TUTORING

FAQ FAQ

• #FAQ I would like to delete the correction record.

  If you want to delete the previous correction record, please contact the customer center (1:1 inquiry) in the TUTORING app.

• #FAQ Can I experience the correction service for free?

  When you sign up as a new member, you will receive 1 correction ticket for free. For the existing user, please contact the 1:1 customer center if you want to try the correction service.

  (The correction service is only available in South Korea now)

• #FAQ [What Is Lesson Recording File?]

  [What Is Lesson Recording File?]

  Lesson recording files are provided for the use of reviewing the lesson.

  When you finish a lesson, you can listen to the recording file. However, it may take some time for the file to be uploaded so the file may not be available immediately after the lesson.

  When the uploading process is completed, you will have the access. Please give a few minutes after the lesson for the uploading process to be completed.

  In addition, the recording function is currently being under a beta service and we are consistently improving the system.

  We would like to ask you for your understanding if the recording file gets omitted which can happen due to many different factors.

   

  [Note That You Cannot Download The Recording File]

  The recording file includes varies information including the contents of the lesson, tutor’s teaching method, and etc. Therefore, downloading the recording file is not available due to Tutoring’s content copyrights and both for Tutors and students’ privacy protection reasons.

• #FAQ What is the maximum word limit of the correction service?

  You can write 500 characters in English with each correction ticket.

  And you can use two correction tickets to write with a maximum of 1,000 characters at the same time.

  (The correction service is only available in South Korea now)

• #FAQ Can I buy the correction tickets?

  Yes, the correction ticket will be provided when you purchase the lesson plan.

  We are planning to sell it at Point Mall in the future.

  (The correction service is only available in South Korea now)

• #FAQ [Information On Recording File Archive Period]

  [Information On Recording File Archive Period]

  Lesson recording files are stored on the server and gets archived after one year.

  Files that have passed the storage period cannot be restored, so please review the lesson within one year.

  Tutoring does not have a separate storage policy that is out of reach of review-related services in order to protect the privacy of both Tutors and students.