TUTORING

24/7, 1:1 English Conversation App

Start for free

Tutoring FAQ

How may we help?

Need Help

FAQ FAQ

  • #FAQ [Information On Recording File Archive Period]

    [Information On Recording File Archive Period]

    Lesson recording files are stored on the server and gets archived after one year.

    Files that have passed the storage period cannot be restored, so please review the lesson within one year.

    Tutoring does not have a separate storage policy that is out of reach of review-related services in order to protect the privacy of both Tutors and students.

  • #FAQ [What Is Lesson Recording File?]

    [What Is Lesson Recording File?]

    Lesson recording files are provided for the use of reviewing the lesson.

    When you finish a lesson, you can listen to the recording file. However, it may take some time for the file to be uploaded so the file may not be available immediately after the lesson.

    When the uploading process is completed, you will have the access. Please give a few minutes after the lesson for the uploading process to be completed.

    In addition, the recording function is currently being under a beta service and we are consistently improving the system.

    We would like to ask you for your understanding if the recording file gets omitted which can happen due to many different factors.

     

    [Note That You Cannot Download The Recording File]

    The recording file includes varies information including the contents of the lesson, tutor’s teaching method, and etc. Therefore, downloading the recording file is not available due to Tutoring’s content copyrights and both for Tutors and students’ privacy protection reasons.