FAQ How to use
Yes! You can have mutiple lessons in a day :)
1. Lost account
We can find your account with your payment information.
Please send us your payment information to email@example.com
- Phone : Date of purchase / phone number
- Credit card : Date of purchase / card company / autorization number
- Account transfer : Date of purchase / account holder / purchase amount
2. Lost password
Please send us your email or Tutoring ID to firstname.lastname@example.org
Please submit a form below.
Your personal informations and all data will be deleted.
The process will take less than 24 hours.
Click the icon with 3 dots, then type in your coupon code.
You can use Points as cash when purchasing lesson plans.
Points are given when purchasing or inviting friends.
Sometimes, we give out points during events.
1. Select date of appointment.
2. Choose the time of appointment.
3. Select tutor type. (Global or Native)
4. Choose tutor available at the time of your choice.
*One lesson pass will be deducted when booking an appointment, so please be aware of your appointment time when booking!
*If it's a student no-show, lesson pass will not be added back to your account.
You can change your password by going into the ‘More’ menu (三) to the left of your app screen -> and select Profile/Email tab.
If you wish to extend your class time, please press the 'extend class' button which will pop up 3 minutes prior to the end of class.
However, when the tutor has requested for 'call back', class cannot be extrended.
(Call back from tutor only occurs when the class has suddenly disconnected due to network issues.)
We are sorry for the inconvenience.
The lesson ticket used for making the appointment will be restored to your account at midnight KST.
Also, if the tutor doens't show up for more than 3 appointments, that specific tutor won't be able to open appointment slots for 2 weeks.
We appologize once again for having you encountering such inconvinience.
The 'first class coupon' is given once per mobile device.
Please check if you have already registered with the same mobile device before.
However, if it's your first time registering with the mobile device and haven't received the coupon, please contact our Customer Service.
If you haven't received a feedback within 1 hour after class,
please contact our Customer Service and we will get in touch with the tutor.
Also, check our system for systematic error.
Normally, it takes about 3 MB per minute when using this application.
Using wifi is highly recommended.
*Please make sure your wifi signal is strong and stable.
Please click an icon on the top-left then click Tutorial^^
When the lesson is over, you can listen to your lesson recording.
The upload speed of the recording file into your profile might take some time to process.
When the upload is complete, you can check it in your ‘Feedback’ menu.
Please take note that the recording system is under beta testing and we are striving to make it a more stabilized function.
We hope for your understanding that due to the distance of overseas tutors, some classes might not be recorded properly.
[Lesson Recording Beta Testing]
There could be unexpected errors during the beta testing period. After official launch, the function might not be exactly the same as now.