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FAQ Buy&Refund

  • #Buy&Refund To refund your purchase

    Please fill out the refund form below.

     

     

    Please refer to Article 16 of [Terms of use 3.0 (new)] for our refund policy. : http://tutoringgo.com/home/help/

    *If the transaction was paid in Korean won, please switch your phone language to Korean to process it. 

    *The refund process may take up to 14 business days.

  • #Buy&Refund Do I have to use credit card only?

    For now, you can use credit card, debit card, and account transfer.

    Also, automatic monthly purchase can be done with both credit card and debit card.

  • #Buy&Refund What is the refund process?

    About the Refund Process

    (1) Request Refund -> (2) Check refund amount -> (3) Refund Complete

    1. When refund is requested, you are informed the refund amount in order of requesting.
      -Refund process may take average 2~3 days or up to 7 business days.
       
    2. If the refund amount that has been informed to you is correct, the refund will take place.
       
    3. Refund will be based on your payment method. Refund is not completed immediately and may take time due to payment gateway service, phone carrier or card company.
      -Credit/debit card: after cancelation of payment, refund may take up to 3~7 business days
      (Overseas card may take up to 10 business days.)
      -Virtual account: after cancelation of payment, may take up to 3 business days.
      -Phone payment: after cancelation of payment, may take up to 3 business days.
      (However, if the payment is canceled in the month of purchase, the payment is not credited in your phone bill.)

     

    The refund process is based on Terms of Use and Privacy Policy. Please check Terms of Use 4.4(new) articles 129, 20, 21, 22).

  • #Buy&Refund My payment isn't going through!

    Please contact our Customer Service center for further help.

    help@tutoring.co.kr

  • #Buy&Refund Can I use a foreign card?

    Yes, only if they are Visa, Master and JCB.

    But they are only available for the global version of Tutoring (Users living abroad and who have set their default language as English)

    Thank you.

  • #Buy&Refund Is Tutoring really cheaper to use than phone English?

    We offer our service at 50% of normal phone English.

    Please visit here to see the price comparison.

    https://goo/gl/ckfowR

     

  • #Buy&Refund I would like to pay in advance for my plan.

    Please contact our CS. We will be happy to assist you.

  • #Buy&Refund Can we use points without limits?

    Here is our point usage policy:

    1. For first time purchase: 10% of purchase amount, up to 15000 points may be used.

    2. For re-purchase: 15% of purchase amount, up to 100000 points may be used.

  • #Buy&Refund What is the recurring billing?

    With the recurring billing feature, you can make monthly payments automatically for year package.

    Only iOS supports this feature.

  • #Buy&Refund Can I use the coupon and points at once when purchasing lessons?

    Usage of coupon and points with one purchase is not allowed.

    Only usage of coupon OR points may be applied for the purchasing of lessons.

  • BEST Months2 classes / week, total 120 classes
    할인가
    USD 140/ Month
    정가
    USD1,200
    할인가
    USD 840
    할인상세
    30%OFF
    USD / class
  • BEST 個月 每周 2 堂課 , 共 120 堂課
    할인가
    USD 140/ 月
    정가
    USD1,200
    USD 840
    할인상세
    30%OFF
    USD / 堂課