TUTORING

FAQ Notice

• #Notice [Notice] Service Error Recovery Guideline

  Hello, this is Tutoring.

  We sincerely apologize for the inconvenience you may have experienced in using our app.

  During service checkup, an error has occurred which caused unstable connection.

   

  - Date & Time: March 31st (Wed) 10:50-13:15

  - Tutoring App (Web) Access and Lesson Connection Failure

   

  This service error occurred during fixing an error founded from server checkup.

  The error founded needed an immediate fix and it took some time to normalize the service which created inconvenience to many customers.

  Also, we apologize for the delayed announcement after the error has occurred.

  All the errors are currently fixed and you may use the service as usual.

  We will provide individual guideline and compensation to the customers who have experienced the error.

  For further inquiries, please contact the CS (My Tutoring > CS > 1:1 Chat).

  We will improve the service to ensure that the same error does not occur and will fix the errors more promptly in case of service errors.

  We again sincerely apologize for the inconvenience in using our app.
   

  Thank you.

  Tutoring

• #Notice [Notification] Launching a dedicated app for Chinese learning 'Tutoring Jiayou'

  Hello, this is Tutoring Operations Team.
  It is good news for those who love Chinese conversation!
  Tutoring Jiayou, a dedicated app for learning Chinese, is launched.

  
  [Schedule Notice]
  ■ Date and time of release: June 24, 2020 (Wednesday) 12 p.m.
  ■ Android Play Store: Further information
  ■ Apple App Store: Further information
  *Still in use until launch.Now select and recommend learning courses on the Chinese-only app, learn Chinese language skills through 1:1 conversation classes, unlimited review, and re-listening!

  
  [FAQ]
  Q. Can't I take Chinese classes on the existing tutoring app?
  - Yes, an app installation pop-up will appear when switching to Chinese in an existing tutoring app.

  Q. I am a user who uses both English and Chinese. What should I do?
  - You can install both the 'Old Tutoring' and the 'Tutoring 쨔요' app and log in to the account you are using.

  
  We will try to provide better service in the future.
  Tutoring Operations Team.