TUTORING

FAQ Notice

• #Notice [Notification] Launching a dedicated app for Chinese learning 'Tutoring Jiayou'

  Hello, this is Tutoring Operations Team.
  It is good news for those who love Chinese conversation!
  Tutoring Jiayou, a dedicated app for learning Chinese, is launched.

  
  [Schedule Notice]
  ■ Date and time of release: June 24, 2020 (Wednesday) 12 p.m.
  ■ Android Play Store: Further information
  ■ Apple App Store: Further information
  *Still in use until launch.Now select and recommend learning courses on the Chinese-only app, learn Chinese language skills through 1:1 conversation classes, unlimited review, and re-listening!

  
  [FAQ]
  Q. Can't I take Chinese classes on the existing tutoring app?
  - Yes, an app installation pop-up will appear when switching to Chinese in an existing tutoring app. Chinese classes are available on the Tutoring 쨔Yo app.

  Q. I am a user who uses both English and Chinese. What should I do?
  - You can install both the 'Old Tutoring' and the 'Tutoring 쨔요' app and log in to the account you are using.

  
  We will try to provide better service in the future.
  Tutoring Operations Team.

• #Notice [Notice] Lesson plan usage regulations update (April 1st, 2019)

  Regulations for lesson plans will change starting April 1st, 2019.

  Please take a close look at the updates!

   

  1) Extention coupon provided for unused tickets
If you were not able to use all your tickets within the plan date,

  you can use your extension coupon to extend your plan date.

  You will able to download your extension coupon 7 days before the last date of your lesson plan.

  (We will send you a message through the app for the download)

  
However, the unused tickets during the extended period(7 days) cannot be refunded.


   

  2) Minimum number of lessons per month
All lesson plans will be given a minimum number of tickets you must use. 

   

  ex)

  6-month 72 lessons plan - minimum 12 lessons amonth


  12-month 240 lessons plan - minimum 20 lessons a month

   

  
Q: What happens if I wasn’t able to reach the minimum number of lessons for the month??


  A: Don’t worry, you will still be able to use the unused tickets during the next plan term. 

  However, the unused tickets cannot be refunded.
You are free to use more than the minimum number of tickets every month!

  Please take your time to read the updated Terms of Use and Privacy Policy.

   - 

   

  Thank you for having lessons with us and we will always strive to offer better services to all our students.

   

  - Tutoring Operations Team