TUTORING

24/7, 1:1 English Conversation App

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Tutoring FAQ

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FAQ How to use

  • #How to use I would like to extend the lesson time.

    If you wish to extend your class time, please press the 'extend class' button which will pop up 3 minutes prior to the end of class.

    However, when the tutor has requested for 'call back', class cannot be extrended.

    (Call back from tutor only occurs when the class has suddenly disconnected due to network issues.)

  • #How to use How do I use the 'appointment' booking?

    1. Select date of appointment.

    2. Choose the time of appointment. 

    3. Select tutor type. (Global or Native)

    4. Choose tutor available at the time of your choice. 

    *One lesson pass will be deducted when booking an appointment, so please be aware of your appointment time when booking!

    *If it's a student no-show, lesson pass will not be added back to your account. 

  • #How to use The tutor didn't give me a feedback after class.

    If you haven't received a feedback within 1 hour after class,

    please contact our Customer Service and we will get in touch with the tutor.

    Also, check our system for systematic error.

  • #How to use I forgot my account details

    1. Lost account

    We can find your account with your payment information.

    Please send us your payment information to contact@tutoring.co.kr

    - Phone : Date of purchase / phone number

    - Credit card : Date of purchase / card company / autorization number

    - Account transfer : Date of purchase / account holder / purchase amount

    2. Lost password

    Please send us your email or Tutoring ID to contact@tutoring.co.kr

  • #How to use How much of data does this application require?

    Normally, it takes about 3 MB per minute when using this application.

    Using wifi is highly recommended.

    *Please make sure your wifi signal is strong and stable.

  • #How to use Can I have more than 1 lesson in a day?

    Yes! You can have mutiple lessons in a day :)

     

  • #How to use I have no idea how to use Tutoring :(

    Please click an icon on the top-left then click Tutorial^^

  • #How to use What is Point?

    You can use Points as cash when purchasing lesson plans.

    Points are given when purchasing or inviting friends.

    Sometimes, we give out points during events.

  • #How to use Changing password

    You can change your password by going into the ‘More’ menu (三) to the left of your app screen -> and select Profile/Email tab.

  • #How to use I want to delete my account

    Please submit a form below.

    Your personal informations and all data will be deleted.

    The process will take less than 24 hours.

  • #How to use How can I use my coupon code?

    Click the icon with 3 dots, then type in your coupon code.

  • #How to use Can my lessons be recorded?

    When the lesson is over, you can listen to your lesson recording.

    The upload speed of the recording file into your profile might take some time to process.

    When the upload is complete, you can check it in your ‘Feedback’ menu.

    Please take note that the recording system is under beta testing and we are striving to make it a more stabilized function.

    We hope for your understanding that due to the distance of overseas tutors, some classes might not be recorded properly.

     

    [Lesson Recording Beta Testing]

    There could be unexpected errors during the beta testing period. After official launch, the function might not be exactly the same as now.

  • #How to use How are the lessons conducted on Tutoring?

    Tutoring is a voice-based English conversation application.

    You will see your topic cards with your tutor, and you will be speaking with your voice. You can also chat during lessons. You can also schedule classes with your tutors and ask questions about things you do not know.

    Please click the link below for further explanation!

    http://naver.me/xMwSKiNr

  • #How to use My tutor isn't online on the appointment time.

    We are sorry for the inconvenience.

    The lesson ticket used for making the appointment will be restored to your account at midnight KST.

    Also, if the tutor doens't show up for more than 3 appointments, that specific tutor won't be able to open appointment slots for 2 weeks.

    We appologize once again for having you encountering such inconvinience.

  • #How to use I'm a newcomer but I haven't received the 'first class coupon'.

    The 'first class coupon' is given once per mobile device.

    Please check if you have already registered with the same mobile device before.

    However, if it's your first time registering with the mobile device and haven't received the coupon, please contact our Customer Service.