TUTORING

FAQ Plans

• #Plans Can I extend my unused tickets if it is going to be expired?

  If your purchase another lesson plan within 2 weeks before the expiry date of your current tickets, we will provide additional extension period for the leftover tickets.

  *In order to extend the unused tickets, you must purchase new study plan which lasts for more than 3 months or above.

  For example, if you buy 6-month lesson plan, your unused tickets can be extended to 6 months more, and so on.

  If your current lesson plan and tickets already expired, please contact our customer services for details.

  *Please note that extended tickets are exempted from refund policy, which means cannot be refunded once they are extended.

• #Plans I couldn't use all my subscription tickets.

  Don't worry! We will provide an additional period for the leftover tickets.

  - Order of using tickets : New payment in this month > leftover tickets in the previous month
  - The additional period is only available for the leftover tickets in [Tickets for this Month].

   

  E.g
  1st Month - [New 12 tickets this month - 8 used (4 leftover tickets)]
  2nd Month - [New 12 tickets this month - 12 used] + [4 leftover tickets in previous month]
  3rd Month - [New 12 tickets this month - 10 used] + [No additional tickets as all 12 ticketed have been used]
  4th month - [New 12 tickets this month - 10 used] + [2 leftover tickets in pervious month]

  (Only available in South Korea)

• #Plans How are the tickets used!

  [How to use]

  1. Usage of tickets

  There are two types of lesson tickets: 20 minutes and 10 minutes.

  Both of them can be used for extenstion of lessons but only 20 minutes ticket can be used for reservation.

  If your lesson is less than 20 minutes, the remaining minutes can still be saved and valid until midnight (KST) by the day.

  For reserved lessons, a lesson ticket will be deducted for making an appointment. If the tutor doesn't show up, it will be restored into your account. However, tickets will not be restored if student doesn't show-up.

  You must use all the tickets within the specified period.

  Please check the expiry date at [My Tutoring > My Lesson Ticket]

  * Expiry date may be different if you have more than one lesson plan. Please kindly check the date for each plan.

  2. Remaining tickets

  Remaining tickets refer to all unused or reserved lesson tickets.

  The remaining tickets can only be used within the valid period of lesson plans.

  3. Unused tickets

  Minimum lessons per month is required.

  If the number of minimum lessons required is not fulfilled, the unused tickets can still be used during the valid period of lesson plan.

  However, refund will be proceeded according to the "minimum lessons per month" policy.

  4. Refund Policy

  A) If the usage of the lesson tickets are less than "minimum lessons per month", "minimum lessons per month" will be deducted instead of the actual lessons taken.

  ie it is the 3rd month of the plan and only 10 tickets have been used.

  Global / 96 lessons / 12 months (package discounted price: USD432)

  Minimum lessons per month = 96 lessons / 12 months = 8 lessons (Less than 8 lessons per month)

  USD 6 x 3 months x 8 (min. lessons) = USD144

  Refundable amount: USD432 - USD144 = USD288

  B) If you had taken lessons more than the "minimum lessons per month", refund will be done after deducting the lesson tickets had been used.

  ie it is the 3rd month of the plan and only 30 tickets have been used.

  Global / 96 lessons / 12 months (package discounted price: USD432)

  USD6 x 30 lessons = USD180

  Refundable amount: USD432 - USD180 = USD252

  **Refund will be done by deducting the original price instead of the discounted price.**
  **Extended tickets are not applicable in the refund policy and cannot be refunded.**
  **All the payment will be proceeded in USD.**
  **Overseas card may take up to 10 business days.**