TUTORING

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  • #Documents Can I receive a receipt or a proof of attendance?

    You can recieve those documents by contacting our CS team :)

  • #Notice [Notification] Launching a dedicated app for Chinese learning 'Tutoring Jiayou'

    Hello, this is Tutoring Operations Team.
    It is good news for those who love Chinese conversation!
    Tutoring Jiayou, a dedicated app for learning Chinese, is launched.


    [Schedule Notice]
    ■ Date and time of release: June 24, 2020 (Wednesday) 12 p.m.
    ■ Android Play Store: Further information
    ■ Apple App Store: Further information
    *Still in use until launch.Now select and recommend learning courses on the Chinese-only app, learn Chinese language skills through 1:1 conversation classes, unlimited review, and re-listening!


    [FAQ]
    Q. Can't I take Chinese classes on the existing tutoring app?
    - Yes, an app installation pop-up will appear when switching to Chinese in an existing tutoring app.

    Q. I am a user who uses both English and Chinese. What should I do?
    - You can install both the 'Old Tutoring' and the 'Tutoring 쨔요' app and log in to the account you are using.


    We will try to provide better service in the future.
    Tutoring Operations Team.

  • #Notice [Notice] Lesson plan usage regulations update (April 1st, 2019)

    Regulations for lesson plans will change starting April 1st, 2019.

    Please take a close look at the updates!

     

    1) Extention coupon provided for unused tickets
If you were not able to use all your tickets within the plan date,

    you can use your extension coupon to extend your plan date.

    You will able to download your extension coupon 7 days before the last date of your lesson plan.

    (We will send you a message through the app for the download)

    
However, the unused tickets during the extended period(7 days) cannot be refunded.


     

    2) Minimum number of lessons per month
All lesson plans will be given a minimum number of tickets you must use. 

     

    ex)

    6-month 72 lessons plan - minimum 12 lessons amonth


    12-month 240 lessons plan - minimum 20 lessons a month

     

    
Q: What happens if I wasn’t able to reach the minimum number of lessons for the month??


    A: Don’t worry, you will still be able to use the unused tickets during the next plan term. 

    However, the unused tickets cannot be refunded.
You are free to use more than the minimum number of tickets every month!

    Please take your time to read the updated Terms of Use and Privacy Policy.

     - 

     

    Thank you for having lessons with us and we will always strive to offer better services to all our students.

     

    - Tutoring Operations Team

  • #Plans How are the tickets used!

    [ How to Use Lesson Plans]

    1. Tickets Used

    • All lessons are 20 minutes per lesson.

    • If your lesson ends before 20 minutes, you can use the remaining minutes until midnight of the day.

    • For appointment lessons, 1 lesson ticket will be used to book an appointment. If the tutor no-shows for class, it will be restored into your account. However, no-show by students will not be restored.

    2. Remaining Tickets

    • All tickets that were not used or used for booking appointments are the # of remaining tickets.

    • The remaining tickets can be used only within the valid period of lesson plans held. 

    3. Not used   

    • Refers to the lesson tickets that have not completed the minimum number of lessons per month.

    • That not used tickets are available during the whole valid class period.

  • #FAQ [What Is Lesson Recording File?]

    [What Is Lesson Recording File?]

    Lesson recording files are provided for the use of reviewing the lesson.

    When you finish a lesson, you can listen to the recording file. However, it may take some time for the file to be uploaded so the file may not be available immediately after the lesson.

    When the uploading process is completed, you will have the access. Please give a few minutes after the lesson for the uploading process to be completed.

    In addition, the recording function is currently being under a beta service and we are consistently improving the system.

    We would like to ask you for your understanding if the recording file gets omitted which can happen due to many different factors.

     

    [Note That You Cannot Download The Recording File]

    The recording file includes varies information including the contents of the lesson, tutor’s teaching method, and etc. Therefore, downloading the recording file is not available due to Tutoring’s content copyrights and both for Tutors and students’ privacy protection reasons.

  • #FAQ [Information On Recording File Archive Period]

    [Information On Recording File Archive Period]

    Lesson recording files are stored on the server and gets archived after one year.

    Files that have passed the storage period cannot be restored, so please review the lesson within one year.

    Tutoring does not have a separate storage policy that is out of reach of review-related services in order to protect the privacy of both Tutors and students.

  • #Tutor How can I find the tutors who taught me before?

    Please check your tutors who you have classes with at "My Tutor" menu.

    *Please toggle the heart button at the right upper side if you want to unhighlight them.

  • #Tutor Are tutors qualified?

    Tutors in Tutoring are all experienced with years of teaching and education.

    Tutors must go through application and interview process followed by practice lessons. Only 1 out of 10 applicants become a tutor.

  • #Plans How can I change my lesson plan?

    Please contact our CS about the changes :)

  • #Buy&Refund To refund your purchase

    Please fill our the refund form below.

     

     

    Please refer to Article 16 for our refund policy. : http://tutoringgo.com/home/help/

     

    *The refund process may take up to 14 business days.

  • #Buy&Refund Do I have to use credit card only?

    For now, you can use credit card, debit card, and account transfer.

    Also, automatic monthly purchase can be done with both credit card and debit card.

  • #How to use Can I have more than 1 lesson in a day?

    Yes! You can have mutiple lessons in a day :)

     

  • #Buy&Refund What is the refund process?

    About the Refund Process

    (1) Request Refund -> (2) Check refund amount -> (3) Refund Complete

    1. When refund is requested, you are informed the refund amount in order of requesting.
      -Refund process may take average 2~3 days or up to 7 business days.
       
    2. If the refund amount that has been informed to you is correct, the refund will take place.
       
    3. Refund will be based on your payment method. Refund is not completed immediately and may take time due to payment gateway service, phone carrier or card company.
      -Credit/debit card: after cancelation of payment, refund may take up to 3~7 business days
      (Overseas card may take up to 10 business days.)
      -Virtual account: after cancelation of payment, may take up to 3 business days.
      -Phone payment: after cancelation of payment, may take up to 3 business days.
      (However, if the payment is canceled in the month of purchase, the payment is not credited in your phone bill.)

     

    The refund process is based on Terms of Use and Privacy Policy. Please check Terms of Use 4.4(new) articles 129, 20, 21, 22).

  • #How to use I forgot my account details

    1. Lost account

    We can find your account with your payment information.

    Please send us your payment information to contact@tutoring.co.kr

    - Phone : Date of purchase / phone number

    - Credit card : Date of purchase / card company / autorization number

    - Account transfer : Date of purchase / account holder / purchase amount

    2. Lost password

    Please send us your email or Tutoring ID to contact@tutoring.co.kr

  • #How to use I want to delete my account

    Please submit a form below.

    Your personal informations and all data will be deleted.

    The process will take less than 24 hours.

  • #Errors The class suddenly cut-off!

    열심히 수업하시다가도 간혹 수업 중에 끊김 현상이나 음질 저하현상이 생기는 경우를 호소하시는 수강생분들이 계십니다.

     

    * 네트워크 이슈로 3분 미만에서 끊김 시수업회수가 차감되지 않습니다.
    * 수업 중간에 종료 시에도 잔여분이 남아있어, 사용한 회수는 그날 안에만 사용하시면됩니다.

    쾌적한 수업환경 유지를 위해 아래 안내 드립니다.
     

     

    Q. 저는 실내 Wi-fi인데도 끊김이 발생했어요!

    우선 수업 이용에 불편을 드려 죄송합니다. 혹시, 실내 Wifi를 사용 중 이시더라도 공공 무료 Wifi가 자동 연결 해제되는것은 아닐지 확인 부탁드립니다. 자동 연결 해제는 설정 > 해당 Wifi목록을 2초이상 클릭 > 자동으로 다시 연결 해제를 클릭하시면 됩니다. 
    또는 LTE연결이 자동으로 될때에도 끊김이 발생할 수 있으니 주의해주세요.
     

     

     

    Q. 스피커 폰의 소리가 너무 작아요!

    우선 수업에서는 이어폰이나 헤드셋 착용을 권장드립니다.마이크 또는 이어폰 품질 이상일때 수업이 원활히 진행되지 않을 수 있습니다.
    앱 내 품질 및 음질 향상은 튜터링 개발팀이 항상 최우선으로 모니터링하고 개선의 노력을 하고 있습니다. 감사합니다.

  • #Buy&Refund My payment isn't going through!

    Please contact our Customer Service center for further help.

    help@tutoring.co.kr

  • #Policy Receive Marketing Promotions

    Marketing Promo Information

    1. Information Delivery Channels
    E-mail, SMS, Phone, In-App Message

    2. Marketing Promo Details
    Free education consultation, coupons, events, promotion and marketing benefits

  • #Tutor What are the differences between Global and Native tutors?

    Global tutors speak English as good as Native speaker and are educated with at least a bachelor's degree.

    Global tutors tend to teach with a more formal method while Native tutors focus on teaching how to speak English more fluently. Other than that, they are all awesome tutors and can teach English very well.

    You can learn from both tutors by purchasing different plans.

  • #How to use How can I use my coupon code?

    Click the icon with 3 dots, then type in your coupon code.

  • #Buy&Refund Can I use a foreign card?

    Yes, only if they are Visa, Master and JCB.

    But they are only available for the global version of Tutoring (Users living abroad and who have set their default language as English)

    Thank you.

  • #Buy&Refund Is Tutoring really cheaper to use than phone English?

    We offer our service at 50% of normal phone English.

    Please visit here to see the price comparison.

    https://goo/gl/ckfowR

     

  • #Buy&Refund I would like to pay in advance for my plan.

    Please contact our CS. We will be happy to assist you.

  • #Buy&Refund Can we use points without limits?

    Here is our point usage policy:

    1. For first time purchase: 10% of purchase amount, up to 15000 points may be used.

    2. For re-purchase: 15% of purchase amount, up to 100000 points may be used.

  • #Plans A leftover lesson pass disappeared.

    Partially used lesson pass disappear at midnight of the day.

  • #Policy Terms of use 3.0 (new)

    Tutoring Terms of Service

     

    Article 1 (Purpose)

    These Terms of Service apply to the services (hereinafter “services”) including the digital contents (hereinafter “contents”) provided by the website tutoring.kr (hereinafter “website”) and applications (hereinafter “app”) operated by Tutoring Co., Ltd. (hereinafter “company” or “Tutoring”) the rights, duties, and responsibilities of the company and its users.

     

    Article 2 (Definitions)

    1. Terms used in these Terms of Service are defined as follows

    1) User: An user is a member or non-member who uses the service by accessing the website or app provided by the company in accordance with these terms.

    2) Member: A member is a person who has provided personal information to the company to register and is able to continuously use the contents and services provided by the company.

    3) Non-member A non-member is a person who uses the contents and services provided by the company without registering as a member.

    4) Tutor: A tutor is a person who provides language education to members by using the contents and services provided by the company through the company’s website or app.

    5) Topic Card: The Topic Card is a textbook provided through the company’s app

    6) Lesson: A lesson is an educational service provided by a tutor to a user through the company’s website or app.

    7) Course Ticket: A course ticket is a ticket that a member purchases to get a lesson service from a tutor

    8) Package Product: A package product is one of the products that the company provides. It means that a member can purchase the digital device and lesson ticket together.

    9) Points Points are the value that can be earned and used to purchase course tickets or other products through the company website or app.

    2. Definitions of the terms used in these Terms of Service shall be governed by the laws and service-specific policies, except as stipulated in Paragraph 1 of this Article. The terms that aren’t defined in these Terms of Service are interpreted by the general customs

     

    Article 3 (Specification and Amendment of the Terms of Service)

    The company publish the contents of the Terms of Service, names of the representative and the business, the address of the business site (including the address where consumer's complaints can be processed), phone number, e-mail address, business registration number, telecommunication commerce report number, person in charge of personal information, and etc. on the front page of the website or app. However, the contents of the agreement can be made available to the users through the connection screen.

    The company may amend this agreement to the extent that it does not violate the regulations on Consumer Protection in Electronic Commerce, the laws on the regulation of terms of service, the Contents Industry Promotion Act, and other related laws or business practices.

    In case of amendment of the agreement, the company shall notify the members of the date of application and reasons for revision by posting on the website, the service screen, or the connection screen of the website from 7 days prior to the effective date. However, if the revised content is disadvantageous to the members or if the revision is significant, the members will be informed in the same manner as the paragraph until 30 days prior to the application date and notified to the members by e-mail or text message.

    If a member does not show his / her intention to refuse within 7 days after the notification of the changed conditions (within 30 days of the change if the changed contents are disadvantageous to the member or significant), the member consents to the changed conditions.

    If a member disagrees with the revised terms, the company or member may terminate the service contract.

     

    Article 4 (Interpretation of the Terms of Service)

    If there are any notices about the Terms of Service or the usage guide for individual services other than these Terms of Service, that agreement takes precedence over these Terms of Service

    Things and interpretations that are not stated in this agreement follow general practices, or the Contents Industry Promotion Act enacted by the government, the Consumer Protection Acts in electronic commerce, the laws on the regulation of terms of service, and the Contents User Protection Guide and related laws.

     

    Article 5 (Service Delivery and Change)

    The company performs following duties

    1) The company mediates that the tutors teach the members through the company's app or website.

    2) The company provides services to ensure that the lessons between the tutors and the members go smooth.

    3) The company supports incidental duties related to the above.

    2. The company may, if necessary, entrust a portion of the services to a third party such as an affiliated company in contract.

    3. The service in Paragraph 1 is provided 24/7. However, the service may be temporarily be stopped for business or technical reasons. In such cases, the company notifies members before or after the event

    4. For some services, the company can provide them to specific members only. The company can divide the services into certain range and set the available time for each range. In such case, the contents are revealed in advance

     

    Article 6 (Suspension of Service)
    1. The company may temporarily limit or suspend service, if the company can not provide normal service in situations like natural disasters or national emergencies, and notify tutors the reason and duration of the suspension before or after the event.

    2. The company may suspend service after notifying one week before the suspension of service in case of maintenance, replacement, and communication problems of the company's computer equipment facilities. The company is not accountable for the members who aren’t able to acknowledge the notification during the period. In case of a good reason, the advanced notification period stated above may be omitted or reduced. However, if there’s an unavoidable reason that the company can not notify in advance, the company can notify after the event.

    3. The company has a comprehensive right to determine, change, maintain, and discontinue the services and its contents. The company may change or discontinue all or some services if there are good reasons such as abolishment, merger, division, deterioration of profit of service, and maintenance of service. In such cases, the company will notify the users and reward them according to the conditions set by the company only for the unused paid tickets.

    4. The company may run scheduled maintenances, if there’s needs for the services usage. The maintenance time is according to the notification on the service provision screen.

     

    Article 7 (Member Registration)
    1. Registration is made by the user agreeing to the contents of the Terms of Service and registering for the membership, and then the company accepts the application. If an user applies for the membership, the user is deemed to have agreed to the Terms of Service of the company.

    The company may not allow the user to join, if one of the followings applies.
    1) In case of false descriptions, errors, or omissions in the application
    2) If the member had a history of disqualification or withdrawal set by these Terms of Service

    3) In case of using someone else’s name

    4) In case of the company not being able to accept because of the user’s negligence or intention, or registering while violating the company’s regulations

    5) In case of violating the company’s regulations or other laws

    3. In principle, the company accepts registration in most cases. However, the company may suspend or refuse the acceptance of the application if it can not afford the facilities related to the service, the technical or business problems, or the other company deems necessary.

    4. The company shall notify the applicant of any reservation or refusal to apply for membership. However, if the company can not notify the applicant without intention or negligence, the company shall not notify.

    5. The membership contract is in act when the approval of the company reaches the member.

     

    Article 9 (Special Provisions for users under 14 years of age or other special cases)

    1. The company shall obtain the consent of a legal representative (hereinafter “legal guardian”), such as a parent, before accepting a membership application for a user under the age of 14 (hereinafter “child”). However, if the child can not obtain the consent of his/her legal guardian, the company can refuse the child's application for his/her membership.

    2. The company may request minimum amount of information of the legal guardian, including the name of the legal representative to obtain the consent of the legal representative, for the child applying for his/her membership.

    3. The legal guardian of the child may request for the reading, correction, or renewal of the child's personal information, or withdraw his / her consent to the membership. If the legal representative withdraws his / her consent, the company shall take necessary measures such as destruction of personal information of the child and the legal representative.

     

    Article 10 (Changing Member’s information)

    1. Member can view and modify his/her personal information on the personal information management screen anytime.

    2. If a member changes any of the items listed at the time of application, he/she shall notify the company by e-mail, text message, or other methods about the changes.

    3. The company is not liable for any disadvantage caused by the failure of the member to modify in accordance with paragraph 2, or not notifying the company of the changes.

     

    Article 11 (Obligations for Member’s Account Information and Password)
    1. Member is responsible for his/her own password and account information

    2. Member must not provide his/her account information and password to a third party

    3. In case of recognition of the theft of his/her account information and password or a third party user of the account, the member must notify the company and follow the company’s instructions.

    4. The company is not liable for any disadvantages caused by not notifying the company or failure follow the company's instructions after notifying the company.

     

    Article 12 (Notification to Members)

    1. The company notifies a member by email, phone number, and etc. set by the member

    2. In case of the company notifying every member, the company may post it on the front screen of the website or a pop-up screen for more than 7 days to substitute the notice in paragraph 1. However, the company must make notice set by paragraph 1 for important matters regarding the members or amendments of the Terms of Service in accordance with Article 3.

     

    Article 13 (Membership withdrawal and disqualification)

    Member can always request to withdraw his/her membership. The company shall process the withdrawal request quickly if the member requests to withdraw.

    The company may limit and suspend membership if the member falls under any of the following grounds:
    1) If the member inputs false information when he/she registers, or applies/ change contents usage
    2) If the member does not pay the debt due by the member’s purchase on services of the company before the deadline
    3) If the member uses other user’s information to disrupt the system
    4) Changing the information posted by the company or third party

    5) Using, sending, or posting information (computer programs and such) prohibited by the company

    6) Violation of intellectual right or copyright of the company or third party

    7) Damaging the honor of the company or third party, or disrupting their works

    8) Disclosing or posting on the company's site any information that is contrary to the obscenity or violent words, images, sound, and etc.

    9) Avoiding or neutralizing the company's technical protective measures

    10) If the member violates these Terms of Service, laws, or common goods on the company’s website or app

    If a member whose membership has been limited or suspended has repeated the act prohibited by each items of Paragraph 2, or if there’s no correction of behavior within 7 days after a notification, the member may lose his/her membership.

    In case of suspending a membership in accordance with Paragraph 3, the company notifies the member of the facts and reasons. However, in case of the member justifying his/her action within 15 days since the notification, the company shall immediately resume the membership if the contents are justified.

     

    Article 14 (Signing of Content Purchase Contract such as Course Ticket)

    The content purchase agreement (or the content usage agreement) is concluded by the member applying for content purchase such as course ticket through the website and the app according to the procedure set by the company and paying the corresponding price.  By entering into a content purchase agreement,

    the member acquires the right to purchase the applied content. If the applied content is a course content, then the member obtains the right to take courses.

    The contents such as tickets are based on the price announced on the company's website and app by the company's designated rate system. However, foreign users may have some differences depending on the exchange rate, and the company can adjust some of the plan without prior notice in order to meet the standard of the rate plan due to a sudden exchange rate change.

    1 time course tickets are classified into 10 min, 15 min, 20 min, 30 min, and 40 min.

    If you stop the course, the remaining minutes must be usedbefore 24:00 of the day, or the remaining minutes will be lost

     

    Article 15 (Payment Method)

    1. The course tickets can be purchased in one of the following methods
    1) Bank transfer
    2) Credit card
    3) Cell phone
    4) Paypal
    5) Coupons issued by the company
    6) Other methods set by the company

    2. The coupons issued by the company can be used prior to the expiration date, and they can’t be exchanged to cash.

     

    Article 16 (Refund Policy)

    1. Member who has entered into a content purchase contract with the company may withdraw within the period set in the following subparagraph

    1) 7 days from the date of purchase contract sign

    2) If the issuance of the course ticket is delayed, 7 days from the date of the receipt or issuance

    2. The right to withdraw the subscription under Paragraph 1 can not be exercised, if it falls under any of the following subparagraph: However, the company shall notify the fact that a member can not withdraw the subscription in order to exclude the right to withdraw the subscription from subparagraph 2 to subparagraph 4 on the contents or anywhere that members or users can see easily. Or, the company shall make the limited or temporary use of the contents possible, so cancellation doesn’t get disturbed.

    1) If the content is damaged or lost due to the member’s responsible cause 

    2) If the content’s value has decreased significantly due to the member’s usage or partial usage

      3) If the content’s value has decreased significantly over-time, so the reselling is difficult

      4) If the packaging of the copyable content is damaged

      5) In case of the approval of the cancellation can cause significant damage to the company that it may not recover from (such as contents being individually produced by a member’s order), if the company notified the facts about the transaction in advance and gained an agreement from the member through a document (including e-document)

    3. Despite Paragraph 1 and 2, if there is any reason falling under any of the following subparagraph, the member shall cancel the subscription within 3 months from the date that the member was able to use the content, or 30 days from the date that the member was able to know the fact.

      1) When the content is provided differently from the display or advertisement

      2) If the content is implemented differently from the contract

    4. Member may withdraw the subscription under the provisions of Paragraph 1 or 3 by telephone, text message, e-mail, fax, and etc.

    5. If a member exercises the right of withdrawal in document (including electronic documents) under Paragraph 1 or Paragraph 3, it shall take effect on the date of dispatching the written statement of the intention.

    6. The company shall reply to the member upon receipt of the notice of cancellation of the subscription without delay.

     

    Article 17 (Members Contract Release/Termination)

    1. Member may release or terminate a Content Purchase Agreement if there is one of the following reasons:

      1) If the content is not provided until the date of delivery

      2) If the member can’t achieve his/her usage purpose due to the delivery of defected content

      3) If the cumulative time of failure of the content through out 1 month is over 72 hours

      4) If the member agrees or declines the terms of change

      5) If the company does not post the reason for change such as the content usage conditions, or the member declines changes on the usage conditions

    2. For a member to release or terminate the content purchase agreement under subparagraph 1 or 2 of Paragraph 1, the member shall establish a considerable period of time and request the company to make the usage of the content possible or to deliver the content without any defect. However, this is not the case if the member can not achieve the purpose of the contract without the content being delivered at that time, or if the company specifies that the content will not be delivered in advance.

     

    Article 18 (The Companys Contract Release. Termination or Usage Restriction)

    1.  The company may release or terminate the content purchase agreement if the misbehavior of a member who violated these Terms of Service is not corrected within 30 days, even though the company has requested the member to correct the misbehavior.

    2. The termination/release of this Article shall take effect when the notice of intention is received by the member in accordance with the notification method set in these Terms of Service.

    3. Member may appeal the termination/release and an usuage restriction. If the company's appeal is legitimate, the company immediately takes the necessary measures to ensure that the member has access to the content.

     

    Article 19 (Suspension and Hold of Service, Cancellation of Course Ticket Registration, and etc.)

    Member loses his/her course rights to the service upon successful cancellation of the course ticket.

    If a member damages the company or a third party including a tutor while the course is being held, the member is not exempted from liability even if the ticket is canceled.

    The company may suspend, hold, terminate, and cancel the courses for the member without prior notice in accordance with the following:
     1) In case of violation of the provisions stated in these Terms of Service
     2) In case of not following the service guideline of the company or the tutor.

    If the company suspends or cancels the user's class due to the reasons stated in Paragraph 3, the company does not refund the course ticket that is already used.

     

    Article 20 (General Principle on Refund)

    1. The company will process the refund in the way that the member has paid for the ticket. For example, if a member paid with a bank transfer, the member will be refunded through the same bank account. If a member paid with a card, he or she will be refunded through the same card partially or wholesomely.   Same applies for Paypal.   However, if the company can not refund the money in the same way as the payment, it will notify the member in advance, so the member can be refunded in a different way.

    2. In case of a refund due to withdrawal, cancellation, and termination, the company will complete the refund within 3 business days from later of the date of the notice or the date on which the content is returned If a refund is made through the payment agency, the refund date may be delayed because of circumstances of the payment company. The company will not be liable for the delay of the refund due to the payment company, and will process it according to the terms of the payment company agreed by the member.

    3. Member is obliged to return all contents that can be returned in the case of withdrawal, cancellation, and termination of the purchase contract, and if the contents are not returned, only the amount of the contents that are returned will be refunded.

    4. In case of contents refunds, fees for payment methods such as bank, card company, and Paypal may be excluded.

    5. The company can reject refunds in following situations.

    1) If the member was not able to use the service before the date of expiration due to his/her negligence

    2) If the exempt cost related to the refund exceeds the amount of the remaining usage fee

    3) If the member requests for a refund after withdrawing from the service

    4) If the member requests for a refund of temporary or one-time use contents

    5) Other non-justified reasons

     

    Article 21 (Refund for 1 month Subscription)

    1. Member has the right to use the ticket to take a tutor's course for the period (1 month) previously announced by the company when purchasing the ticket, and can not request a refund if the ticket expires

    2.. In the event that a member voluntarily terminates the usage contract or if the company terminates the ticket usage contract due to the user's liability, the refund will be processed according to the following provisions. 

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket) - Fee (10% of the payment amount).

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    3. In case of the member has to terminate the ticket usage contract due to the liability of the company in accordance with Article 17, the company shall refund the following amount based on the time when the reason occurred.

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket)

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    4. If a member does not indicate his / her intention to return the tuition and doesn’t participate the course without a good reason, the period of absence is counted as the teaching time, and the refund will be based on the time of the refund request.

     

    Article 22 (Refund of Periodic Payment Products)

    1. In case of periodic payment products that are regularly paid every month, if the member is terminated, the automatic payment will not be made anymore on the upcoming payment date.

    2. If a member applies for termination of automatic payment according to Paragraph 1, a ticket that has already expired can not be refunded. For a member who wishes to refund the remaining ticket which the automatic payment was last made, the refund for the last periodic payment will be processed in accordance with the previous Article’s refund policy.

     

    Article 23 (Refund for Package Products)

    1. If a member wants to cancel the purchase and didn’t open the device, the refund can be approved within a week after the purchase  If the member unpacked the device, the device can not be refunded. Only the remaining tickets will be refunded.

    2. If there is a problem with the device of the package product, it follows the policies of the companies that produced each device.

     

    Article 24 (Changing Course Tickets)

    1. The course ticket can be changed within the same language only.

    2. The rate of change that is applied in the event of change is determined by the rate at which the member has paid the ticket.


    Article 25 (Free Courses)
    1. User and member can participate in free trial classes through separate regulations such as coupons and events set by the company.

    2. User and member must follow the Terms of Service during the free trial classes

    3. The company may restrict participation of a user, if the user decides to create multiple accounts or inappropriate accounts to participate in free classes.

     

    Article 26 (Free Points)

    1. Member can obtain a certain amount of free points through marketing by conducted by the company, purchasing tickets, and etc. 

    2. The free points are distributed after completion of certain acts like purchasing certain amount of products, taking a survey, and etc.

    3. Member can use the free points they receive when purchasing a course from the website or app, and the company may announce the rate of free point usage compared to cash usage on the home page.

    4. There is a validity period for the free points, which will be notified to the user in advance. The free points disappear after the expiration date.

    5. The free points can’t be exchanged to cash

    6. For foreign users, 1000 points are like 1 USD, but the company may change the ratio in case of valid reasons such as a sudden exchange rate change. 

    7. Members can use free points when purchasing tickets and items offered by the company, but in case of refund, the company will only process the paid portion of the refund.

     

    Article 27 (Courses and Reservation)
    1. Members can choose a tutor that is available in real-time at any time, or can reserve a tutor.

    2. If a member wants to take a class by making a reservation, he or she can schedule the class by deducting the amount from his/her subscription. At this time, if the lesson does not occur due to the absence of the member, the company will not refund or reimburse the student for pre-deducted amount.

    3. After a member reserves a class, the member can cancel the class reservation only for the time specified by the company separately.

    4. If the lesson does not occur due to the absence of the tutor, the course ticket is reimbursed before 24:00of the same date.

    5. Registration methods of courses and reservations that are not listed above follow a separate page announce by the company. If there is any conflict with these terms on the separate page, the contents of this page take precedence.


    Article 28 (Obligations of the Company)

    1. The company shall not engage in conduct that is prohibited by laws, regulations, or the rules of the public order and morals. The company shall endeavor to provide consistent and reliable contents, including classes, as provided in these Terms of Service.

    2. The company must have a security system to protect the users' personal information so that the users can use the service safely.

    3. The company does not send out commercial e-mails for profits that users do not want, unless the user agrees to receive commercial e-mails.

     

    Article 29 (Obligations of the Users)

    1. User must not do following activities.
    1) Inputing false information during membership registration or changing personal information

    2) Providing or renting the account information or password to a 3rd party

    3) Using someone else’s information

    4) Violating intellectual properties like copyrights of the company

    5) Dishonoring the company or a third party, or disrupting their works

    6) Other illegal activities violating related laws or these Terms of Service

    2. Member may not take any action described below when using the service during class or through the chat window within the app.
      1) Disrupting class operations

    2) Misleading the tutor to do illegal activities

    3) Sending sexually harassing texts, words, or images to the tutor

    4) Asking the tutor’s personal information, or personal e-mail, SMS to privately contact the tutor

    5) Forcing certain religions or political stance to the tutor

    6) Asking the tutor for information or encouraging to move to a competitor

    7) Asking about the company’s terms of employment and in-house system

    8) Participating in the class under influence

    9) Cursing the tutor or asking for his/her personal information

    10) Using inappropriate words or sexual gestures to the tutor

    11) Other violations of laws and these Terms of Service, or public morals

    3. The Company may determine whether a member has engaged in any of the prohibited acts specified in the preceding paragraphs, and decide to whether suspend or terminate the member.

     

    Article 30 (Ownership of Copyright and Usage Restriction)
    1. The company owns copyrights and other intellectual property rights for the work created by the company such as contents posted on the app or website.

    2. User may not use the information about the company's intellectual property right attained by using the company's app or website for commercial purposes by copying, transmitting, publishing, distributing, broadcasting or other methods without prior consent of the company, or make third parties use the information

    3. All copyrights and ownership of images, photographs, voice recordings, trademarks, logos, texts, and services all belong to the company. User can not violate the copyrights of the company and can not upload to print, magazine, or website. Users can not distribute these to third parties.

     

    Article 31 (Reasons for Waiver)

    1. The company shall not be liable for any damages incurred by the user in case of failure to provide the service due to unavoidable circumstances like natural disasters, unless there are intentional and grave errors. 

    3. The company shall be exempted from liability if the telecommunications carrier ceases to provide telecommunication services or fails to provide regular services.

    4. The company shall be exempted from liability for damages caused by unavoidable reasons such as maintenance, replacement, periodic inspection, and construction of service facilities, unless there is an intention or negligence of the company.

    5. The company shall not be liable for the accuracy and trustworthiness of contents of information, data, and facts posted by users, tutors, third parties on the board. 

    6. The company shall not be liable for any disputes between users, between users and tutors, or between users and third parties.

    7. The company shall not be liable for any damages caused by expecting profit or loss, or data while using the service

     

    Article 32 (Settlement of Dispute)

    1. The company shall establish and operate the damage compensation mechanism in accordance with the relevant laws, regulations, and the internal policies of the company to reflect the legitimate opinions and complaints posed by the users and to compensate the damage.

    2. The company takes precedence over complaints and comments submitted by users. However, if it is difficult to process promptly, the user will be notified immediately of the reason and the processing schedule.

    3. If there is an application for remedy of an user regarding the dispute between the company and the user, the company may follow a dispute resolution body.

     

    Article 33 (Jurisdiction and Governing Law)

    The lawsuits related to disputes between the company and the users shall be filed by the court of competent jurisdiction of the Civil Procedure Act of the Republic of Korea.

    The laws of the Republic of Korea apply to any dispute arising between the company and the users.

     

    These Terms of Service will be effective from the date of   April, 1, 2018

  • #Policy Privacy Policy 2.0 (old)

     

    Privacy Policy

     

    This Privacy Policy (the "Policy") explains the way of treatment of the information which is provided or collected in the websites on which this Policy is posted. In addition, the Policy also explains the information which is provided or collected in the course of using the applications of the Company which exist in the websites or platforms of other company. 

     

    Through this Policy, the Company regards personal information of the users as important and inform them of the purpose and method of Company's using the personal information provided by the users and the measures taken by the Company for protection of those personal information. 

     

    This Policy will be effective on the 1st day of Jan, 2017 and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company's website or individual notice through sending mails, fax or e-mails). 

     

    1. Information to be collected and method of collection 

    (1) Personal information items to be collected

    password, ID, log data, cookies, payment history

    Email, phone number, address, name, credit card info, bank info,

     

     (2) Method of collection 

    The Company collects the information of users in a way of the followings: 

    •          App, webpage, written form, fax, telephone calling, e-mailing, tools for collection of created information 

    •          provided by partner companies

     

    2. Use of collected information

    The Company uses the collected information of users for the following purposes: 

    •          Member management and identification 

    •          To detect and deter unauthorized or fraudulent use of or abuse of the Service

    •          Performance of contract and service fee settlement regarding provision of services demanded by the users

    •          Improvement of existing services and development of new services

    •          Making notice of function of company sites or applications or matters on policy change 

    •          To help you connect with other users you already know and, with your permission, allow other users to connect with you

    •          To make statistics on member’s service usage, to provide services and place advertisements based on statistical characteristics

    •          To provide information on promotional events as well as opportunity to participate

    •          To comply with applicable laws or legal obligation

    •          Use of information with prior consent of the users (for example, utilization of marketing advertisement)

     

    The Company agrees that it will obtain consent from the users, if the Company desires to use the information other than those expressly stated in this Policy. 

     

    3. Sharing collected information 

    Except for the following cases, the Company will not share personal information with a 3rd party:

    When the Company's affiliates, partners and service providers carry out services such as bill payment, execution of orders, products delivery and dispute resolution (including disputes on payment and delivery) for and on behalf of the Company

     

    when the user selects to be provided by the information of products and services of certain companies by sharing his or her personal information with those companies

    when the user selects to allow his or her personal information to be shared with the sites or platform of other companies such as social networking sites 

    other cases where the user gives prior consent for sharing his or her personal information 

     

    • when the sharing is required by the laws

    -          if required to be disclosed by the laws and regulations; or

    -          if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations 

     

    4. Cookies, Beacons and Similar Technologies

    The Company may collect collective and impersonal information through 'cookies'

    Cookies are very small text files to be sent to the browser of the users by the server used for operation of the websites of the Company and will be stored in hard-disks of the users' computer. 

     Web beacon is a small quantity of code which exists on the websites and e-mails. By using web beacons, we may know whether a user has interacted with certain webs or the contents of email. 

     These functions are used for evaluating, improving services and setting-up users' experiences so that much improved services can be provided by the Company to the users 

    The users have an option for cookie installation. So, they may either allow all cookies by setting option in web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved: Provided that, if the user rejects the installation of cookies, it may be difficult for that user to use the parts of services provided by the Company. 

     

    5. Users' right to access and option

    The users or their legal representatives, as main agents of the information, may exercise the following options regarding the collection, use and sharing of personal information by the Company:

     

    •          exercise right to access to personal information;

    •          make corrections or deletion; 

    •          make temporary suspension of treatment of personal information; or

    •          request the withdrawal of their consent provided before

     

    If, in order to exercise the above options, you, as an user, use the menu of 'amendment of member information of webpage or contact the Company by using representative telephone or sending a document or e-mails, or using telephone to the responsible department (or person in charge of management of personal information), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause. 

     

    6. Security 

    The Company regards the security of personal information of uses as very important. The company constructs the following security measures to protect the users' personal information from any unauthorized access, release, use or modification

    •          Countermeasures against hacking

    •          Establish and execute internal management plan

    •          Install and operate access control system 

    •          Take measures to prevent forging or alteration of access record

     

    7. Modification of Privacy Protection Policy 

    The Company has the right to amend or modify this Policy from time to time and, in such case, the Company will make a public notice of it through bulletin board of its website (or through individual notice such as written document, fax or e-mail) and obtain consent from the users if required by relevant laws. 

     

    8. Responsible department of Company

    The Company designates the following department and person in charge of personal information in order to protect personal information of customers and deal with complaints from customers:

    • Department responsible for privacy protection and customer service:

    Team:  Development Team

    Tel.:  +82+1522-7802

    E-mail:  jin@tutoring.co.kr,

     

     

     * The privacy plicy in Korean is the only legal terms of the Company.  English one is for reference.
     

    1. The lawsuits related to disputes between the company and the users shall be filed by the court of competent jurisdiction of the Civil Procedure Act of the Republic of Korea.

    2. The laws of the Republic of Korea apply to any dispute arising between the company and the users.

     

     

     

     

     

  • #Policy Terms of use 2.0 (old)

    Tutoring Terms of Service

     

    Article 1 (Purpose)

    These Terms of Service apply to the services (hereinafter services) including the digital contents (hereinafter contents) provided by the website tutoring.kr (hereinafter website) and applications (hereinafter app) operated by Tutoring Co., Ltd. (hereinafter company or Tutoring) the rights, duties, and responsibilities of the company and its users.

     

    Article 2 (Definitions)

    1. Terms used in these Terms of Service are defined as follows

    1) User: An user is a member or non-member who uses the service by accessing the website or app provided by the company in accordance with these terms.

    2) Member: A member is a person who has provided personal information to the company to register and is able to continuously use the contents and services provided by the company.

    3) Non-member A non-member is a person who uses the contents and services provided by the company without registering as a member.

    4) Tutor: A tutor is a person who provides language education to members by using the contents and services provided by the company through the company’s website or app.

    5) Topic Card: The Topic Card is a textbook provided through the company’s app

    6) Lesson: A lesson is an educational service provided by a tutor to a user through the company’s website or app.

    7) Course Ticket: A course ticket is a ticket that a member purchases to get a lesson service from a tutor

    8) Package Product: A package product is one of the products that the company provides. It means that a member can purchase the digital device and lesson ticket together.

    9) Points Points are the value that can be earned and used to purchase course tickets or other products through the company website or app.

    2. Definitions of the terms used in these Terms of Service shall be governed by the laws and service-specific policies, except as stipulated in Paragraph 1 of this Article. The terms that aren’t defined in these Terms of Service are interpreted by the general customs

     

    Article 3 (Specification and Amendment of the Terms of Service)

    The company publish the contents of the Terms of Service, names of the representative and the business, the address of the business site (including the address where consumer's complaints can be processed), phone number, e-mail address, business registration number, telecommunication commerce report number, person in charge of personal information, and etc. on the front page of the website or app. However, the contents of the agreement can be made available to the users through the connection screen.

    The company may amend this agreement to the extent that it does not violate the regulations on Consumer Protection in Electronic Commerce, the laws on the regulation of terms of service, the Contents Industry Promotion Act, and other related laws or business practices.

    In case of amendment of the agreement, the company shall notify the members of the date of application and reasons for revision by posting on the website, the service screen, or the connection screen of the website from 7 days prior to the effective date. However, if the revised content is disadvantageous to the members or if the revision is significant, the members will be informed in the same manner as the paragraph until 30 days prior to the application date and notified to the members by e-mail or text message.

    If a member does not show his / her intention to refuse within 7 days after the notification of the changed conditions (within 30 days of the change if the changed contents are disadvantageous to the member or significant), the member consents to the changed conditions.

    If a member disagrees with the revised terms, the company or member may terminate the service contract.

     

    Article 4 (Interpretation of the Terms of Service)

    If there are any notices about the Terms of Service or the usage guide for individual services other than these Terms of Service, that agreement takes precedence over these Terms of Service

    Things and interpretations that are not stated in this agreement follow general practices, or the Contents Industry Promotion Act enacted by the government, the Consumer Protection Acts in electronic commerce, the laws on the regulation of terms of service, and the Contents User Protection Guide and related laws.

     

    Article 5 (Service Delivery and Change)

    The company performs following duties

    1) The company mediates that the tutors teach the members through the company's app or website.

    2) The company provides services to ensure that the lessons between the tutors and the members go smooth.

    3) The company supports incidental duties related to the above.

    2. The company may, if necessary, entrust a portion of the services to a third party such as an affiliated company in contract.

    3. The service in Paragraph 1 is provided 24/7. However, the service may be temporarily be stopped for business or technical reasons. In such cases, the company notifies members before or after the event

    4. For some services, the company can provide them to specific members only. The company can divide the services into certain range and set the available time for each range. In such case, the contents are revealed in advance

     

    Article 6 (Suspension of Service)
    1. The company may temporarily limit or suspend service, if the company can not provide normal service in situations like natural disasters or national emergencies, and notify tutors the reason and duration of the suspension before or after the event.

    2. The company may suspend service after notifying one week before the suspension of service in case of maintenance, replacement, and communication problems of the company's computer equipment facilities. The company is not accountable for the members who aren’t able to acknowledge the notification during the period. In case of a good reason, the advanced notification period stated above may be omitted or reduced. However, if there’s an unavoidable reason that the company can not notify in advance, the company can notify after the event.

    3. The company has a comprehensive right to determine, change, maintain, and discontinue the services and its contents. The company may change or discontinue all or some services if there are good reasons such as abolishment, merger, division, deterioration of profit of service, and maintenance of service. In such cases, the company will notify the users and reward them according to the conditions set by the company only for the unused paid tickets.

    4. The company may run scheduled maintenances, if there’s needs for the services usage. The maintenance time is according to the notification on the service provision screen.

     

    Article 7 (Member Registration)
    1. Registration is made by the user agreeing to the contents of the Terms of Service and registering for the membership, and then the company accepts the application. If an user applies for the membership, the user is deemed to have agreed to the Terms of Service of the company.

    The company may not allow the user to join, if one of the followings applies.
    1) In case of false descriptions, errors, or omissions in the application
    2) If the member had a history of disqualification or withdrawal set by these Terms of Service

    3) In case of using someone else’s name

    4) In case of the company not being able to accept because of the user’s negligence or intention, or registering while violating the company’s regulations

    5) In case of violating the company’s regulations or other laws

    3. In principle, the company accepts registration in most cases. However, the company may suspend or refuse the acceptance of the application if it can not afford the facilities related to the service, the technical or business problems, or the other company deems necessary.

    4. The company shall notify the applicant of any reservation or refusal to apply for membership. However, if the company can not notify the applicant without intention or negligence, the company shall not notify.

    5. The membership contract is in act when the approval of the company reaches the member.

     

    Article 9 (Special Provisions for users under 14 years of age or other special cases)

    1. The company shall obtain the consent of a legal representative (hereinafter “legal guardian”), such as a parent, before accepting a membership application for a user under the age of 14 (hereinafter “child”). However, if the child can not obtain the consent of his/her legal guardian, the company can refuse the child's application for his/her membership.

    2. The company may request minimum amount of information of the legal guardian, including the name of the legal representative to obtain the consent of the legal representative, for the child applying for his/her membership.

    3. The legal guardian of the child may request for the reading, correction, or renewal of the child's personal information, or withdraw his / her consent to the membership. If the legal representative withdraws his / her consent, the company shall take necessary measures such as destruction of personal information of the child and the legal representative.

     

    Article 10 (Changing Member’s information)

    1. Member can view and modify his/her personal information on the personal information management screen anytime.

    2. If a member changes any of the items listed at the time of application, he/she shall notify the company by e-mail, text message, or other methods about the changes.

    3. The company is not liable for any disadvantage caused by the failure of the member to modify in accordance with paragraph 2, or not notifying the company of the changes.

     

    Article 11 (Obligations for Member’s Account Information and Password)
    1. Member is responsible for his/her own password and account information

    2. Member must not provide his/her account information and password to a third party

    3. In case of recognition of the theft of his/her account information and password or a third party user of the account, the member must notify the company and follow the company’s instructions.

    4. The company is not liable for any disadvantages caused by not notifying the company or failure follow the company's instructions after notifying the company.

     

    Article 12 (Notification to Members)

    1. The company notifies a member by email, phone number, and etc. set by the member

    2. In case of the company notifying every member, the company may post it on the front screen of the website or a pop-up screen for more than 7 days to substitute the notice in paragraph 1. However, the company must make notice set by paragraph 1 for important matters regarding the members or amendments of the Terms of Service in accordance with Article 3.

     

    Article 13 (Membership withdrawal and disqualification)

    Member can always request to withdraw his/her membership. The company shall process the withdrawal request quickly if the member requests to withdraw.

    The company may limit and suspend membership if the member falls under any of the following grounds:
    1) If the member inputs false information when he/she registers, or applies/ change contents usage
    2) If the member does not pay the debt due by the members purchase on services of the company before the deadline
    3) If the member uses other users information to disrupt the system
    4) Changing the information posted by the company or third party

    5) Using, sending, or posting information (computer programs and such) prohibited by the company

    6) Violation of intellectual right or copyright of the company or third party

    7) Damaging the honor of the company or third party, or disrupting their works

    8) Disclosing or posting on the company's site any information that is contrary to the obscenity or violent words, images, sound, and etc.

    9) Avoiding or neutralizing the company's technical protective measures

    10) If the member violates these Terms of Service, laws, or common goods on the company’s website or app

    If a member whose membership has been limited or suspended has repeated the act prohibited by each items of Paragraph 2, or if there’s no correction of behavior within 7 days after a notification, the member may lose his/her membership.

    In case of suspending a membership in accordance with Paragraph 3, the company notifies the member of the facts and reasons. However, in case of the member justifying his/her action within 15 days since the notification, the company shall immediately resume the membership if the contents are justified.

     

    Article 14 (Signing of Content Purchase Contract such as Course Ticket)

    The content purchase agreement (or the content usage agreement) is concluded by the member applying for content purchase such as course ticket through the website and the app according to the procedure set by the company and paying the corresponding price.  By entering into a content purchase agreement,

    the member acquires the right to purchase the applied content. If the applied content is a course content, then the member obtains the right to take courses.

    The contents such as tickets are based on the price announced on the company's website and app by the company's designated rate system. However, foreign users may have some differences depending on the exchange rate, and the company can adjust some of the plan without prior notice in order to meet the standard of the rate plan due to a sudden exchange rate change.

    1 time course tickets are classified into 10 min, 15 min, 20 min, 30 min, and 40 min.

    If you stop the course, the remaining minutes must be usedbefore 24:00 of the day, or the remaining minutes will be lost

     

    Article 15 (Payment Method)

    1. The course tickets can be purchased in one of the following methods
    1) Bank transfer
    2) Credit card
    3) Cell phone
    4) Paypal
    5) Coupons issued by the company
    6) Other methods set by the company

    2. The coupons issued by the company can be used prior to the expiration date, and they can’t be exchanged to cash.

     

    Article 16 (Refund Policy)

    1. Member who has entered into a content purchase contract with the company may withdraw within the period set in the following subparagraph

    1) 7 days from the date of purchase contract sign

    2) If the issuance of the course ticket is delayed, 7 days from the date of the receipt or issuance

    2. The right to withdraw the subscription under Paragraph 1 can not be exercised, if it falls under any of the following subparagraph: However, the company shall notify the fact that a member can not withdraw the subscription in order to exclude the right to withdraw the subscription from subparagraph 2 to subparagraph 4 on the contents or anywhere that members or users can see easily. Or, the company shall make the limited or temporary use of the contents possible, so cancellation doesn’t get disturbed.

    1) If the content is damaged or lost due to the member’s responsible cause 

    2) If the content’s value has decreased significantly due to the member’s usage or partial usage

      3) If the content’s value has decreased significantly over-time, so the reselling is difficult

      4) If the packaging of the copyable content is damaged

      5) In case of the approval of the cancellation can cause significant damage to the company that it may not recover from (such as contents being individually produced by a member’s order), if the company notified the facts about the transaction in advance and gained an agreement from the member through a document (including e-document)

    3. Despite Paragraph 1 and 2, if there is any reason falling under any of the following subparagraph, the member shall cancel the subscription within 3 months from the date that the member was able to use the content, or 30 days from the date that the member was able to know the fact.

      1) When the content is provided differently from the display or advertisement

      2) If the content is implemented differently from the contract

    4. Member may withdraw the subscription under the provisions of Paragraph 1 or 3 by telephone, text message, e-mail, fax, and etc.

    5. If a member exercises the right of withdrawal in document (including electronic documents) under Paragraph 1 or Paragraph 3, it shall take effect on the date of dispatching the written statement of the intention.

    6. The company shall reply to the member upon receipt of the notice of cancellation of the subscription without delay.

     

    Article 17 (Members Contract Release/Termination)

    1. Member may release or terminate a Content Purchase Agreement if there is one of the following reasons:

      1) If the content is not provided until the date of delivery

      2) If the member can’t achieve his/her usage purpose due to the delivery of defected content

      3) If the cumulative time of failure of the content through out 1 month is over 72 hours

      4) If the member agrees or declines the terms of change

      5) If the company does not post the reason for change such as the content usage conditions, or the member declines changes on the usage conditions

    2. For a member to release or terminate the content purchase agreement under subparagraph 1 or 2 of Paragraph 1, the member shall establish a considerable period of time and request the company to make the usage of the content possible or to deliver the content without any defect. However, this is not the case if the member can not achieve the purpose of the contract without the content being delivered at that time, or if the company specifies that the content will not be delivered in advance.

     

    Article 18 (The Companys Contract Release. Termination or Usage Restriction)

    1.  The company may release or terminate the content purchase agreement if the misbehavior of a member who violated these Terms of Service is not corrected within 30 days, even though the company has requested the member to correct the misbehavior.

    2. The termination/release of this Article shall take effect when the notice of intention is received by the member in accordance with the notification method set in these Terms of Service.

    3. Member may appeal the termination/release and an usuage restriction. If the company's appeal is legitimate, the company immediately takes the necessary measures to ensure that the member has access to the content.

     

    Article 19 (Suspension and Hold of Service, Cancellation of Course Ticket Registration, and etc.)

    Member loses his/her course rights to the service upon successful cancellation of the course ticket.

    If a member damages the company or a third party including a tutor while the course is being held, the member is not exempted from liability even if the ticket is canceled.

    The company may suspend, hold, terminate, and cancel the courses for the member without prior notice in accordance with the following:
     1) In case of violation of the provisions stated in these Terms of Service
     2) In case of not following the service guideline of the company or the tutor.

    If the company suspends or cancels the user's class due to the reasons stated in Paragraph 3, the company does not refund the course ticket that is already used.

     

    Article 20 (General Principle on Refund)

    1. The company will process the refund in the way that the member has paid for the ticket. For example, if a member paid with a bank transfer, the member will be refunded through the same bank account. If a member paid with a card, he or she will be refunded through the same card partially or wholesomely.   Same applies for Paypal.   However, if the company can not refund the money in the same way as the payment, it will notify the member in advance, so the member can be refunded in a different way.

    2. In case of a refund due to withdrawal, cancellation, and termination, the company will complete the refund within 3 business days from later of the date of the notice or the date on which the content is returned If a refund is made through the payment agency, the refund date may be delayed because of circumstances of the payment company. The company will not be liable for the delay of the refund due to the payment company, and will process it according to the terms of the payment company agreed by the member.

    3. Member is obliged to return all contents that can be returned in the case of withdrawal, cancellation, and termination of the purchase contract, and if the contents are not returned, only the amount of the contents that are returned will be refunded.

    4. In case of contents refunds, fees for payment methods such as bank, card company, and Paypal may be excluded.

    5. The company can reject refunds in following situations.

    1) If the member was not able to use the service before the date of expiration due to his/her negligence

    2) If the exempt cost related to the refund exceeds the amount of the remaining usage fee

    3) If the member requests for a refund after withdrawing from the service

    4) If the member requests for a refund of temporary or one-time use contents

    5) Other non-justified reasons

     

    Article 21 (Refund for 1 month Subscription)

    1. Member has the right to use the ticket to take a tutor's course for the period (1 month) previously announced by the company when purchasing the ticket, and can not request a refund if the ticket expires

    2.. In the event that a member voluntarily terminates the usage contract or if the company terminates the ticket usage contract due to the user's liability, the refund will be processed according to the following provisions. 

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket) - Fee (10% of the payment amount).

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    3. In case of the member has to terminate the ticket usage contract due to the liability of the company in accordance with Article 17, the company shall refund the following amount based on the time when the reason occurred.

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket)

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    4. If a member does not indicate his / her intention to return the tuition and doesn’t participate the course without a good reason, the period of absence is counted as the teaching time, and the refund will be based on the time of the refund request.

     

    Article 22 (Refund of Periodic Payment Products)

    1. In case of periodic payment products that are regularly paid every month, if the member is terminated, the automatic payment will not be made anymore on the upcoming payment date.

    2. If a member applies for termination of automatic payment according to Paragraph 1, a ticket that has already expired can not be refunded. For a member who wishes to refund the remaining ticket which the automatic payment was last made, the refund for the last periodic payment will be processed in accordance with the previous Article’s refund policy.

     

    Article 23 (Refund for Package Products)

    1. If a member wants to cancel the purchase and didn’t open the device, the refund can be approved within a week after the purchase  If the member unpacked the device, the device can not be refunded. Only the remaining tickets will be refunded.

    2. If there is a problem with the device of the package product, it follows the policies of the companies that produced each device.

     

    Article 24 (Changing Course Tickets)

    1. The course ticket can be changed within the same language only.

    2. The rate of change that is applied in the event of change is determined by the rate at which the member has paid the ticket.


    Article 25 (Free Courses)
    1. User and member can participate in free trial classes through separate regulations such as coupons and events set by the company.

    2. User and member must follow the Terms of Service during the free trial classes

    3. The company may restrict participation of a user, if the user decides to create multiple accounts or inappropriate accounts to participate in free classes.

     

    Article 26 (Free Points)

    1. Member can obtain a certain amount of free points through marketing by conducted by the company, purchasing tickets, and etc. 

    2. The free points are distributed after completion of certain acts like purchasing certain amount of products, taking a survey, and etc.

    3. Member can use the free points they receive when purchasing a course from the website or app, and the company may announce the rate of free point usage compared to cash usage on the home page.

    4. There is a validity period for the free points, which will be notified to the user in advance. The free points disappear after the expiration date.

    5. The free points can’t be exchanged to cash

    6. For foreign users, 1000 points are like 1 USD, but the company may change the ratio in case of valid reasons such as a sudden exchange rate change. 

    7. Members can use free points when purchasing tickets and items offered by the company, but in case of refund, the company will only process the paid portion of the refund.

     

    Article 27 (Courses and Reservation)
    1. Members can choose a tutor that is available in real-time at any time, or can reserve a tutor.

    2. If a member wants to take a class by making a reservation, he or she can schedule the class by deducting the amount from his/her subscription. At this time, if the lesson does not occur due to the absence of the member, the company will not refund or reimburse the student for pre-deducted amount.

    3. After a member reserves a class, the member can cancel the class reservation only for the time specified by the company separately.

    4. If the lesson does not occur due to the absence of the tutor, the course ticket is reimbursed before 24:00of the same date.

    5. Registration methods of courses and reservations that are not listed above follow a separate page announce by the company. If there is any conflict with these terms on the separate page, the contents of this page take precedence.


    Article 28 (Obligations of the Company)

    1. The company shall not engage in conduct that is prohibited by laws, regulations, or the rules of the public order and morals. The company shall endeavor to provide consistent and reliable contents, including classes, as provided in these Terms of Service.

    2. The company must have a security system to protect the users' personal information so that the users can use the service safely.

    3. The company does not send out commercial e-mails for profits that users do not want, unless the user agrees to receive commercial e-mails.

     

    Article 29 (Obligations of the Users)

    1. User must not do following activities.
    1) Inputing false information during membership registration or changing personal information

    2) Providing or renting the account information or password to a 3rd party

    3) Using someone else’s information

    4) Violating intellectual properties like copyrights of the company

    5) Dishonoring the company or a third party, or disrupting their works

    6) Other illegal activities violating related laws or these Terms of Service

    2. Member may not take any action described below when using the service during class or through the chat window within the app.
      1) Disrupting class operations

    2) Misleading the tutor to do illegal activities

    3) Sending sexually harassing texts, words, or images to the tutor

    4) Asking the tutor’s personal information, or personal e-mail, SMS to privately contact the tutor

    5) Forcing certain religions or political stance to the tutor

    6) Asking the tutor for information or encouraging to move to a competitor

    7) Asking about the company’s terms of employment and in-house system

    8) Participating in the class under influence

    9) Cursing the tutor or asking for his/her personal information

    10) Using inappropriate words or sexual gestures to the tutor

    11) Other violations of laws and these Terms of Service, or public morals

    3. The Company may determine whether a member has engaged in any of the prohibited acts specified in the preceding paragraphs, and decide to whether suspend or terminate the member.

     

    Article 30 (Ownership of Copyright and Usage Restriction)
    1. The company owns copyrights and other intellectual property rights for the work created by the company such as contents posted on the app or website.

    2. User may not use the information about the company's intellectual property right attained by using the company's app or website for commercial purposes by copying, transmitting, publishing, distributing, broadcasting or other methods without prior consent of the company, or make third parties use the information

    3. All copyrights and ownership of images, photographs, voice recordings, trademarks, logos, texts, and services all belong to the company. User can not violate the copyrights of the company and can not upload to print, magazine, or website. Users can not distribute these to third parties.

     

    Article 31 (Reasons for Waiver)

    1. The company shall not be liable for any damages incurred by the user in case of failure to provide the service due to unavoidable circumstances like natural disasters, unless there are intentional and grave errors. 

    3. The company shall be exempted from liability if the telecommunications carrier ceases to provide telecommunication services or fails to provide regular services.

    4. The company shall be exempted from liability for damages caused by unavoidable reasons such as maintenance, replacement, periodic inspection, and construction of service facilities, unless there is an intention or negligence of the company.

    5. The company shall not be liable for the accuracy and trustworthiness of contents of information, data, and facts posted by users, tutors, third parties on the board. 

    6. The company shall not be liable for any disputes between users, between users and tutors, or between users and third parties.

    7. The company shall not be liable for any damages caused by expecting profit or loss, or data while using the service

     

    Article 32 (Settlement of Dispute)

    1. The company shall establish and operate the damage compensation mechanism in accordance with the relevant laws, regulations, and the internal policies of the company to reflect the legitimate opinions and complaints posed by the users and to compensate the damage.

    2. The company takes precedence over complaints and comments submitted by users. However, if it is difficult to process promptly, the user will be notified immediately of the reason and the processing schedule.

    3. If there is an application for remedy of an user regarding the dispute between the company and the user, the company may follow a dispute resolution body.

     

    Article 33 (Jurisdiction and Governing Law)

    The lawsuits related to disputes between the company and the users shall be filed by the court of competent jurisdiction of the Civil Procedure Act of the Republic of Korea.

    The laws of the Republic of Korea apply to any dispute arising between the company and the users.

     

    These Terms of Service will be effective from the date of   April, 1, 2018

  • #Policy Privacy Policy 3.0 (New)

    Privacy Policy

     

    This Privacy Policy (the "Policy") explains the way of treatment of the information which is provided or collected in the websites on which this Policy is posted. In addition, the Policy also explains the information which is provided or collected in the course of using the applications of the Company which exist in the websites or platforms of other company. 

     

    Through this Policy, the Company regards personal information of the users as important and inform them of the purpose and method of Company's using the personal information provided by the users and the measures taken by the Company for protection of those personal information. 

     

    This Policy will be effective on the 1st day of Jan, 2017 and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company's website or individual notice through sending mails, fax or e-mails). 

     

    1. Information to be collected and method of collection 

    (1) Personal information items to be collected

    password, ID, log data, cookies, payment history

    Email, phone number, address, name, credit card info, bank info,

     

     (2) Method of collection 

    The Company collects the information of users in a way of the followings: 

    •          App, webpage, written form, fax, telephone calling, e-mailing, tools for collection of created information 

    •          provided by partner companies

     

    2. Use of collected information

    The Company uses the collected information of users for the following purposes: 

    •          Member management and identification 

    •          To detect and deter unauthorized or fraudulent use of or abuse of the Service

    •          Performance of contract and service fee settlement regarding provision of services demanded by the users

    •          Improvement of existing services and development of new services

    •          Making notice of function of company sites or applications or matters on policy change 

    •          To help you connect with other users you already know and, with your permission, allow other users to connect with you

    •          To make statistics on member’s service usage, to provide services and place advertisements based on statistical characteristics

    •          To provide information on promotional events as well as opportunity to participate

    •          To comply with applicable laws or legal obligation

    •          Use of information with prior consent of the users (for example, utilization of marketing advertisement)

     

    The Company agrees that it will obtain consent from the users, if the Company desires to use the information other than those expressly stated in this Policy. 

     

    3. Sharing collected information 

    Except for the following cases, the Company will not share personal information with a 3rd party:

    When the Company's affiliates, partners and service providers carry out services such as bill payment, execution of orders, products delivery and dispute resolution (including disputes on payment and delivery) for and on behalf of the Company

     

    when the user selects to be provided by the information of products and services of certain companies by sharing his or her personal information with those companies

    when the user selects to allow his or her personal information to be shared with the sites or platform of other companies such as social networking sites 

    other cases where the user gives prior consent for sharing his or her personal information 

     

    • when the sharing is required by the laws

    -          if required to be disclosed by the laws and regulations; or

    -          if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations 

     

    4. Cookies, Beacons and Similar Technologies

    The Company may collect collective and impersonal information through 'cookies'

    Cookies are very small text files to be sent to the browser of the users by the server used for operation of the websites of the Company and will be stored in hard-disks of the users' computer. 

     Web beacon is a small quantity of code which exists on the websites and e-mails. By using web beacons, we may know whether a user has interacted with certain webs or the contents of email. 

     These functions are used for evaluating, improving services and setting-up users' experiences so that much improved services can be provided by the Company to the users 

    The users have an option for cookie installation. So, they may either allow all cookies by setting option in web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved: Provided that, if the user rejects the installation of cookies, it may be difficult for that user to use the parts of services provided by the Company. 

     

    5. Users' right to access and option

    The users or their legal representatives, as main agents of the information, may exercise the following options regarding the collection, use and sharing of personal information by the Company:

     

    •          exercise right to access to personal information;

    •          make corrections or deletion; 

    •          make temporary suspension of treatment of personal information; or

    •          request the withdrawal of their consent provided before

     

    If, in order to exercise the above options, you, as an user, use the menu of 'amendment of member information of webpage or contact the Company by using representative telephone or sending a document or e-mails, or using telephone to the responsible department (or person in charge of management of personal information), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause. 

     

    6. Security 

    The Company regards the security of personal information of uses as very important. The company constructs the following security measures to protect the users' personal information from any unauthorized access, release, use or modification

    •          Countermeasures against hacking

    •          Establish and execute internal management plan

    •          Install and operate access control system 

    •          Take measures to prevent forging or alteration of access record

     

    7. Modification of Privacy Protection Policy 

    The Company has the right to amend or modify this Policy from time to time and, in such case, the Company will make a public notice of it through bulletin board of its website (or through individual notice such as written document, fax or e-mail) and obtain consent from the users if required by relevant laws. 

     

    8. Responsible department of Company

    The Company designates the following department and person in charge of personal information in order to protect personal information of customers and deal with complaints from customers:

    • Department responsible for privacy protection and customer service:

    Team:  Development Team

    Tel.:  +82+1522-7802

    E-mail:  jin@tutoring.co.kr,

     

     

     * The privacy plicy in Korean is the only legal terms of the Company.  English one is for reference.
     

    1. The lawsuits related to disputes between the company and the users shall be filed by the court of competent jurisdiction of the Civil Procedure Act of the Republic of Korea.

    2. The laws of the Republic of Korea apply to any dispute arising between the company and the users.

     

     

     

     

     

  • #Policy Terms of use 1.0 (old)

    Tutoring Terms of Service

     

    Article 1 (Purpose)

    These Terms of Service apply to the services (hereinafter “services”) including the digital contents (hereinafter “contents”) provided by the website tutoring.kr (hereinafter “website”) and applications (hereinafter “app”) operated by Tutoring Co., Ltd. (hereinafter “company” or “Tutoring”) the rights, duties, and responsibilities of the company and its users.

     

    Article 2 (Definitions)

    1. Terms used in these Terms of Service are defined as follows

    1) User: An user is a member or non-member who uses the service by accessing the website or app provided by the company in accordance with these terms.

    2) Member: A member is a person who has provided personal information to the company to register and is able to continuously use the contents and services provided by the company.

    3) Non-member A non-member is a person who uses the contents and services provided by the company without registering as a member.

    4) Tutor: A tutor is a person who provides language education to members by using the contents and services provided by the company through the company’s website or app.

    5) Topic Card: The Topic Card is a textbook provided through the company’s app

    6) Lesson: A lesson is an educational service provided by a tutor to a user through the company’s website or app.

    7) Course Ticket: A course ticket is a ticket that a member purchases to get a lesson service from a tutor

    8) Package Product: A package product is one of the products that the company provides. It means that a member can purchase the digital device and lesson ticket together.

    9) Points Points are the value that can be earned and used to purchase course tickets or other products through the company website or app.

    2. Definitions of the terms used in these Terms of Service shall be governed by the laws and service-specific policies, except as stipulated in Paragraph 1 of this Article. The terms that aren’t defined in these Terms of Service are interpreted by the general customs

     

    Article 3 (Specification and Amendment of the Terms of Service)

    1. The company publish the contents of the Terms of Service, names of the representative and the business, the address of the business site (including the address where consumer's complaints can be processed), phone number, e-mail address, business registration number, telecommunication commerce report number, person in charge of personal information, and etc. on the front page of the website or app. However, the contents of the agreement can be made available to the users through the connection screen.

    2. The company may amend this agreement to the extent that it does not violate the regulations on Consumer Protection in Electronic Commerce, the laws on the regulation of terms of service, the Contents Industry Promotion Act, and other related laws or business practices.

    3. In case of amendment of the agreement, the company shall notify the members of the date of application and reasons for revision by posting on the website, the service screen, or the connection screen of the website from 7 days prior to the effective date. However, if the revised content is disadvantageous to the members or if the revision is significant, the members will be informed in the same manner as the paragraph until 30 days prior to the application date and notified to the members by e-mail or text message.

    4. If a member does not show his / her intention to refuse within 7 days after the notification of the changed conditions (within 30 days of the change if the changed contents are disadvantageous to the member or significant), the member consents to the changed conditions.

    5. If a member disagrees with the revised terms, the company or member may terminate the service contract.

     

    Article 4 (Interpretation of the Terms of Service)

    1. If there are any notices about the Terms of Service or the usage guide for individual services other than these Terms of Service, that agreement takes precedence over these Terms of Service

    2. Things and interpretations that are not stated in this agreement follow general practices, or the Contents Industry Promotion Act enacted by the government, the Consumer Protection Acts in electronic commerce, the laws on the regulation of terms of service, and the Contents User Protection Guide and related laws.

     

    Article 5 (Service Delivery and Change)

    1. The company performs following duties

    1) The company mediates that the tutors teach the members through the company's app or website.

    2) The company provides services to ensure that the lessons between the tutors and the members go smooth.

    3) The company supports incidental duties related to the above.

    2. The company may, if necessary, entrust a portion of the services to a third party such as an affiliated company in contract.

    3. The service in Paragraph 1 is provided 24/7. However, the service may be temporarily be stopped for business or technical reasons. In such cases, the company notifies members before or after the event

    4. For some services, the company can provide them to specific members only. The company can divide the services into certain range and set the available time for each range. In such case, the contents are revealed in advance

     

    Article 6 (Suspension of Service)

    1. The company may temporarily limit or suspend service, if the company can not provide normal service in situations like natural disasters or national emergencies, and notify tutors the reason and duration of the suspension before or after the event.

    2. The company may suspend service after notifying one week before the suspension of service in case of maintenance, replacement, and communication problems of the company's computer equipment facilities. The company is not accountable for the members who aren’t able to acknowledge the notification during the period. In case of a good reason, the advanced notification period stated above may be omitted or reduced. However, if there’s an unavoidable reason that the company can not notify in advance, the company can notify after the event.

    3. The company has a comprehensive right to determine, change, maintain, and discontinue the services and its contents. The company may change or discontinue all or some services if there are good reasons such as abolishment, merger, division, deterioration of profit of service, and maintenance of service. In such cases, the company will notify the users and reward them according to the conditions set by the company only for the unused paid tickets.

    4. The company may run scheduled maintenances, if there’s needs for the services usage. The maintenance time is according to the notification on the service provision screen.

     

    Article 7 (Member Registration)

    1. Registration is made by the user agreeing to the contents of the Terms of Service and registering for the membership, and then the company accepts the application. If an user applies for the membership, the user is deemed to have agreed to the Terms of Service of the company.

    2. The company may not allow the user to join, if one of the followings applies.

    1) In case of false descriptions, errors, or omissions in the application

    2) If the member had a history of disqualification or withdrawal set by these Terms of Service

    3) In case of using someone else’s name

    4) In case of the company not being able to accept because of the user’s negligence or intention, or registering while violating the company’s regulations

    5) In case of violating the company’s regulations or other laws

    3. In principle, the company accepts registration in most cases. However, the company may suspend or refuse the acceptance of the application if it can not afford the facilities related to the service, the technical or business problems, or the other company deems necessary.

    4. The company shall notify the applicant of any reservation or refusal to apply for membership. However, if the company can not notify the applicant without intention or negligence, the company shall not notify.

    5. The membership contract is in act when the approval of the company reaches the member.

     

    Article 9 (Special Provisions for users under 14 years of age or other special cases)

    1. The company shall obtain the consent of a legal representative (hereinafter “legal guardian”), such as a parent, before accepting a membership application for a user under the age of 14 (hereinafter “child”). However, if the child can not obtain the consent of his/her legal guardian, the company can refuse the child's application for his/her membership.

    2. The company may request minimum amount of information of the legal guardian, including the name of the legal representative to obtain the consent of the legal representative, for the child applying for his/her membership.

    3. The legal guardian of the child may request for the reading, correction, or renewal of the child's personal information, or withdraw his / her consent to the membership. If the legal representative withdraws his / her consent, the company shall take necessary measures such as destruction of personal information of the child and the legal representative.

     

    Article 10 (Changing Member’s information)

    1. Member can view and modify his/her personal information on the personal information management screen anytime.

    2. If a member changes any of the items listed at the time of application, he/she shall notify the company by e-mail, text message, or other methods about the changes.

    3. The company is not liable for any disadvantage caused by the failure of the member to modify in accordance with paragraph 2, or not notifying the company of the changes.

     

    Article 11 (Obligations for Member’s Account Information and Password)

    1. Member is responsible for his/her own password and account information

    2. Member must not provide his/her account information and password to a third party

    3. In case of recognition of the theft of his/her account information and password or a third party user of the account, the member must notify the company and follow the company’s instructions.

    4. The company is not liable for any disadvantages caused by not notifying the company or failure follow the company's instructions after notifying the company.

     

    Article 12 (Notification to Members)

    1. The company notifies a member by email, phone number, and etc. set by the member

    2. In case of the company notifying every member, the company may post it on the front screen of the website or a pop-up screen for more than 7 days to substitute the notice in paragraph 1. However, the company must make notice set by paragraph 1 for important matters regarding the members or amendments of the Terms of Service in accordance with Article 3.

     

    Article 13 (Membership withdrawal and disqualification)

    1. Member can always request to withdraw his/her membership. The company shall process the withdrawal request quickly if the member requests to withdraw.

    2. The company may limit and suspend membership if the member falls under any of the following grounds:

    1) If the member inputs false information when he/she registers, or applies/ change contents usage

    2) If the member does not pay the debt due by the member’s purchase on services of the company before the deadline

    3) If the member uses other user’s information to disrupt the system

    4) Changing the information posted by the company or third party

    5) Using, sending, or posting information (computer programs and such) prohibited by the company

    6) Violation of intellectual right or copyright of the company or third party

    7) Damaging the honor of the company or third party, or disrupting their works

    8) Disclosing or posting on the company's site any information that is contrary to the obscenity or violent words, images, sound, and etc.

    9) Avoiding or neutralizing the company's technical protective measures

    10) If the member violates these Terms of Service, laws, or common goods on the company’s website or app

    3. If a member whose membership has been limited or suspended has repeated the act prohibited by each items of Paragraph 2, or if there’s no correction of behavior within 7 days after a notification, the member may lose his/her membership.

    4. In case of suspending a membership in accordance with Paragraph 3, the company notifies the member of the facts and reasons. However, in case of the member justifying his/her action within 15 days since the notification, the company shall immediately resume the membership if the contents are justified.

     

    Article 14 (Signing of Content Purchase Contract such as Course Ticket)

    1. The content purchase agreement (or the content usage agreement) is concluded by the member applying for content purchase such as course ticket through the website and the app according to the procedure set by the company and paying the corresponding price.  By entering into a content purchase agreement,

    2. the member acquires the right to purchase the applied content. If the applied content is a course content, then the member obtains the right to take courses.

    3. The contents such as tickets are based on the price announced on the company's website and app by the company's designated rate system. However, foreign users may have some differences depending on the exchange rate, and the company can adjust some of the plan without prior notice in order to meet the standard of the rate plan due to a sudden exchange rate change.

    4. 1 time course tickets are classified into 10 min, 15 min, 20 min, 30 min, and 40 min.

    5. If you stop the course, the remaining minutes must be usedbefore 24:00 of the day, or the remaining minutes will be lost

     

    Article 15 (Payment Method)

    1. The course tickets can be purchased in one of the following methods

    1) Bank transfer

    2) Credit card

    3) Cell phone

    4) Paypal

    5) Coupons issued by the company

    6) Other methods set by the company

    2. The coupons issued by the company can be used prior to the expiration date, and they can’t be exchanged to cash.

     

    Article 16 (Refund Policy)

    1. Member who has entered into a content purchase contract with the company may withdraw within the period set in the following subparagraph

    1) 7 days from the date of purchase contract sign

    2) If the issuance of the course ticket is delayed, 7 days from the date of the receipt or issuance

    2. The right to withdraw the subscription under Paragraph 1 can not be exercised, if it falls under any of the following subparagraph: However, the company shall notify the fact that a member can not withdraw the subscription in order to exclude the right to withdraw the subscription from subparagraph 2 to subparagraph 4 on the contents or anywhere that members or users can see easily. Or, the company shall make the limited or temporary use of the contents possible, so cancellation doesn’t get disturbed.

    1) If the content is damaged or lost due to the member’s responsible cause 

    2) If the content’s value has decreased significantly due to the member’s usage or partial usage

      3) If the content’s value has decreased significantly over-time, so the reselling is difficult

      4) If the packaging of the copyable content is damaged

      5) In case of the approval of the cancellation can cause significant damage to the company that it may not recover from (such as contents being individually produced by a member’s order), if the company notified the facts about the transaction in advance and gained an agreement from the member through a document (including e-document)

    3. Despite Paragraph 1 and 2, if there is any reason falling under any of the following subparagraph, the member shall cancel the subscription within 3 months from the date that the member was able to use the content, or 30 days from the date that the member was able to know the fact.

      1) When the content is provided differently from the display or advertisement

      2) If the content is implemented differently from the contract

    4. Member may withdraw the subscription under the provisions of Paragraph 1 or 3 by telephone, text message, e-mail, fax, and etc.

    5. If a member exercises the right of withdrawal in document (including electronic documents) under Paragraph 1 or Paragraph 3, it shall take effect on the date of dispatching the written statement of the intention.

    6. The company shall reply to the member upon receipt of the notice of cancellation of the subscription without delay.

     

    Article 17 (Member’s Contract Release/Termination)

    1. Member may release or terminate a Content Purchase Agreement if there is one of the following reasons:

      1) If the content is not provided until the date of delivery

      2) If the member can’t achieve his/her usage purpose due to the delivery of defected content

      3) If the cumulative time of failure of the content through out 1 month is over 72 hours

      4) If the member agrees or declines the terms of change

      5) If the company does not post the reason for change such as the content usage conditions, or the member declines changes on the usage conditions

    2. For a member to release or terminate the content purchase agreement under subparagraph 1 or 2 of Paragraph 1, the member shall establish a considerable period of time and request the company to make the usage of the content possible or to deliver the content without any defect. However, this is not the case if the member can not achieve the purpose of the contract without the content being delivered at that time, or if the company specifies that the content will not be delivered in advance.

     

    Article 18 (The Company’s Contract Release. Termination or Usage Restriction)

    1.  The company may release or terminate the content purchase agreement if the misbehavior of a member who violated these Terms of Service is not corrected within 30 days, even though the company has requested the member to correct the misbehavior.

    2. The termination/release of this Article shall take effect when the notice of intention is received by the member in accordance with the notification method set in these Terms of Service.

    3. Member may appeal the termination/release and an usuage restriction. If the company's appeal is legitimate, the company immediately takes the necessary measures to ensure that the member has access to the content.

     

    Article 19 (Suspension and Hold of Service, Cancellation of Course Ticket Registration, and etc.)

    1. Member loses his/her course rights to the service upon successful cancellation of the course ticket.

    2. If a member damages the company or a third party including a tutor while the course is being held, the member is not exempted from liability even if the ticket is canceled.

    3. The company may suspend, hold, terminate, and cancel the courses for the member without prior notice in accordance with the following:

     1) In case of violation of the provisions stated in these Terms of Service

     2) In case of not following the service guideline of the company or the tutor.

    4. If the company suspends or cancels the user's class due to the reasons stated in Paragraph 3, the company does not refund the course ticket that is already used.

     

    Article 20 (General Principle on Refund)

    1. The company will process the refund in the way that the member has paid for the ticket. For example, if a member paid with a bank transfer, the member will be refunded through the same bank account. If a member paid with a card, he or she will be refunded through the same card partially or wholesomely.   Same applies for Paypal.   However, if the company can not refund the money in the same way as the payment, it will notify the member in advance, so the member can be refunded in a different way.

    2. In case of a refund due to withdrawal, cancellation, and termination, the company will complete the refund within 3 business days from later of the date of the notice or the date on which the content is returned If a refund is made through the payment agency, the refund date may be delayed because of circumstances of the payment company. The company will not be liable for the delay of the refund due to the payment company, and will process it according to the terms of the payment company agreed by the member.

    3. Member is obliged to return all contents that can be returned in the case of withdrawal, cancellation, and termination of the purchase contract, and if the contents are not returned, only the amount of the contents that are returned will be refunded.

    4. In case of contents refunds, fees for payment methods such as bank, card company, and Paypal may be excluded.

    5. The company can reject refunds in following situations.

    1) If the member was not able to use the service before the date of expiration due to his/her negligence

    2) If the exempt cost related to the refund exceeds the amount of the remaining usage fee

    3) If the member requests for a refund after withdrawing from the service

    4) If the member requests for a refund of temporary or one-time use contents

    5) Other non-justified reasons

     

    Article 21 (Refund for 1 month Subscription)

    1. Member has the right to use the ticket to take a tutor's course for the period (1 month) previously announced by the company when purchasing the ticket, and can not request a refund if the ticket expires

    2.. In the event that a member voluntarily terminates the usage contract or if the company terminates the ticket usage contract due to the user's liability, the refund will be processed according to the following provisions. 

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket) - Fee (10% of the payment amount).

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    3. In case of the member has to terminate the ticket usage contract due to the liability of the company in accordance with Article 17, the company shall refund the following amount based on the time when the reason occurred.

    1) Before 1/2 of the total course period after purchasing the course ticket: Total payment amount - Payment amount X (used ticket / unused ticket)

    2) After the purchase of the ticket, the member will not be able to return it after the half of the whole course has passed. 

    4. If a member does not indicate his / her intention to return the tuition and doesn’t participate the course without a good reason, the period of absence is counted as the teaching time, and the refund will be based on the time of the refund request.

     

    Article 22 (Refund of Periodic Payment Products)

    1. In case of periodic payment products that are regularly paid every month, if the member is terminated, the automatic payment will not be made anymore on the upcoming payment date.

    2. If a member applies for termination of automatic payment according to Paragraph 1, a ticket that has already expired can not be refunded. For a member who wishes to refund the remaining ticket which the automatic payment was last made, the refund for the last periodic payment will be processed in accordance with the previous Article’s refund policy.

     

    Article 23 (Refund for Package Products)

    1. If a member wants to cancel the purchase and didn’t open the device, the refund can be approved within a week after the purchase  If the member unpacked the device, the device can not be refunded. Only the remaining tickets will be refunded.

    2. If there is a problem with the device of the package product, it follows the policies of the companies that produced each device.

     

    Article 24 (Changing Course Tickets)

    1. The course ticket can be changed within the same language only.

    2. The rate of change that is applied in the event of change is determined by the rate at which the member has paid the ticket.

     

    Article 25 (Free Courses)

    1. User and member can participate in free trial classes through separate regulations such as coupons and events set by the company.

    2. User and member must follow the Terms of Service during the free trial classes

    3. The company may restrict participation of a user, if the user decides to create multiple accounts or inappropriate accounts to participate in free classes.

     

    Article 26 (Free Points)

    1. Member can obtain a certain amount of free points through marketing by conducted by the company, purchasing tickets, and etc. 

    2. The free points are distributed after completion of certain acts like purchasing certain amount of products, taking a survey, and etc.

    3. Member can use the free points they receive when purchasing a course from the website or app, and the company may announce the rate of free point usage compared to cash usage on the home page.

    4. There is a validity period for the free points, which will be notified to the user in advance. The free points disappear after the expiration date.

    5. The free points can’t be exchanged to cash

    6. For foreign users, 1000 points are like 1 USD, but the company may change the ratio in case of valid reasons such as a sudden exchange rate change.

    7. Members can use free points when purchasing tickets and items offered by the company, but in case of refund, the company will only process the paid portion of the refund.

     

    Article 27 (Courses and Reservation)

    1. Members can choose a tutor that is available in real-time at any time, or can reserve a tutor.

    2. If a member wants to take a class by making a reservation, he or she can schedule the class by deducting the amount from his/her subscription. At this time, if the lesson does not occur due to the absence of the member, the company will not refund or reimburse the student for pre-deducted amount.

    3. After a member reserves a class, the member can cancel the class reservation only for the time specified by the company separately.

    4. If the lesson does not occur due to the absence of the tutor, the course ticket is reimbursed before 24:00of the same date.

    5. Registration methods of courses and reservations that are not listed above follow a separate page announce by the company. If there is any conflict with these terms on the separate page, the contents of this page take precedence.

     

    Article 28 (Obligations of the Company)

    1. The company shall not engage in conduct that is prohibited by laws, regulations, or the rules of the public order and morals. The company shall endeavor to provide consistent and reliable contents, including classes, as provided in these Terms of Service.

    2. The company must have a security system to protect the users' personal information so that the users can use the service safely.

    3. The company does not send out commercial e-mails for profits that users do not want, unless the user agrees to receive commercial e-mails.

     

    Article 29 (Obligations of the Users)

    1. User must not do following activities.

    1) Inputing false information during membership registration or changing personal information

    2) Providing or renting the account information or password to a 3rd party

    3) Using someone else’s information

    4) Violating intellectual properties like copyrights of the company

    5) Dishonoring the company or a third party, or disrupting their works

    6) Other illegal activities violating related laws or these Terms of Service

    2. Member may not take any action described below when using the service during class or through the chat window within the app.

      1) Disrupting class operations

    2) Misleading the tutor to do illegal activities

    3) Sending sexually harassing texts, words, or images to the tutor

    4) Asking the tutor’s personal information, or personal e-mail, SMS to privately contact the tutor

    5) Forcing certain religions or political stance to the tutor

    6) Asking the tutor for information or encouraging to move to a competitor

    7) Asking about the company’s terms of employment and in-house system

    8) Participating in the class under influence

    9) Cursing the tutor or asking for his/her personal information

    10) Using inappropriate words or sexual gestures to the tutor

    11) Other violations of laws and these Terms of Service, or public morals

    3. The Company may determine whether a member has engaged in any of the prohibited acts specified in the preceding paragraphs, and decide to whether suspend or terminate the member.

     

    Article 30 (Ownership of Copyright and Usage Restriction)

    1. The company owns copyrights and other intellectual property rights for the work created by the company such as contents posted on the app or website.

    2. User may not use the information about the company's intellectual property right attained by using the company's app or website for commercial purposes by copying, transmitting, publishing, distributing, broadcasting or other methods without prior consent of the company, or make third parties use the information

    3. All copyrights and ownership of images, photographs, voice recordings, trademarks, logos, texts, and services all belong to the company. User can not violate the copyrights of the company and can not upload to print, magazine, or website. Users can not distribute these to third parties.

     

    Article 31 (Reasons for Waiver)

    1. The company shall not be liable for any damages incurred by the user in case of failure to provide the service due to unavoidable circumstances like natural disasters, unless there are intentional and grave errors. 

    3. The company shall be exempted from liability if the telecommunications carrier ceases to provide telecommunication services or fails to provide regular services.

    4. The company shall be exempted from liability for damages caused by unavoidable reasons such as maintenance, replacement, periodic inspection, and construction of service facilities, unless there is an intention or negligence of the company.

    5. The company shall not be liable for the accuracy and trustworthiness of contents of information, data, and facts posted by users, tutors, third parties on the board. 

    6. The company shall not be liable for any disputes between users, between users and tutors, or between users and third parties.

    7. The company shall not be liable for any damages caused by expecting profit or loss, or data while using the service

     

    Article 32 (Settlement of Dispute)

    1. The company shall establish and operate the damage compensation mechanism in accordance with the relevant laws, regulations, and the internal policies of the company to reflect the legitimate opinions and complaints posed by the users and to compensate the damage.

    2. The company takes precedence over complaints and comments submitted by users. However, if it is difficult to process promptly, the user will be notified immediately of the reason and the processing schedule.

    3. If there is an application for remedy of an user regarding the dispute between the company and the user, the company may follow a dispute resolution body.

     

    Article 33 (Jurisdiction and Governing Law)

    1. The lawsuits related to disputes between the company and the users shall be filed by the court of competent jurisdiction of the Civil Procedure Act of the Republic of Korea.

    2. The laws of the Republic of Korea apply to any dispute arising between the company and the users.

     

    These Terms of Service will be effective from the date of   .   .2018

     

  • #Errors [iPhone] My tutor cannot hear my voice.

    For iPhone users, if you don't allow the microphone, this issue may occur. On the iPhone Settings, please allow the TUTORING app (scroll to the bottom)> to allow the microphone. You can change the settings in the screen below!

  • #Level Test When can I see the result for level test?

    Your level test tutor will send you a result right after the level test :)

    If you have not received a result, please ask our CS.

     

  • #How to use What is Point?

    You can use Points as cash when purchasing lesson plans.

    Points are given when purchasing or inviting friends.

    Sometimes, we give out points during events.

  • #How to use How do I use the 'appointment' booking?

    1. Select date of appointment.

    2. Choose the time of appointment. 

    3. Select tutor type. (Global or Native)

    4. Choose tutor available at the time of your choice. 

    *One lesson pass will be deducted when booking an appointment, so please be aware of your appointment time when booking!

    *If it's a student no-show, lesson pass will not be added back to your account. 

  • #How to use Changing password

    You can change your password by going into the ‘More’ menu (三) to the left of your app screen -> and select Profile/Email tab.

  • #Level Test How do I take the level test?

    Please go to https://goo.gl/NPeKSm to learn how to do a level test.

     

    *Please find the level test tutor at the time of level test and call the tutor.

  • #Errors Technical problem

    Please report your issue through the button below.

    We will try to figure out the problem as soon as possible.

    *Plus you'll get 1,000 points for reporting :)

     

    Before reporting, please

    1. Check your device.

    - earphones

    - microphone setting

    2. Check to see if the app is updated.

    3. Check network settings

    - wifi

    - LTE

    - Make sure to have a strong and steady network connected.

    4. Contact our CS team

  • #How to use I would like to extend the lesson time.

    If you wish to extend your class time, please press the 'extend class' button which will pop up 3 minutes prior to the end of class.

    However, when the tutor has requested for 'call back', class cannot be extrended.

    (Call back from tutor only occurs when the class has suddenly disconnected due to network issues.)

  • #How to use My tutor isn't online on the appointment time.

    We are sorry for the inconvenience.

    The lesson ticket used for making the appointment will be restored to your account at midnight KST.

    Also, if the tutor doens't show up for more than 3 appointments, that specific tutor won't be able to open appointment slots for 2 weeks.

    We appologize once again for having you encountering such inconvinience.

  • #Errors I missed the free lesson chance:(

    Don't worry, you can extend the period to have your free lesson.

    *Can't be used for more than once.

  • #How to use I'm a newcomer but I haven't received the 'first class coupon'.

    The 'first class coupon' is given once per mobile device.

    Please check if you have already registered with the same mobile device before.

    However, if it's your first time registering with the mobile device and haven't received the coupon, please contact our Customer Service.

  • #How to use The tutor didn't give me a feedback after class.

    If you haven't received a feedback within 1 hour after class,

    please contact our Customer Service and we will get in touch with the tutor.

    Also, check our system for systematic error.

  • #How to use How much of data does this application require?

    Normally, it takes about 3 MB per minute when using this application.

    Using wifi is highly recommended.

    *Please make sure your wifi signal is strong and stable.

  • #How to use I have no idea how to use Tutoring :(

    Please click an icon on the top-left then click Tutorial^^

  • #Buy&Refund What is the recurring billing?

    With the recurring billing feature, you can make monthly payments automatically for year package.

    Only iOS supports this feature.

  • #Buy&Refund Can I use the coupon and points at once when purchasing lessons?

    Usage of coupon and points with one purchase is not allowed.

    Only usage of coupon OR points may be applied for the purchasing of lessons.

  • #How to use Can my lessons be recorded?

    When the lesson is over, you can listen to your lesson recording.

    The upload speed of the recording file into your profile might take some time to process.

    When the upload is complete, you can check it in your ‘Feedback’ menu.

    Please take note that the recording system is under beta testing and we are striving to make it a more stabilized function.

    We hope for your understanding that due to the distance of overseas tutors, some classes might not be recorded properly.

     

    [Lesson Recording Beta Testing]

    There could be unexpected errors during the beta testing period. After official launch, the function might not be exactly the same as now.

  • #Errors I can't find my lesson recording.

    The recording function is under beta testing and the Tech Team is working hard on improving the feature.

    Due to the distance of overseas tutors and the network, some classes might not be recorded properly.

    Tutoring will strive to stabilize the service and launch it officially as soon as possible.

     

    [Lesson Recording Beta Testing]

    There could be unexpected errors during the beta testing period. After official launch, the function might not be exactly the same as now.

  • #Update Note Update News [1] May 2018

     

    1. Cancel regulation for the appointed classes

    You can cancel your appoint class 6 hours before the class now.  ( it was 1 hour before) 


    2. A nofication feature

    You can get a notification when your tutor logs on for the appointed class.

     

    Best, 
    Team Tutoring

  • #Errors Speaker Volume is too small

    It's recommended to wear earphones during the class.

    If there are problems with your mic or earphones, there might be problems during the lesson.

     

     

     

  • #Errors Problems regarding the quality of the lesson (Wi-Fi)

    Sorry for any inconviniences caused.

    Please check if the wifi wasn't automatically disconnected if you are in a public place. 

    If you want to turn off the automatic disconnect setting, go to Settings > press on to the wifi for more than 2 seconds > click on turn off automatic disconnect

     

     

  • #Tutor How can become a tutor?
  • BEST Months2 classes / week, total 120 classes
    할인가
    USD 140/ Month
    정가
    USD1,200
    할인가
    USD 840
    할인상세
    30%OFF
    USD / class
  • BEST 個月 每周 2 堂課 , 共 120 堂課
    할인가
    USD 140/ 月
    정가
    USD1,200
    USD 840
    할인상세
    30%OFF
    USD / 堂課