limits?

  Our point usage policy is as follows:

  1. For first-time purchase: 10% of the purchase amount, maximum 15,000 points can be used.

  2. For re-purchase: 15% of the purchase amount, maximum 100,000 points can be used.

  (Only available for Korean Won transaction.)

• #Buy&Refund I didn't know the recurring payment was not processed. How can I pay again?

  If the payment is not made on the due date, additional payment will automatically be attempted up to 3 times.

  Furthermore, recurring payment will automatically be terminated if payment is not made on the last additional payment attempt.

  Payment failure may happen due to various reasons.

  If you receive a message related to the payment, please make sure to check the card information again. (It may be caused by the expiration date of the card has expired or the limit has been exceeded.)

  If you need to change your payment card, you can go to [My Tutoring > App Settings_Settings > Subscription Management_Manage Credit Card Payment Method] in the app.

  (Only available for Korean Won transaction.)

• #Buy&Refund I want to cancel my subscription.

  1. Cancellation for this month
  - You can apply for a full refund within 7 days after the payment if the tickets are not yet used.
  - If you would like to apply for a refund, please go to [My Tutoring > Guide_CS Center > 1:1 chat] in the app.

  2. Cancellation for next month
  - If you would like to cancel the subscription, please kindly apply it through [My Tutoring > App Settings_Settings > Subscription Management_Subscription History] in the app.

  (Only available for Korean Won transaction.)

• #Buy&Refund What is the refund process?

  About the Refund Process

  (1) Request for refund -> (2) Check refund amount -> (3) Refund complete

  When refund is requested on 1:1 customer services, the refund amount will be informed and the refund process may take 2~3 days in average or up to 7 business days.

  Refund will take place once you agree the refund amount informed and the refund will be sent according to your payment method.

  Refund may not be settled immediately and it may take time becuase of the various payment gateway services.

  - Credit/Debit card: Refund may take up to 3~7 business days after the cancelation of payment. (For overseas card , it may take up to 10 business days.)
  - Virtual account: It may take up to 3 business days after the cancelation of payment.
  - Phone payment: It may take up to 3 business days after the cancelation of payment.
  (However, the payment will be not credited in your phone bill if the payment is canceled in the month of purchase.)

  The refund process is based on Terms of Use and Privacy Policy. Please check Terms of Use 4.4(new) articles 129, 20, 21, 22).

• #Buy&Refund What is the refund policy?

  Refund policy :

  1) Refund will be done by deducting the original price instead of the discounted price. (Native lesson: USD12 / ticket ; Global lessons: USD 6 / ticket)

  2) Minimum lessons per month:

  If the used lesson tickets are less than "minimum lessons per month", "minimum lessons per month" will be deducted instead of the actual lessons taken.

  ie. it is the 3rd month of the plan and only 10 tickets have been used.

  Global / 96 lessons / 12 months (package discounted price: USD432)
  Minimum lessons per month = 96 lessons / 12 months = 8 lessons

  10 tickets used -> less than 8 lessons taken per month

  USD 6 x 3 months x 8 (min. lessons) = USD144
  Refundable amount: USD432 - USD144 = USD288

  3) If you had taken lessons more than the "minimum lessons per month", refund will be done after deducting the lesson tickets used.

  ie. it is the 3rd month of the plan and 30 tickets have been used.

  Global / 96 lessons / 12 months (package discounted price: USD432)

  USD6 x 30 lessons = USD180

  Refundable amount: USD432 - USD168 = USD252

  **Extended tickets are NOT applicable in refund policy and CANNOT be refunded.**
  **All payment is proceeded in USD.**
  **Overseas card may take up to 10 business days for refund.**

  The refund process is based on Terms of Use and Privacy Policy. Please check Terms of Use 4.4(new) articles 129, 20, 21, 22).