TUTORING

FAQ Notice

• #Notice Temporary Suspension of Lesson Extension Service

  Dear valued customers,

  Thank you for using our tutoring service. We are currently preparing for some new enhancements to bring you more convenience. As a result, we need to temporarily adjust some of our services and wish to notify you about this change.

  Starting from December 26, 23, until February 24, 24, our existing "Lesson Extension" service will be temporarily suspended. We are working hard to improve our services and ensure stability, with plans to resume the service as soon as possible.

  We kindly ask for your understanding and support in minimizing any inconvenience caused. If you require further assistance or have any inquiries, please feel free to contact us.

  Thank you for your understanding and cooperation.

  The Tutoring Team

• #Notice [Notice] Notice of Revised Terms of Service and Privacy Policy (2023.10.6)

  We would like to express our gratitude to our members for using our tutoring services.
   

  We would like to inform you about the revised terms and conditions for using our tutoring services, which will take effect on October 6, 2023. Please take note of the changes below to ensure a smooth experience while using our services.
   

   - Targeted Agreements: Terms of Service and Privacy Policy

   - Announcement Date: October 6, 2023 (Friday)

   - Effective Date: October 13, 2022 (Friday)
  
  By clicking the button below, you can review the updated terms and the previous terms.
   

• #Notice Service Maintenance Notice(2023.03.16)

  Hello, this is Tutoring.
  We will conduct maintenance to provide a more stable service as follows.
  
  - Maintenance date: 2023.03.16 (Thu) 01:00 AM -02:00 AM KST (1 hour)
  - Maintenance area: Tutoring App / Jiayou App / Tutoring Website
  * The maintenance period may be shortened or delayed depending on the situation. 
  
  The service will not be available during the maintenance, and please understand that we are not responsible for any issues you experience within the period. Thank you for understanding - we will continue to try to provide more stable service.
  
  Thank you.

• #Notice [Notice] Service Error Recovery Guideline

  Hello, this is Tutoring.

  We sincerely apologize for the inconvenience you may have experienced in using our app.

  During service checkup, an error has occurred which caused unstable connection.

   

  - Date & Time: March 31st (Wed) 10:50-13:15

  - Tutoring App (Web) Access and Lesson Connection Failure

   

  This service error occurred during fixing an error founded from server checkup.

  The error founded needed an immediate fix and it took some time to normalize the service which created inconvenience to many customers.

  Also, we apologize for the delayed announcement after the error has occurred.

  All the errors are currently fixed and you may use the service as usual.

  We will provide individual guideline and compensation to the customers who have experienced the error.

  For further inquiries, please contact the CS (My Tutoring > CS > 1:1 Chat).

  We will improve the service to ensure that the same error does not occur and will fix the errors more promptly in case of service errors.

  We again sincerely apologize for the inconvenience in using our app.
   

  Thank you.

  Tutoring

• #Notice [Notice] Advance notice on ticket price increase (2022. 03. 21)

  Hello,
  this is Tutoring.
  We have been trying our best to ensure the best language learning environment at a reasonable price from the start until now. 

  However, due to the pandemic which began in 2020, we are inevitably adjusting the lesson ticket benefits from March 21st, 2022 due to the rise in the exchange rates and advertising costs.

  [Adjustments in Lesson Tickets]
  1. Lesson ticket price increase
  GLOBAL & NATIVE lesson ticket prices will increase by 20%

  2. Adjustment in the number of provided proofreading tickets
  Now 50% of the number of purchased lesson tickets will be provided as proofreading tickets.

  With these adjustments, we will continue to do our best to provide a better learning experience with more convenient services and useful, content.

  If you are considering purchasing lesson tickets, please consider the adjustment date.

  Thank you,
  Tutoring Team. 

• #Notice [Notification] Launching a dedicated app for Chinese learning 'Tutoring Jiayou'

  Hello, this is Tutoring Operations Team.
  It is good news for those who love Chinese conversation!
  Tutoring Jiayou, a dedicated app for learning Chinese, is launched.

  
  [Schedule Notice]
  ■ Date and time of release: June 24, 2020 (Wednesday) 12 p.m.
  ■ Android Play Store: Further information
  ■ Apple App Store: Further information
  *Still in use until launch.Now select and recommend learning courses on the Chinese-only app, learn Chinese language skills through 1:1 conversation classes, unlimited review, and re-listening!

  
  [FAQ]
  Q. Can't I take Chinese classes on the existing tutoring app?
  - Yes, an app installation pop-up will appear when switching to Chinese in an existing tutoring app.

  Q. I am a user who uses both English and Chinese. What should I do?
  - You can install both the 'Old Tutoring' and the 'Tutoring 쨔요' app and log in to the account you are using.

  
  We will try to provide better service in the future.
  Tutoring Operations Team.