TUTORING

24/7, 1:1 English Conversation App

Start for free

Tutoring FAQ

How may we help?

Need Help

FAQ Plans

  • #Plans A leftover lesson pass disappeared.

    Partially used lesson pass disappear at midnight of the day.

  • #Plans How can I change my lesson plan?

    Please contact our CS about the changes :)

  • #Plans How are the tickets used!

    [ How to Use Lesson Plans]

    1. Tickets Used

    • All lessons are 20 minutes per lesson.

    • If your lesson ends before 20 minutes, you can use the remaining minutes until midnight of the day.

    • For appointment lessons, 1 lesson ticket will be used to book an appointment. If the tutor no-shows for class, it will be restored into your account. However, no-show by students will not be restored.

    • You must use all the tickets within the specified period.
      Please check the end date at [My Tutoring > My Lesson Ticket]


    The end date is based on Korean Standard Time.
    IF you have more than one course in use, the end date may be different for each course, so please check each end date.

    2. Remaining Tickets

    • All tickets that were not used or used for booking appointments are the # of remaining tickets.

    • The remaining tickets can be used only within the valid period of lesson plans held. 

    3. Not used   

    • Refers to the lesson tickets that have not completed the minimum number of lessons per month.

    • That not used tickets are available during the whole valid class period.

  • #Plans I couldn't use all my subscription tickets.

    Don't worry! We will provide an additional period for the leftover tickets.

    - Order of using tickets : New payment in this month > leftover tickets in the previous month
    - The additional period is only available for the leftover tickets in [Tickets for this Month].

    E.g

    1st Month - [New 12 tickets this month - 8 used (4 leftover tickets)]
    2nd Month - [New 12 tickets this month - 12 used] + [ 4 leftover tickets in previous month]
    3rd Month - [New 12 tickets this month - 10 used] + [No additional tickets as all 12 ticketed have been used]
    4th month - [New 12 tickets this month - 10 used] + [ 2 leftover tickets in pervious month]

  • BEST Months2 classes / week, total 120 classes
    할인가
    USD 140/ Month
    정가
    USD1,200
    할인가
    USD 840
    할인상세
    30%OFF
    USD / class
  • BEST 個月 每周 2 堂課 , 共 120 堂課
    할인가
    USD 140/ 月
    정가
    USD1,200
    USD 840
    할인상세
    30%OFF
    USD / 堂課